{"id":38215,"date":"2024-05-30T10:41:35","date_gmt":"2024-05-30T09:41:35","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=38215"},"modified":"2024-05-30T14:57:07","modified_gmt":"2024-05-30T13:57:07","slug":"grain-installs-fttp-broadband-to-uk-home-in-just-36-minutes","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/grain-installs-fttp-broadband-to-uk-home-in-just-36-minutes.html","title":{"rendered":"Grain Installs FTTP Broadband to UK Home in Just 36 Minutes UPDATE"},"content":{"rendered":"

Alternative network operator and UK ISP Grain<\/a> (Grain Connect<\/a>), which has extended their gigabit-capable full fibre (FTTP<\/a>) broadband network to cover 220,000 premises (RFS) and 30,000 customers, has revealed that they recently set a new personal record by getting a new customer connected within just 36 minutes.<\/p>\n

According to the blurb, the Middlesbrough-based customer, Motunrayo Oyeleye, called Grain<\/a> at 9.58am to place an order for a Full Fibre broadband service, and by 10.34am their engineer, Salman (pictured), arrived at the property and had completed the installation and the customer was connected to the internet just 36 minutes later.<\/p>\n

The feat is fairly impressive, since it normally takes at least a few days, or possibly even weeks, to get a new full fibre connection installed to a property.<\/p>\n

Grain<\/a> CEO, Richard Cameron, said:<\/strong><\/p>\n

\u201cOur customers are at the heart of everything we, so to know we have installed this customer in 36 minutes and delivered a great value contract with no price rises, is fantastic.<\/p>\n

There is no better demonstration of the efficient connection process we have built here at Grain<\/a>, which means that we can connect customers to our service in just minutes in this case.<\/p>\n

I am extremely proud of the team for delivering this and for ensuring the efficiency of our processes, which allows us to always offer customers the lowest prices to their home.\u201d<\/p><\/blockquote>\n

However, in fairness, we don’t know anything more about the context of this installation (e.g. was it for a new build house, where Grain already had some infrastructure?) or what Grain’s typical delivery times are for a new service. In that sense it would be interesting to know precisely what work was performed, since everything from drilling and screwing-in the new kit, to cleaning up, splicing and testing, usually takes a bit longer.<\/p>\n

In any case, it’s still a fantastic time to be in and out of a customer’s home.<\/p>\n

UPDATE 2:48pm<\/strong><\/p>\n

Grain have kindly provided a bit more detail. Firstly, the installation wasn\u2019t for a new build where they already have kit, which they say “would have taken seconds to install<\/em>” (often these can be activated remotely). Instead, it was for one of their urban premises (a house, not a flat), where they had no infrastructure already in place inside the customer’s property (only outside in the street).<\/p>\n

Openreach<\/a> or other PIA based providers define a home RFS (Ready for Service) where they have a live service either in a chamber or at the top of the pole somewhere near the premise, which can sometimes be over 100 metres away. At Grain, they define a home RFS when we have a live network to the boundary of the premise. It costs Grain about \u00a3200 to connect customers in a property (including the costs of marketing to acquire the customer and the in-home router), which compares with c.\u00a3300 for Openreach<\/a> (excluding marketing and an in-home router).<\/p>\n

Otherwise, the 36 minutes included the following:<\/p>\n

1. The customer calling into our sales team, selecting their package and completing the order.<\/p>\n

2. Creation of a work pack that was issued to an engineer.<\/p>\n

3. Engineer attending the customers home and bringing a new fibre line into their home, terminating the fibre in the home and connecting up the router.<\/p>\n

4. Connecting the broadband line to a port in our electronics and configuring the broadband service on the router.<\/p>\n

5. Engineer testing the customer connection to ensure the service is working.<\/p>\n

6. Tidying up and leaving the customer premises with a brand new working full fibre broadband service.<\/p>\n","protected":false},"excerpt":{"rendered":"

Alternative network operator and UK ISP Grain (Grain Connect), which has extended their gigabit-capable full fibre (FTTP) broadband network to cover 220,000 premises (RFS) and 30,000 customers, has revealed that they recently set a new personal record by getting a new customer connected within just 36 minutes.<\/p>\n","protected":false},"author":1,"featured_media":38217,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56],"class_list":["post-38215","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112529388215430279","error":""},"yoast_head":"\nGrain Installs FTTP Broadband to UK Home in Just 36 Minutes UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Alternative network operator and UK ISP Grain (Grain Connect), which has extended their gigabit-capable full fibre (FTTP) broadband network to cover\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/grain-installs-fttp-broadband-to-uk-home-in-just-36-minutes.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grain Installs FTTP Broadband to UK Home in Just 36 Minutes UPDATE - 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