{"id":37999,"date":"2024-05-07T10:44:21","date_gmt":"2024-05-07T09:44:21","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37999"},"modified":"2024-05-07T15:45:57","modified_gmt":"2024-05-07T14:45:57","slug":"new-2024-study-ranks-26-uk-broadband-isps-for-customer-service","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html","title":{"rendered":"New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service"},"content":{"rendered":"

A recent Freedom of Information Request (FoIR) filed by Broadband Genie<\/a> has revealed that complaints to Ofcom<\/a> about UK telecoms providers (broadband, mobile etc.) increased by 37% last year to 34,000. In response, the comparison site has published a new survey of customer service, which sees YouFibre<\/a>, Trooli<\/a> and Zen Internet<\/a> top the table.<\/p>\n

Consumers typically send their complaints about internet service and phone providers to different places, such as the provider itself, Ofcom<\/a>, the ISPA<\/a> or any one of two independent Alternative Dispute Resolution<\/strong> (ADR) complaints handlers (i.e. Communications Ombudsman<\/strong> or CISAS<\/strong>).<\/p>\n

NOTE:<\/strong> The figure of 34,000 for 2023 (up from 24,800 in 2022) represents complaints raised, not the number of customers that raised the complaints \u2013 sometimes customers raise more than one complaint.<\/div>\n

Ofcom<\/a> does not typically investigate individual complaints themselves (they normally leave that up to ISPs and the ADR process), but they can use the feedback to help identify wider problems, which may result in larger investigations and possible penalties. For example, the regulator is currently investigating Virgin Media<\/a> over digital phone migrations (here<\/a>) and problems with service cancellations (here<\/a>).<\/p>\n

In response to this rise in complaints, the comparison site has today published new research that examines customer care in the broadband industry and ranks providers by their quality of customer service, among other things. But it’s worth noting that the results were based on a fairly small survey of 2,662 broadband bill payers – collected from 28th September 2023 – 8th February 2024.<\/p>\n

Nevertheless, the top providers for customer service quality were found to be YouFibre<\/a> (95%), Trooli<\/a> (94%) and Zen Internet<\/a> (89%). By comparison, the worst three providers were named as Onestream<\/a> (48%), Airband<\/a> (55%) and Shell Energy (58%). In terms of just the biggest four – BT<\/a> ranked 11th (70%), Sky Broadband<\/a> tied with BT<\/a>’s score, TalkTalk<\/a> ranked 16th (66%) and Virgin Media<\/a> was way down in 22nd position (59%).<\/p>\n

