{"id":37854,"date":"2024-04-23T09:43:49","date_gmt":"2024-04-23T08:43:49","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37854"},"modified":"2024-04-23T12:42:24","modified_gmt":"2024-04-23T11:42:24","slug":"update-on-the-state-of-modem-mode-for-virgin-medias-hub-5x","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/04\/update-on-the-state-of-modem-mode-for-virgin-medias-hub-5x.html","title":{"rendered":"Update on the State of Modem Mode for Virgin Media’s Hub 5x UPDATED"},"content":{"rendered":"

The recent launch of Virgin Media<\/a> UK’s new 2Gbps full fibre (FTTP<\/a> \/ XGS-PON) home broadband package was a welcome development (here<\/a>). But one notable caveat was that it shipped with a new variant of the Hub 5 router, the Hub 5x, which lacked a functional Modem Mode, although this is planned to be introduced.<\/p>\n

Customers of Virgin Media<\/a> have long learnt to expect a Modem Mode<\/strong> option, which switches-off some of the bundled router’s networking features (e.g. WiFi<\/a>) and makes it easier for users to essentially connect a second router to handle their local network \/ WiFi<\/a> connectivity. Advanced users often like to do this in order to get around some of the limitations of Virgin’s own kit.<\/p>\n

NOTE:<\/strong> The Hub 5x<\/strong> is different from the Hub 5 in that it only supports their XGS-PON based full fibre connections (no more DOCSIS<\/a> \/ coax) and replaces the 2.5Gbps LAN port with a 10Gbps one. This is currently only available to those in their Nexfibre<\/a> areas.<\/div>\n

However, for reasons unknown, and despite the Hub 5x being cosmetically almost identical to the prior Hub 5, customers who received the Hub 5x soon found that it lacked Modem Mode as an option (here<\/a>). Several months have now passed since we first saw people using the Hub 5x and little has changed, although the odd user of the 5x did recently claim to have seen the option appear and then disappear from the device’s menus.<\/p>\n

The official line from Virgin Media<\/a> is that they “have nothing to say on this at this stage<\/em>“, which is about as informative as we’ve come to expect from the operator. Some rumours from customers have previously indicated that it might launch this spring, but we’ve never been able to confirm those.<\/p>\n

ISPreview’s own sources have indicated that the tentative<\/em> plan is to introduce Modem Mode to the Hub 5X by the end of the year, which means those taking Virgin Media’s new XGS-PON powered packages (e.g. 2Gbps) may have a bit of a wait on their hands. Clearly something about this familiar feature is proving to me more tedious than usual to implement on the 5x.<\/p>\n

UPDATE 12:26pm<\/strong><\/p>\n

We’ve received an indication, from somebody with the experience to know, which suggests that the reason could be because – on the new XGS-PON network – Virgin Media may struggle to conduct monitoring of their network \/ Hub when Modem Mode is enabled. At least on the nexfibre<\/a> build, VM don’t own the Optical Line Terminal (OLT), which makes implementing a solution via their wholesale arrangement a bit more complex.<\/p>\n

If this is the situation, which we don’t know for sure, then it should be something that VM and Nexfibre<\/a> can resolve. In other words, Modem Mode may actually work, but they might not want to implement it until network monitoring has been properly implemented first. But again, this is just informed speculation on our part. Take with a pinch of salt.<\/p>\n","protected":false},"excerpt":{"rendered":"

The recent launch of Virgin Media UK’s new 2Gbps full fibre (FTTP \/ XGS-PON) home broadband package was a welcome development (here). But one notable caveat was that it shipped with a new variant of the Hub 5 router, the Hub 5x, which lacked a functional Modem Mode, although this is planned to be introduced.<\/p>\n","protected":false},"author":1,"featured_media":32575,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,475],"class_list":["post-37854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112319655840021803","error":""},"yoast_head":"\nUpdate on the State of Modem Mode for Virgin Media's Hub 5x UPDATED - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The recent launch of Virgin Media UK's new 2Gbps full fibre (FTTP \/ XGS-PON) home broadband package was a welcome development (here). 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