{"id":38166,"date":"2024-05-22T07:25:02","date_gmt":"2024-05-22T06:25:02","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=38166"},"modified":"2024-05-22T09:00:23","modified_gmt":"2024-05-22T08:00:23","slug":"ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html","title":{"rendered":"Ofcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE"},"content":{"rendered":"

The UK telecoms, internet and media regulator, Ofcom<\/a>, has today hit broadband ISP BT<\/a> (including subsidiaries EE<\/a> and Plusnet<\/a>) with a fine of \u00a32.8 million, which occurred after their investigation found the operator had “failed to provide<\/em>” 1.1 million customers with clear and simple contract information before signing up to a new deal.<\/p>\n

The investigation, which began in January 2023 (here<\/a>), actually represented somewhat of a merger and continuation of the investigation that Ofcom<\/a> originally launched into EE<\/a> during October 2022 (here<\/a>), which focused upon the exact same issue. During the course of that probe, Ofcom<\/a> received new information, which gave them \u201creason to suspect that Plusnet<\/a> \u2013 another BT<\/a> subsidiary \u2013 may also have failed to comply<\/em>\u201d with their rules.<\/p>\n

The situation concerns the new consumer protection measures that Ofcom introduced on 17th June 2022<\/strong> (here<\/a>). The relevant change (General Conditions C1.3 to C1.7 and C5.16) is the one that requires broadband and mobile operators to provide customers with a short, one-page summary of the main contract terms before<\/em> entering a contract, including clear examples of how any price increases might impact the price they pay.<\/p>\n

The change was designed to help people avoid being caught out by surprise price rises, which was particularly important because it occurred at a time when household budgets were under heavy strain (this remains the case today). The summary was also designed to include key information about the broadband speed of the service, price, and length of the contract. In addition, it further required firms to set out the terms and conditions if a customer decided to end their contract early.<\/p>\n

The Outcome<\/strong><\/span><\/h3>\n

In short, Ofcom has concluded that BT<\/a>’s siblings had failed to provide these documents to some customers. The regulator found that, since 17th June 2022, EE<\/a> and Plusnet<\/a> had made more than 1.3 million sales without providing customers with the required contract summary and information documents.<\/p>\n

Just to be clear. The evidence shows there were at least 1.1 million customers affected by this, which is less than the 1.3m mentioned above because some customers purchased more than one service affected by the failure. This is all despite BT telling Ofcom, in February 2022, “that it was confident the deadline would be met<\/em>.”<\/p>\n

Ofcom’s Summary<\/strong><\/p>\n

Evidence we have gathered shows that BT was aware from as early as January 2022 that some of its sales channels would not meet the deadline. In some cases, BT deliberately chose not to comply with the rules on time. Other providers dedicated the resource required to meet the implementation deadline for these new rules, and BT is likely to have saved costs by not doing so.<\/p>\n

Following engagement with Ofcom, BT contacted 1.1 million customers \u2013 the majority of those affected \u2013 between 26 June and 30 September 2023, explaining that it had not provided them with the information to which they were entitled. Those customers have been given the opportunity to request the information and\/or cancel their contract without charge.<\/p>\n

However, before these communications were sent, some customers left BT before the end of their contract and may have been charged an early exit fee. Our rules are clear that if the required contract summary and contract information is not given, the contract is not binding on customers. As a result, an early exit fee should not have been payable by these customers.<\/p>\n

Also, some sales channels are still non-compliant and BT is still not providing the required information at the right time to some customers.<\/p><\/blockquote>\n

As a result of these failings, Ofcom has today decided to fine BT \u00a32,800,000<\/strong> to reflect the “seriousness of this breach<\/em>.” As well as fining BT, Ofcom are also requiring them to identify and refund any affected customers who may have been charged for leaving before the end of their contract period, within 5 months of this decision.<\/p>\n

On top of that, BT has been given 3 months to contact the remaining affected customers who are still with the operator and have not already been contacted, to offer them their contract information and\/or the right to cancel their contract without charge.<\/p>\n

