{"id":40469,"date":"2024-12-31T14:37:36","date_gmt":"2024-12-31T14:37:36","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=40469"},"modified":"2025-01-01T10:11:14","modified_gmt":"2025-01-01T10:11:14","slug":"cityfibre-suffers-fttp-broadband-network-outage-in-york","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/12\/cityfibre-suffers-fttp-broadband-network-outage-in-york.html","title":{"rendered":"CityFibre Suffers FTTP Broadband Network Outage in York UPDATE2"},"content":{"rendered":"

More than four thousand customers on CityFibre<\/a>’s full fibre broadband network in the Northeast England city of York (Yorkshire and the Humber), which is used by lots of different ISPs (Vodafone<\/a>, Zen Internet<\/a>, iDNET<\/a>, TalkTalk<\/a> etc.), are this afternoon being affected by a major network outage.<\/p>\n

The incident, which appears to have started at around 11am this morning, resulted in customers losing internet connectivity and appears as if it could be related to the failure of a core router. But at present it’s unclear why the router failed or when local services will return to normal. All of the operator’s resolver teams (FLM, ERS, and Magdalene) have been engaged to help restore the service.<\/p>\n

We are expecting another update on the progress of this effort any minute.<\/p>\n

UPDATE 2:38pm<\/strong><\/p>\n

One of CityFibre<\/a>’s ISPs, iDNET<\/a>, has just issued the following update: “Following the engineers visit a power issue was identified which has now been resolved. Any services affected should come back up shortly.<\/em>” ISPreview understands from other sources that the power issue was caused by a tripped breaker at their Fibre Exchange (FEX).<\/p>\n

UPDATE 1st Jan 2025 @ 10:08am<\/strong><\/p>\n

The service fell over again for a second time last night, but was later restored. This morning we’ve seen the following status update from CityFibre’s network team.<\/p>\n

CityFibre Network Status<\/strong><\/p>\n

Services have now been fully restored for all affected customers. The on-site specialist electrician has confirmed that the issue was caused by the FEX overheating, which led to a power failure within the rack.<\/p>\n

CityFibre is currently arranging for the appropriate team to attend the York FEX site to repair the failing AC unit responsible for the power issues. In the meantime, Magdalen will remain on-site overnight to monitor the rack’s power supply and ensure no further disruptions occur.<\/p>\n

At this time, the estimated time of arrival for AC support is yet to be determined. However, it has been confirmed that this will not take place until later today. Major Incident Management will remain engaged in overseeing the incident but will place it on hold until 10:00 AM to allow time for a confirmed ETA for the AC support team.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

More than four thousand customers on CityFibre’s full fibre broadband network in the Northeast England city of York (Yorkshire and the Humber), which is used by lots of different ISPs (Vodafone, Zen Internet, iDNET, TalkTalk etc.), are this afternoon being affected by a major network outage.<\/p>\n","protected":false},"author":1,"featured_media":30798,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[418,56,441],"class_list":["post-40469","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-cityfibre","tag-fttp","tag-yorkshire"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/113747948849244420","error":""},"yoast_head":"\nCityFibre Suffers FTTP Broadband Network Outage in York UPDATE2 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"More than four thousand customers on CityFibre's full fibre broadband network in the Northeast England city of York (Yorkshire and the Humber), which is\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/12\/cityfibre-suffers-fttp-broadband-network-outage-in-york.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CityFibre Suffers FTTP Broadband Network Outage in York UPDATE2 - 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