{"id":39438,"date":"2024-09-18T15:15:54","date_gmt":"2024-09-18T14:15:54","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=39438"},"modified":"2024-09-18T15:19:37","modified_gmt":"2024-09-18T14:19:37","slug":"broadband-isp-cuckoo-retires-giganet-brand-and-shifts-uk-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/09\/broadband-isp-cuckoo-retires-giganet-brand-and-shifts-uk-customers.html","title":{"rendered":"Broadband ISP Cuckoo Retires Giganet Brand and Shifts UK Customers"},"content":{"rendered":"

Internet provider Cuckoo<\/a>, which is the retail anchor tenant broadband ISP for the newly consolidated AllPoints Fibre<\/strong><\/a> network (comprising FTTP<\/a> networks from Jurassic Fibre, Swish Fibre and Giganet), has today announced that the old Giganet brand is being retired and remaining customers fully migrated to Cuckoo<\/a>.<\/p>\n

Cuckoo<\/a> originally started life around four years ago as an independent ISP, which changed in 2022 after they were acquired by the Fern Trading backed Giganet (here<\/a>). But last year\u2019s decision by Fern Trading to consolidate almost all of their full fibre operators into a single wholesale network under APFN changed all that (here<\/a> and here<\/a>).<\/p>\n

NOTE:<\/strong> Fern Trading also backs London business full fibre ISP Vorboss, which is a very different point-to-point fibre network and hasn’t been consolidated.<\/div>\n

Giganet, which was born out of M12 Solutions<\/strong> some years earlier, was arguably the best known and most reputable of Fern\u2019s ISP brands. But despite this, the writing has been on the wall for Giganet ever since May 2024, when existing customers of the service were notified that their contracts had transferred to Cuckoo Fibre Limited (here<\/a>), which followed similar moves with Swish Fibre and Jurassic Fibre.<\/p>\n

However, the announcement in May 2024 didn’t include the physical migration of customers or the merging of Giganet’s brand into Cuckoo, which is what today’s update is all about. Cuckoo is starting to migrate a “small number of customers<\/em>” from today, and that will gradually build until everyone is moved across (this is happening in phases, so most customers won’t have been notified yet). The Giganet brand will then be retired.<\/p>\n

Sarah Howells, Managing Director at Cuckoo, told ISPreview:<\/strong><\/p>\n

\u201cCuckoo\u2019s sole focus is on selling the fastest, most reliable full fibre to customers across the country. We are also welcoming new customers to the Cuckoo family.<\/p>\n

This migration, which has just begun, will help us to deliver fast, fair and feel-good broadband.<\/p>\n

We\u2019re confident that the migration won\u2019t cause customers any disruption, and they certainly won\u2019t see any change in contract price. In some instances, customers may even receive better speeds as a result of the switch.<\/p>\n

We\u2019re pleased to be welcoming the first batch of customers under Cuckoo\u2019s wing, and to be delivering the exceptional customer service which Cuckoo has been built on to even more people.<\/p>\n

If customers have a query on the migration, they can get in contact with us directly or visit our support page.\u201d<\/p><\/blockquote>\n

Cuckoo states that the new service will include some “updated T&Cs<\/em>“, but they add that the “important bits<\/em>” of the service will stay the same (i.e. price, contract period and end date, speeds, reliability and UK based customer service – managed by the same people). Hopefully those with Static IP<\/a> addresses will also continue to receive them.<\/p>\n","protected":false},"excerpt":{"rendered":"

Internet provider Cuckoo, which is the retail anchor tenant broadband ISP for the newly consolidated AllPoints Fibre network (comprising FTTP networks from Jurassic Fibre, Swish Fibre and Giganet), has today announced that the old Giganet brand is being retired and remaining customers fully migrated to Cuckoo.<\/p>\n","protected":false},"author":1,"featured_media":35099,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[418,56,2146,69],"class_list":["post-39438","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-cityfibre","tag-fttp","tag-giganet","tag-bt-openreach"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/113158983258213864","error":""},"yoast_head":"\nBroadband ISP Cuckoo Retires Giganet Brand and Shifts UK Customers - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Internet provider Cuckoo, which is the retail anchor tenant broadband ISP for the newly consolidated AllPoints Fibre network (comprising FTTP networks\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/09\/broadband-isp-cuckoo-retires-giganet-brand-and-shifts-uk-customers.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP Cuckoo Retires Giganet Brand and Shifts UK Customers - 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