Survey of Customer Service Quality<\/strong><\/span><\/p>\n

1. YouFibre<\/a> (95%)<\/p>\n

2. Trooli<\/a> (94%)<\/p>\n

3. Zen Internet<\/a> (89%)<\/p>\n

4. toob<\/a> (84%)<\/p>\n

5. Plusnet<\/a> (82%)<\/p>\n

6. Truespeed<\/a> (81%)<\/p>\n

7. Three UK<\/a> (79%)<\/p>\n

8. Community Fibre (76%)<\/p>\n

9. NOW Broadband (71%)<\/p>\n

10. Utility Warehouse (70%)<\/p>\n

11. BT<\/a> (70%)<\/p>\n

12. Sky (70%)<\/p>\n

13. Lit Fibre (69%)<\/p>\n

14. Gigaclear<\/a> (69%)<\/p>\n

15. EE<\/a> (68%)<\/p>\n

16. TalkTalk<\/a> (66%)<\/p>\n

17. KCOM<\/a> (65%)<\/p>\n

18. Vodafone<\/a> (64%)<\/p>\n

19. BRSK (64%)<\/p>\n

20. Hyperoptic<\/a> (62%)<\/p>\n

21. SSE (62%)<\/p>\n

22. Virgin Media<\/a> (59%)<\/p>\n

23. WeFibre (58%)<\/p>\n

24. Shell Energy Broadband (58%)<\/p>\n

25. Airband<\/a> (55%)<\/p>\n

26. Onestream<\/a> (48%)<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

A recent Freedom of Information Request (FoIR) filed by Broadband Genie has revealed that complaints to Ofcom about UK telecoms providers (broadband, mobile etc.) increased by 37% last year to 34,000. In response, the comparison site has published a new survey of customer service, which sees YouFibre, Trooli and Zen Internet top the table.<\/p>\n","protected":false},"author":1,"featured_media":27793,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[107,150,36,34],"class_list":["post-37999","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-adr","tag-awards","tag-ofcom-regulation","tag-statistics"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112399166174414564","error":""},"yoast_head":"\nNew 2024 Study Ranks 26 UK Broadband ISPs for Customer Service - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A recent Freedom of Information Request (FoIR) filed by Broadband Genie has revealed that complaints to Ofcom about UK telecoms providers (broadband,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"A recent Freedom of Information Request (FoIR) filed by Broadband Genie has revealed that complaints to Ofcom about UK telecoms providers (broadband,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-07T09:44:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-07T14:45:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2021\/07\/nggallery_import\/complaints_to_customer_support_uk.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service\",\"datePublished\":\"2024-05-07T09:44:21+00:00\",\"dateModified\":\"2024-05-07T14:45:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html\"},\"wordCount\":350,\"commentCount\":6,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/nggallery_import\\\/complaints_to_customer_support_uk.jpg\",\"keywords\":[\"Alternative Dispute Resolution\",\"Awards\",\"Ofcom Regulation\",\"Statistics\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html\",\"name\":\"New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/nggallery_import\\\/complaints_to_customer_support_uk.jpg\",\"datePublished\":\"2024-05-07T09:44:21+00:00\",\"dateModified\":\"2024-05-07T14:45:57+00:00\",\"description\":\"A recent Freedom of Information Request (FoIR) filed by Broadband Genie has revealed that complaints to Ofcom about UK telecoms providers (broadband,\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/nggallery_import\\\/complaints_to_customer_support_uk.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/nggallery_import\\\/complaints_to_customer_support_uk.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"woman customer complaints call center vector illustration eps 10\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service - ISPreview UK","description":"A recent Freedom of Information Request (FoIR) filed by Broadband Genie has revealed that complaints to Ofcom about UK telecoms providers (broadband,","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html","og_locale":"en_GB","og_type":"article","og_title":"New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service - ISPreview UK","og_description":"A recent Freedom of Information Request (FoIR) filed by Broadband Genie has revealed that complaints to Ofcom about UK telecoms providers (broadband,","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2024-05-07T09:44:21+00:00","article_modified_time":"2024-05-07T14:45:57+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2021\/07\/nggallery_import\/complaints_to_customer_support_uk.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service","datePublished":"2024-05-07T09:44:21+00:00","dateModified":"2024-05-07T14:45:57+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html"},"wordCount":350,"commentCount":6,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2021\/07\/nggallery_import\/complaints_to_customer_support_uk.jpg","keywords":["Alternative Dispute Resolution","Awards","Ofcom Regulation","Statistics"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html","name":"New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2021\/07\/nggallery_import\/complaints_to_customer_support_uk.jpg","datePublished":"2024-05-07T09:44:21+00:00","dateModified":"2024-05-07T14:45:57+00:00","description":"A recent Freedom of Information Request (FoIR) filed by Broadband Genie has revealed that complaints to Ofcom about UK telecoms providers (broadband,","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2021\/07\/nggallery_import\/complaints_to_customer_support_uk.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2021\/07\/nggallery_import\/complaints_to_customer_support_uk.jpg","width":1000,"height":1000,"caption":"woman customer complaints call center vector illustration eps 10"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/new-2024-study-ranks-26-uk-broadband-isps-for-customer-service.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/37999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=37999"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/37999\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/27793"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=37999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=37999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=37999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}