{"id":40671,"date":"2025-01-23T10:05:55","date_gmt":"2025-01-23T10:05:55","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=40671"},"modified":"2025-11-11T12:11:33","modified_gmt":"2025-11-11T12:11:33","slug":"o2-uk-reveals-first-insights-from-ai-granny-created-to-waste-scammers-time","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/01\/o2-uk-reveals-first-insights-from-ai-granny-created-to-waste-scammers-time.html","title":{"rendered":"O2 UK Reveals First Insights from AI Granny Created to Waste Scammers Time"},"content":{"rendered":"

Mobile operator O2<\/a> (Virgin Media<\/a>) launched a \u201chuman-like<\/em>\u201d AI (Artificial Intelligence) \u2018Granny\u2019 called Dai<\/i><\/b>sy in November last year (here<\/a>), which was designed to answer calls in real-time from fraudsters and keep them busy (away from customers) for as long as possible. Since then, the bot has chatted with over 1,000 scam callers, and it’s learnt a few things.<\/p>\n

Fraudsters will often robotically call masses of mobile and home phone numbers, but they usually only commit any actual human resources toward the tiny minority of people who might actually fall for one of their scams. Suffice to say that if you can waste the time of those human scammers, then that\u2019s another actual human who they won\u2019t be able to engage while their time is being wasted. This is how Dai<\/i><\/b>sy is supposed to work.<\/p>\n

So far, the AI scambaiter is said to have “wasted hundreds of hours of scammers time<\/em>“, including by keeping them tied up in meandering conversations on the sport of cricket and her lemon meringue pie recipe, while giving them just enough fake personal information to keep them on the phone line.<\/p>\n

The bot is said to have been so effective that it’s even kept “numerous fraudsters<\/em>” on calls for 40 minutes at a time. O2<\/a> has today also revealed some of the other things they’ve learnt from Dai<\/i><\/b>sy’s deployment, although few of these learnings will come as a particular surprise.<\/p>\n

What did Dai<\/i><\/b>sy learn?<\/strong><\/p>\n

1. Most scammers work in call centres using scripts<\/strong><\/span><\/p>\n

Scamming people is a full-time job, and fraudsters are operating from call centres specifically set up to target victims. On multiple occasions, Daisy heard the same well-rehearsed lines from different scammers. Fraudsters even began to recognise her, indicating they\u2019re operating together and sharing knowledge of their triumphs and failures.<\/p>\n

One of the most common scams saw Daisy be offered a very cheap deal on iPhone 13 as a ruse to trick Daisy into sharing personal details. Whilst scammers often thought they knew who they were speaking with, in cases where they didn\u2019t, they were quick to change tactics to keep the call going, demonstrating the professional nature of their operation.<\/p>\n

In one instance, Daisy was passed to four different fraudsters in one single call. If one scammer wasn\u2019t having any luck, Daisy would often be passed over to a ‘supervisor’ who would attempt to escalate the call, making it appear to be more genuine and urgent.<\/p>\n

2. Scammers impersonate trusted companies and use high-pressure tactics<\/strong><\/span><\/p>\n

Daisy repeatedly heard scammers claiming to be from banks, well-known organisations like Amazon<\/a> and Microsoft, delivery companies and the government. This is a way for scammers to cast their net as wide as possible, using some of the most trusted companies that consumers deal with regularly.<\/p>\n

Once the fraudsters believed Daisy trusted that they were who they said they were, scammers often employed high-pressure tactics \u2013 including threatening the imminent loss of money, claiming there\u2019s been a hacker on Daisy\u2019s computer or even threatening legal action.<\/p>\n

3. Unlike real employees, scammers will get frustrated and angry if they\u2019re not getting what they want<\/strong><\/span><\/p>\n

Scam callers would typically start off friendly and personable in tone but the longer they spent on the phone they\u2019d quickly begin to switch and show their true colours.<\/p>\n

Daisy might not actually be a real person \u2013 but the scammers don\u2019t know that. From clearly showing signs of frustration if she struggled to follow the instructions or yelling at her for going off on a tangent about her cat, Daisy frequently experienced rude and aggressive behaviour. This was particularly clear when Daisy was not doing as they wanted.<\/p><\/blockquote>\n

Generally, if a call seems suspicious (are they pressuring you for personal data, bank details or to install a piece of software), then simply put the phone down and call back later on a trusted number to verify the call. Consumers can report a scam call by texting 7726 with the word \u2018CALL\u2019 followed by the scam caller\u2019s number, and report a message by clicking SPAM in the messaging application or forward message to 7726 if this option is not available on the device.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mobile operator O2 (Virgin Media) launched a \u201chuman-like\u201d AI (Artificial Intelligence) \u2018Granny\u2019 called Daisy in November last year (here), which was designed to answer calls in real-time from fraudsters and keep them busy (away from customers) for as long as possible. Since then, the bot has chatted with over 1,000 scam callers, and it’s learnt […]<\/p>\n","protected":false},"author":1,"featured_media":36470,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[2722,109,32,479,475],"class_list":["post-40671","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-artificial-intelligence","tag-internet-privacy","tag-o2","tag-security","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/113877114532171336","error":""},"yoast_head":"\nO2 UK Reveals First Insights from AI Granny Created to Waste Scammers Time - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Mobile operator O2 (Virgin Media) launched a \u201chuman-like\u201d AI (Artificial Intelligence) \u2018Granny\u2019 called Daisy in November last year (here), which was\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/01\/o2-uk-reveals-first-insights-from-ai-granny-created-to-waste-scammers-time.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O2 UK Reveals First Insights from AI Granny Created to Waste Scammers Time - 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