Finally, BT has been told to amend the remaining sales processes that are still non-compliant to ensure that all customers receive the right information at the right time, in most cases within three months of this decision.<\/p>\n

Ian Strawhorne, Ofcom Enforcement Director, said:<\/strong><\/p>\n

\u201cFor people to take advantage of the competitive telecoms market here in the UK, they must be able to shop around with confidence.<\/p>\n

When we strengthened our rules to make it easier for consumers to compare deals, we gave providers a strict timeline by which to implement them. It\u2019s unacceptable that BT couldn\u2019t get its act together in time, and the company must now pay a penalty for its failings.<\/p>\n

We won\u2019t hesitate to step in on behalf of phone and broadband customers when our rules to protect them are broken.\u201d<\/p><\/blockquote>\n

At the time of writing we don’t yet have BT’s official response to this, but Ofcom does note that BT has made an “admission of liability and agreement to settle the case<\/em>“, which has resulted in a 30% reduction in their fine. The operator now has four weeks to pay the fine, which will then be passed on to HM Treasury.<\/p>\n

UPDATE 8:59am<\/strong><\/p>\n

A spokesperson for BT told ISPreview: “We\u2019re sorry that some of our Pre-Contract information and Contract Summary documents were not available to some of our customers in a timely manner. We apologise for any inconvenience caused and have taken steps to proactively contact affected customers and arrange for them to receive the information and be refunded where applicable. We take compliance seriously at BT and we\u2019re working closely with Ofcom to implement the remedial actions as a result of their findings<\/em>.”<\/p>\n","protected":false},"excerpt":{"rendered":"

The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of \u00a32.8 million, which occurred after their investigation found the operator had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.<\/p>\n","protected":false},"author":1,"featured_media":33301,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,1645],"tags":[474,405,36,84],"class_list":["post-38166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","category-key_uk_isp_industry_developments","tag-bt","tag-ee","tag-ofcom-regulation","tag-plusnet"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112483316861601270","error":""},"yoast_head":"\nOfcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of \u00a32.8 million,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ofcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of \u00a32.8 million,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-22T06:25:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-22T08:00:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Ofcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE\",\"datePublished\":\"2024-05-22T06:25:02+00:00\",\"dateModified\":\"2024-05-22T08:00:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html\"},\"wordCount\":961,\"commentCount\":13,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/contract-magnifying-glass.jpg\",\"keywords\":[\"BT\",\"EE\",\"Ofcom Regulation\",\"Plusnet\"],\"articleSection\":[\"ISP News\",\"Key Developments\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html\",\"name\":\"Ofcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/contract-magnifying-glass.jpg\",\"datePublished\":\"2024-05-22T06:25:02+00:00\",\"dateModified\":\"2024-05-22T08:00:23+00:00\",\"description\":\"The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of \u00a32.8 million,\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/contract-magnifying-glass.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/contract-magnifying-glass.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"Contract under magnifying glass\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/05\\\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ofcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ofcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE - ISPreview UK","description":"The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of \u00a32.8 million,","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html","og_locale":"en_GB","og_type":"article","og_title":"Ofcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE - ISPreview UK","og_description":"The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of \u00a32.8 million,","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2024-05-22T06:25:02+00:00","article_modified_time":"2024-05-22T08:00:23+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Ofcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE","datePublished":"2024-05-22T06:25:02+00:00","dateModified":"2024-05-22T08:00:23+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html"},"wordCount":961,"commentCount":13,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg","keywords":["BT","EE","Ofcom Regulation","Plusnet"],"articleSection":["ISP News","Key Developments"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html","name":"Ofcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg","datePublished":"2024-05-22T06:25:02+00:00","dateModified":"2024-05-22T08:00:23+00:00","description":"The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of \u00a32.8 million,","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg","width":1000,"height":1000,"caption":"Contract under magnifying glass"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/ofcom-fines-bt-2-8m-over-uk-customer-contract-info-failings.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Ofcom Fines BT \u00a32.8m Over UK Customer Contract Info Failings UPDATE"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/38166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=38166"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/38166\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/33301"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=38166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=38166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=38166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}