{"id":39052,"date":"2024-08-14T12:10:25","date_gmt":"2024-08-14T11:10:25","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=39052"},"modified":"2024-08-20T08:10:44","modified_gmt":"2024-08-20T07:10:44","slug":"major-outage-strikes-uk-biz-broadband-and-hosting-isp-fastnet","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/08\/major-outage-strikes-uk-biz-broadband-and-hosting-isp-fastnet.html","title":{"rendered":"Major Outage Strikes UK Biz Broadband and Hosting ISP Fastnet UPDATE3"},"content":{"rendered":"<p>Customers of business broadband and hosting provider <a href=\"https:\/\/www.fastnet.co.uk\/\" target=\"_blank\" rel=\"noopener\">Fastnet<\/a> are currently experiencing a &#8220;<em>major, wide scale service outage<\/em>&#8221; across their VMWare hosting platform, which is affecting web, email, DNS hosting including cPanel services, Virtual Datacentre and some other services. But connectivity, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/adsl\">DSL<\/a> and Ethernet services are said to be &#8220;<em>unaffected<\/em>&#8220;.<!--more--><\/p>\n<p>At the time of writing, Fastnet&#8217;s <a href=\"https:\/\/www.fastnet.co.uk\/status-updates\" target=\"_blank\" rel=\"noopener\">service status<\/a> page still appears to be offline and the ISP has instead replaced the front page of their website with a full-screen notice about the problem, which is rarely a good sign. The situation appears to have started last night at around 7-8pm and the vendor of their VMWare platform has been called in to assist with resolving it.<\/p>\n<p>According to the most recent update, which was posted at 10:32am today: &#8220;<span class=\"wixui-rich-text__text\"><em>Specialist engineers have arrived at our affected site and are progressing with their diagnosis, working as fast as possible to facilitate system recovery of our most essential services. We still cannot provide an ETA at this time<\/em>.<\/span>&#8221;<\/p>\n<p>However, despite the ISP stating that their connectivity services are &#8220;<em>unaffected<\/em>&#8220;, the provider has also said: &#8220;<em>Broadband customers that currently have working internet connections are advised NOT to reboot their routers in order to troubleshoot issues with our other services as this may cause subsequent reconnections to fail and take your connection offline<\/em>.&#8221;<\/p>\n<p><strong>UPDATE 5:21pm<\/strong><\/p>\n<p>The most recent update, which was posted at 4:45pm, states: &#8220;<span class=\"wixui-rich-text__text\"><em>Engineers are continuing work to activate the DR plan. We apologise for the impact to your services, and will keep this page updated with progress<\/em>.<\/span>&#8221;<\/p>\n<p>At present there is still no indication of how long this will take to resolve, which must be quite worrying for their customers.<\/p>\n<p><strong>UPDATE 15th Aug 2024 @ 7:46am<\/strong><\/p>\n<p>The latest update, which was posted at 7:27am this morning, suggests that they&#8217;ve had to build some sort of new &#8216;recovery infrastructure&#8217; to resolve the issue (the details are extremely vague): &#8220;<em><span class=\"wixui-rich-text__text\">The recovery infrastructure is now available, and engineers are working on data migration to the new environment.<\/span><\/em>&#8221; But still no ETA for a resolution.<\/p>\n<p><strong>UPDATE 20th Aug 2024<\/strong><\/p>\n<p>The major outage appears to have finally been fully resolved on Saturday 17th August 2024, although some customers are reporting data loss and a change of passwords. In addition, the company has not yet updated their main Service Status page to reflect the incident.<\/p>\n<blockquote class=\"bq1\"><p><strong>Status Update 17\/08\/24 15:53<\/strong><\/p>\n<p>\u200bWe are pleased to inform you that the majority of hosting services provided by Fastnet have now been restored following the recent incident affecting our VMware\/Broadcom platform. Our teams have worked continuously to bring DNS, hosting and email services back online and fully operational. The remaining shared hosting platforms will be back online as soon as possible.<\/p>\n<p>The root cause of the incident is still under investigation. Engineering teams are thoroughly analysing the situation, and we will continue to provide updates as we have more information.<\/p>\n<p>\u200bOur connectivity and colocation services remain unaffected by this situation.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Customers of business broadband and hosting provider Fastnet are currently experiencing a &#8220;major, wide scale service outage&#8221; across their VMWare hosting platform, which is affecting web, email, DNS hosting including cPanel services, Virtual Datacentre and some other services. But connectivity, DSL and Ethernet services are said to be &#8220;unaffected&#8220;.<\/p>\n","protected":false},"author":1,"featured_media":23554,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[472],"class_list":["post-39052","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-business"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112960072977427284","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Major Outage Strikes UK Biz Broadband and Hosting ISP Fastnet UPDATE3 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of business broadband and hosting provider Fastnet are currently experiencing a &quot;major, wide scale service outage&quot; across their VMWare hosting\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/08\/major-outage-strikes-uk-biz-broadband-and-hosting-isp-fastnet.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Major Outage Strikes UK Biz Broadband and Hosting ISP Fastnet UPDATE3 - 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