{"id":39746,"date":"2024-10-17T15:30:44","date_gmt":"2024-10-17T14:30:44","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=39746"},"modified":"2024-10-18T17:05:05","modified_gmt":"2024-10-18T16:05:05","slug":"virgin-media-uk-rename-stream-tv-box-and-add-5-monthly-fee","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/10\/virgin-media-uk-rename-stream-tv-box-and-add-5-monthly-fee.html","title":{"rendered":"Virgin Media UK Rename Stream TV to Flex and Add \u00a35 Monthly Fee"},"content":{"rendered":"<p>Customers of UK ISP <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a>&#8217;s (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a>) and certain pay TV, broadband, phone and or mobile bundles, primarily those that usually add their &#8216;Stream&#8217; service, may have noticed that the provider renamed this from &#8216;<em>Stream<\/em>&#8216; to &#8216;<em>Flex<\/em>&#8216; this week. The change is partly cosmetic, but for new customers there&#8217;s now an extra \u00a35 monthly charge.<!--more--><\/p>\n<p>Until now if a customer wanted to add <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a>&#8217;s Stream TV (box) to their package then there was just a single one-off \u00a335 activation fee to pay and no additional monthly cost, unless you chose to add a premium TV subscription. Otherwise, Stream is just a streaming TV box that gives customers access to lots of UK Freeview TV channels, the usual apps (iPlayer, YouTube etc.) and the ability to add Virgin&#8217;s own premium TV content.<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> Flex (formerly Stream) still comes attached to a simple 30-day rolling contract.<\/div>\n<p>However, since Monday, the name has changed to &#8216;Flex&#8217; (the set-top-box itself is still called a &#8216;<em>Stream Box<\/em>&#8216;) and the one-off activation fee has been reduced from \u00a335 to \u00a310. So far so good, but <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> has also introduced a monthly \u00a35 charge for new customers, which for those expecting to keep using the device for a while may seem like poor value for money.<\/p>\n<p>The good news is that existing &#8216;Stream&#8217; customers will not have to pay the new charge (<a href=\"https:\/\/community.virginmedia.com\/t5\/Stream\/Flex-cost\/m-p\/5577336\" target=\"_blank\" rel=\"noopener\">Virgin Community Forum<\/a>). The name change itself may have been intended to avoid a conflict with other pay TV brands, such as <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/skystream\" rel=\"nofollow\" target=\"_blank\">Sky Stream<\/a>, although the official line is that &#8216;Flex&#8217; simply reflects the flexibility for customers to alter the premium content and subscriptions they take every 30 days. But we preferred the old name.<\/p>\n<div align=\"center\"><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" style=\"padding: 0px; width: 80%;\" src=\"https:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2024-article-illustrations\/Add-Flex-from-Virgin-Media.webp\" alt=\"Add-Flex-from-Virgin-Media\"><\/div>\n<blockquote class=\"bq1\"><p><a href=\"https:\/\/community.virginmedia.com\/t5\/Stream\/Introducing-Flex-the-new-name-for-Stream-from-Virgin-Media\/m-p\/5577052\" target=\"_blank\" rel=\"noopener\"><strong>Virgin Media&#8217;s Statement<\/strong><\/a><\/p>\n<p>Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won\u2019t affect your service in any way &#8211; you will still be able to enjoy your favourite entertainment in exactly the same way as you do today, and any subscriptions you have added will be unaffected. Your equipment (TV box) will still be known as the Stream Box. As a result of this change, you will now see Flex on your bills, and areas of your account view within My Virgin Media will be renamed too (E.g. \u201cMy Flex Plan\u201d).<\/p><\/blockquote>\n<p>Sadly, Flex isn&#8217;t the only change, with some of Virgin Media&#8217;s premium TV subscription add-ons having also experienced a price increase (these hikes were previously announced).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers of UK ISP Virgin Media&#8217;s (O2) and certain pay TV, broadband, phone and or mobile bundles, primarily those that usually add their &#8216;Stream&#8217; service, may have noticed that the provider renamed this from &#8216;Stream&#8216; to &#8216;Flex&#8216; this week. The change is partly cosmetic, but for new customers there&#8217;s now an extra \u00a35 monthly charge.<\/p>\n","protected":false},"author":1,"featured_media":37082,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[45,42,32,475],"class_list":["post-39746","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-video-streaming","tag-iptv","tag-o2","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/113323248614399424","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Virgin Media UK Rename Stream TV to Flex and Add \u00a35 Monthly Fee - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of UK ISP Virgin Media&#039;s (O2) and certain pay TV, broadband, phone and or mobile bundles, primarily those that usually add their &#039;Stream&#039;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/10\/virgin-media-uk-rename-stream-tv-box-and-add-5-monthly-fee.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media UK Rename Stream TV to Flex and Add \u00a35 Monthly Fee - 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