{"id":39742,"date":"2024-10-17T11:43:37","date_gmt":"2024-10-17T10:43:37","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=39742"},"modified":"2024-10-17T11:46:02","modified_gmt":"2024-10-17T10:46:02","slug":"altnet-isp-lightspeed-broadband-suffers-norfolk-uk-outage","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/10\/altnet-isp-lightspeed-broadband-suffers-norfolk-uk-outage.html","title":{"rendered":"Altnet ISP LightSpeed Broadband Suffers Norfolk UK Outage"},"content":{"rendered":"

Some customers of alternative network provider LightSpeed Broadband<\/a>, which has built a gigabit-capable broadband (FTTP<\/a>) network across 250,000 premises<\/strong> in the East of England, are reporting that the operator has been experiencing network disruption since around 2pm yesterday.<\/p>\n

Sadly, LightSpeed is another one of those ISPs that doesn’t have a dedicated Service Status page, which has made it difficult for customers to find answers without needing to contact the provider directly. The provider’s social media pages on X and LinkedIn were similarly devoid of any useful updates, although their Facebook Page<\/a> did carry a notice, which was only posted 2 hours ago (despite the problem starting yesterday).<\/p>\n

“We know that some of our customers have been affected by an outage we have experienced in our Kings Lynn Exchange. We are extremely sorry for the inconvenience that this may have caused<\/em>,” said the statement. The provider also stated that their customers should now be “back up and running<\/em>“, although we separately note that a few people are still complaining about problems.<\/p>\n

“However to ensure continuation of services we will be planning to replace [some related] hardware to mitigate the risk of this occurring again in the future. This replacement is being planned for today. There may be a further short break in service whilst our engineers physically replace the affected component<\/em>,” added the operator. This may help to explain why everything isn’t yet 100% back to normal.<\/p>\n

According to feedback from some of the affected customers, the issue appears to have impacted a wide area around Norfolk and possibly beyond. Once again, we really must stress the importance of ISPs ensuring that they’re able to both offer a useful Service Status page and to ensure it’s kept up-to-date in a timely fashion.<\/p>\n

Visual Map of LightSpeed’s Network<\/strong><\/span><\/p>\n

\"Lightspeed-Broadband-Network-Map-2024\"<\/p>\n","protected":false},"excerpt":{"rendered":"

Some customers of alternative network provider LightSpeed Broadband, which has built a gigabit-capable broadband (FTTP) network across 250,000 premises in the East of England, are reporting that the operator has been experiencing network disruption since around 2pm yesterday.<\/p>\n","protected":false},"author":1,"featured_media":32969,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,443],"class_list":["post-39742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-norfolk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/113322355536065864","error":""},"yoast_head":"\nAltnet ISP LightSpeed Broadband Suffers Norfolk UK Outage - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Some customers of alternative network provider LightSpeed Broadband, which has built a gigabit-capable broadband (FTTP) network across 250,000 premises in\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/10\/altnet-isp-lightspeed-broadband-suffers-norfolk-uk-outage.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Altnet ISP LightSpeed Broadband Suffers Norfolk UK Outage - 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