{"id":37781,"date":"2024-04-12T13:36:03","date_gmt":"2024-04-12T12:36:03","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37781"},"modified":"2024-04-14T09:15:32","modified_gmt":"2024-04-14T08:15:32","slug":"sky-mobile-uk-customers-still-suffering-connectivity-problems","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/04\/sky-mobile-uk-customers-still-suffering-connectivity-problems.html","title":{"rendered":"Sky Mobile UK Customers Still Suffering Connectivity Problems UPDATE2"},"content":{"rendered":"

Some of Sky Mobile<\/a>’s customers are continuing to experience connectivity (calls and data) problems today after the operator suffered a large disruption to 3G<\/a>, 4G<\/a> and 5G<\/a> services yesterday afternoon, which Sky initially claimed to have fixed. The remaining issue seems to only be impacting data (mobile broadband) connectivity and not calling.<\/p>\n

The problems first began at around 4:30pm yesterday, when customers reported a mix of problems with calls failing to connect and unresponsive data connectivity. Sky then reported at 9:38pm that the “problem has now been resolved<\/em>,” although a smaller number of customers have continued to report that this wasn’t completely true, as their data links still weren’t functional.<\/p>\n

A spokesperson for Sky has this afternoon confirmed that they’re continuing to experience problems: “We\u2019re extremely sorry that some customers are still experiencing issues with their Sky Mobile<\/a> data services. We had implemented a fix yesterday evening which restored services for the majority of impacted customers. Our teams are working hard to resolve this problem for any remaining customers still experiencing issues, as quickly as possible<\/em>.”<\/p>\n

The Sky Mobile<\/a> service is based off a Mobile Virtual Network Operator (MVNO) agreement with O2<\/a> (VMO2), although we note that none of O2<\/a>’s other MVNO partners appeared to be experiencing any big issues (i.e. this seems Sky specific). But we did note that O2<\/a>’s own complaint volumes for the same period were a little bit above normal, albeit not to the same scale as Sky Mobile.<\/p>\n

UPDATE 13th April 2024 @ 7am<\/strong><\/p>\n

Perhaps surprisingly, Sky Mobile hasn’t issued an update on this since yesterday morning and, as we enter the 3rd day of problems, there are still plenty of customers reporting that mobile data isn’t working. Some of those affected have this morning found that they were able to re-gain mobile data connectivity by performing everybody’s favourite fix for computer problems (i.e. turn the device off and on again), but not everybody.<\/p>\n

Sample Customer Complain 1<\/strong><\/p>\n

“Now into third day without mobile data – Sky Mobile is a joke, absolutely no chance of getting through to so called customer service and not even a text apologising. Already commenced transfer to Tesco Mobile<\/a> for the SIMS on my account and will be cancelling Sky Glass<\/a> and Sky Broadband<\/a> as soon as I can!”<\/p><\/blockquote>\n

Sample Customer Complain 2<\/strong><\/p>\n

“day 3 with no data, I’m a new customer, moved from o2 when I got a new phone. If not sorted by tonight. I’ll be moving provider. I understand things not working all the time but sky should at least keep their customers updated as to when they think It will be fixed even if not for another 6 days at least we know and can plan our days around not having data.”<\/p><\/blockquote>\n

Sample Customer Complain 3<\/strong><\/p>\n

“Day 3 of not mobile usage for me too. Tried turning on off, resetting mobile service function etc, no change. This morning doesn’t show any 3G<\/a>\/4G<\/a> or any mobile signal.!! Any thoughts please??”<\/p><\/blockquote>\n

We are reaching out to Sky again in the hope of securing a useful update on this most unusual of problems. Meanwhile, Sky’s Community Forum has a long mega-thread on the issue (here<\/a>).<\/p>\n

UPDATE 13th April 2024 @ 11:03am<\/strong><\/p>\n

We’ve had another update.<\/p>\n

A Sky Mobile spokesperson said:<\/strong><\/p>\n

\u201cWe\u2019re sorry that some of our Sky Mobile customers have been experiencing issues with using their data services. The network is now stable, and our technical teams continue to monitor this closely. We apologise again for any inconvenience our customers may have faced during this time.\u201d<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Some of Sky Mobile’s customers are continuing to experience connectivity (calls and data) problems today after the operator suffered a large disruption to 3G, 4G and 5G services yesterday afternoon, which Sky initially claimed to have fixed. The remaining issue seems to only be impacting data (mobile broadband) connectivity and not calling.<\/p>\n","protected":false},"author":1,"featured_media":25908,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[61,406,60,32,66],"class_list":["post-37781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-4g","tag-5g","tag-mobile-broadband","tag-o2","tag-sky-broadband"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112258283423406344","error":""},"yoast_head":"\nSky Mobile UK Customers Still Suffering Connectivity Problems UPDATE2 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Some of Sky Mobile's customers are continuing to experience connectivity (calls and data) problems today after the operator suffered a large disruption to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/04\/sky-mobile-uk-customers-still-suffering-connectivity-problems.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sky Mobile UK Customers Still Suffering Connectivity Problems UPDATE2 - 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