{"id":38659,"date":"2024-07-09T12:10:50","date_gmt":"2024-07-09T11:10:50","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=38659"},"modified":"2024-07-09T12:10:50","modified_gmt":"2024-07-09T11:10:50","slug":"ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/07\/ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers.html","title":{"rendered":"EE UK Launch New Scam Guard Add-on to Protect Mobile Customers"},"content":{"rendered":"<p>Broadband ISP and mobile network operator <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a>) has today launched a new technology service for Pay Monthly mobile customers called &#8216;Scam Guard&#8217;, which is a network-level security defence that harness AI to better protect users from &#8220;<em>nuisance calls, dark web hackers and phishing scams<\/em>&#8220;. But it&#8217;s not free.<!--more--><\/p>\n<p>At present <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> already uses a degree of AI based filtering in order to identify and block scams and spams. In fact, each month sees <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> block around 15 million suspicious calls and texts before they reach their intended victim. In the first six months of 2024, they have blocked 84 million scam attempts, but sadly some do still get through.<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> The new system appears to be based off Hiya&#8217;s solutions, albeit with different branding.<\/div>\n<p>The new Scam Guard add-on goes a bit deeper than that and, for an extra<strong> \u00a31 a month<\/strong>, it will work to protect your calls, data and online activity. Customers who take this will also gain access to 3-months of free Cyber Security Duo, covering identity and device protection (explained below).<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>Scam Guard Features<\/strong><\/span><\/p>\n<p><strong>\u00b7 Spam and Scam Call Labelling:<\/strong><br \/>\nUses an Adaptive AI (Artificial Intelligence) system, powered by Hiya, that analyses every aspect of a call in real-time to detect and notify customers of suspicious calls.<\/p>\n<p><strong>\u00b7 Dark Web Monitoring:<\/strong><br \/>\nAlerts you if your personal information, like bank card details and email login info, appears on the dark web, providing breach details and<br \/>\ntips for securing your info.<\/p>\n<p><strong>\u00b7 Three Months Free Cyber Security Duo:<\/strong><br \/>\nOffers real-time protection for up to two devices against viruses, malware, online threats and provides tools for stronger password creation and social media security. Identification of unsafe texts with links, personal information monitoring on the dark web and protection of social media accounts are also accounted for. The service includes access to three months of free Cyber Security Duo powered by Norton, who on average block nearly a quarter of a million attacks every day across the UK.<\/p><\/blockquote>\n<p>The system will also provide customers with monthly reports and breach alerts.<\/p>\n<blockquote class=\"bq1\"><p><strong>Helen Burrows, Policy Director for <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a>, said:<\/strong><\/p>\n<p>\u201cWe have always prioritised the protection of our customers and our investment in Scam Guard is something we are all incredibly proud of. We truly believe it will make a significant contribution to the prevention of scams and fraudsters.<\/p>\n<p>EE was a founding member of Stop Scams UK, and part of a cross-industry alliance to share intelligence on scams. We also employ security experts and network-level security to safeguard our network and customers from cyber-attacks. This is something we take seriously, and while we already block an impressive number of scams, there is always more that we can do.<\/p>\n<p>Scam Guard covers all bases so customers can feel safer on our network.\u201d<\/p><\/blockquote>\n<p>Remember, if you receive a suspicious call, put the phone down and try calling back via a trusted number. On mobile phones you can also text the phone number and incident to 7726, free of charge, so your mobile phone provider can investigate. Once reported, remember to block the number and notify others of the scam, so they can avoid falling victim.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Broadband ISP and mobile network operator EE (BT) has today launched a new technology service for Pay Monthly mobile customers called &#8216;Scam Guard&#8217;, which is a network-level security defence that harness AI to better protect users from &#8220;nuisance calls, dark web hackers and phishing scams&#8220;. But it&#8217;s not free.<\/p>\n","protected":false},"author":1,"featured_media":38661,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,405,109,479],"class_list":["post-38659","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-ee","tag-internet-privacy","tag-security"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112756231505607026","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EE UK Launch New Scam Guard Add-on to Protect Mobile Customers - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Broadband ISP and mobile network operator EE (BT) has today launched a new technology service for Pay Monthly mobile customers called &#039;Scam Guard&#039;, which\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/07\/ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EE UK Launch New Scam Guard Add-on to Protect Mobile Customers - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Broadband ISP and mobile network operator EE (BT) has today launched a new technology service for Pay Monthly mobile customers called &#039;Scam Guard&#039;, which\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/07\/ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-09T11:10:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/07\/nggallery_import\/EE-UK-Scam-Guard-on-Smartphone.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/07\\\/ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/07\\\/ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"EE UK Launch New Scam Guard Add-on to Protect Mobile Customers\",\"datePublished\":\"2024-07-09T11:10:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/07\\\/ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers.html\"},\"wordCount\":527,\"commentCount\":6,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/07\\\/ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/nggallery_import\\\/EE-UK-Scam-Guard-on-Smartphone.webp\",\"keywords\":[\"BT\",\"EE\",\"Internet Privacy\",\"Security\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/07\\\/ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/07\\\/ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/07\\\/ee-uk-launch-new-scam-guard-add-on-to-protect-mobile-customers.html\",\"name\":\"EE UK Launch New Scam Guard Add-on to Protect Mobile Customers - 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