{"id":40998,"date":"2025-02-22T08:10:37","date_gmt":"2025-02-22T08:10:37","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=40998"},"modified":"2025-02-22T08:10:37","modified_gmt":"2025-02-22T08:10:37","slug":"ceo-of-broadband-isp-community-fibre-apologises-after-second-outage","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html","title":{"rendered":"CEO of Broadband ISP Community Fibre Apologises After Second Outage"},"content":{"rendered":"<p>Hopefully bad things don&#8217;t come in threes. Graeme Oxby, the CEO of London focused full fibre broadband ISP <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/communityfibre\" rel=\"nofollow\" target=\"_blank\">CommunityFibre<\/a>, has apologised to customers after the operator suffered a second service outage yesterday, which much like the first one appears as if it could have been related to their <strong>Domain Name Servers<\/strong> (DNS). But this outage was much shorter.<!--more--><\/p>\n<p>In case anybody has forgotten, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/communityfibre\" rel=\"nofollow\" target=\"_blank\">CommunityFibre<\/a> was hit by a protracted outage on Monday (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/london-broadband-isp-community-fibre-back-online-after-outage.html\">here<\/a>), which lasted for several hours and impacted a sizeable portion of their customer base. But some savvy customers were able to work around it by using a third-party <strong>DNS<\/strong> provider (Quad9, Google Public DNS, OpenDNS, Cloudflare DNS etc.) to circumvent the ISPs own domain name system.<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> The operator&#8217;s <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a> network currently covers 1.32 million UK premises (mostly in Greater London) and they&#8217;re home to 310,000 customers (24th Oct 2024).<\/div>\n<p>The DNS service typically works by converting <strong>Internet Protocol<\/strong> (IP) addresses into a human-readable form and back again (e.g. <em>123.56.32.122<\/em> becomes \u2013 <em>examplezfakedomainlols.uk<\/em>). Services like this tend to be provided automatically by your broadband and mobile provider, usually operating seamlessly in the background.<\/p>\n<p>However, it\u2019s not uncommon for ISPs to very occasionally suffer from problems with their DNS servers, which may arise due to a fault or misconfiguration in the system. When this happens, your physical broadband connection may still be live, but many of your requests to online domains will fail (other issues can also cause this, so we&#8217;re not 100% certain it was DNS).<\/p>\n<p>Sadly, a similar outage struck <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/communityfibre\" rel=\"nofollow\" target=\"_blank\">CommunityFibre<\/a> yesterday at around 3:45pm, although unlike the first outage they were able to resolve it within the space of about 30 minutes. Once again, some customers reported that they could work around it by changing DNS provider, but a few others found this didn&#8217;t work and opted to use a <strong>Virtual Private Network<\/strong> (VPN) instead. The situation prompted the provider&#8217;s CEO, Graeme Oxby, to issue a personal apology to his customers.<\/p>\n<blockquote class=\"bq1\"><p><strong>Graeme Oxby said:<\/strong><\/p>\n<p>&#8220;Unfortunately, I am having to apologise again as we had a network outage for 30 minutes this afternoon. Most customers should have had service restored immediately and we will keep working to get everyone restored.<\/p>\n<p>If you\u2019re still experiencing any issues getting online, please switch the power off to the fibre box for 2 minutes and turn it back on. Then, switch off the power to the router for 2 minutes and turn it back on. Your connection may take 1 to 3 minutes to re-establish.<\/p>\n<p>Please do not attempt any other troubleshooting steps like adjusting any settings or taking out any cables as this may prevent service restoring automatically.<\/p>\n<p>Thank you so much and sorry for any inconvenience.&#8221;<\/p><\/blockquote>\n<p>We have to give credit to the provider, and it&#8217;s CEO, here for taking responsibility and responding in a much more personal way than we&#8217;re used to seeing from ISPs in this market. Most providers tend to just fob customers off with a vague notice and then offer no follow up after the event (although it would have been even better to get some explanation for the cause).<\/p>\n<p>However, brief outages like this are of course to be expected in the complexity of modern broadband networks, although in this case CommunityFibre appears as if it may have been dealing with a reoccurrence of the same or a similar \/ related issue to the one that struck on Monday. Hopefully there won&#8217;t be a third event anytime soon.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hopefully bad things don&#8217;t come in threes. Graeme Oxby, the CEO of London focused full fibre broadband ISP CommunityFibre, has apologised to customers after the operator suffered a second service outage yesterday, which much like the first one appears as if it could have been related to their Domain Name Servers (DNS). But this outage [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":37258,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[1491,56],"class_list":["post-40998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-community-fibre","tag-fttp"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114046529693407328","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CEO of Broadband ISP Community Fibre Apologises After Second Outage - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Hopefully bad things don&#039;t come in threes. Graeme Oxby, the CEO of London focused full fibre broadband ISP CommunityFibre, has apologised to customers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CEO of Broadband ISP Community Fibre Apologises After Second Outage - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Hopefully bad things don&#039;t come in threes. Graeme Oxby, the CEO of London focused full fibre broadband ISP CommunityFibre, has apologised to customers\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-22T08:10:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/CommunityFibre-Engineer-Holding-ONT-Close-up-2024.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"CEO of Broadband ISP Community Fibre Apologises After Second Outage\",\"datePublished\":\"2025-02-22T08:10:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html\"},\"wordCount\":585,\"commentCount\":21,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/nggallery_import\\\/CommunityFibre-Engineer-Holding-ONT-Close-up-2024.webp\",\"keywords\":[\"Community Fibre\",\"FTTP\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html\",\"name\":\"CEO of Broadband ISP Community Fibre Apologises After Second Outage - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/nggallery_import\\\/CommunityFibre-Engineer-Holding-ONT-Close-up-2024.webp\",\"datePublished\":\"2025-02-22T08:10:37+00:00\",\"description\":\"Hopefully bad things don't come in threes. Graeme Oxby, the CEO of London focused full fibre broadband ISP CommunityFibre, has apologised to customers\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/nggallery_import\\\/CommunityFibre-Engineer-Holding-ONT-Close-up-2024.webp\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/nggallery_import\\\/CommunityFibre-Engineer-Holding-ONT-Close-up-2024.webp\",\"width\":1000,\"height\":1000,\"caption\":\"CommunityFibre-Engineer-Holding-ONT-Close-up-2024\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/02\\\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CEO of Broadband ISP Community Fibre Apologises After Second Outage\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CEO of Broadband ISP Community Fibre Apologises After Second Outage - ISPreview UK","description":"Hopefully bad things don't come in threes. Graeme Oxby, the CEO of London focused full fibre broadband ISP CommunityFibre, has apologised to customers","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html","og_locale":"en_GB","og_type":"article","og_title":"CEO of Broadband ISP Community Fibre Apologises After Second Outage - ISPreview UK","og_description":"Hopefully bad things don't come in threes. Graeme Oxby, the CEO of London focused full fibre broadband ISP CommunityFibre, has apologised to customers","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2025-02-22T08:10:37+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/CommunityFibre-Engineer-Holding-ONT-Close-up-2024.webp","type":"image\/webp"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"CEO of Broadband ISP Community Fibre Apologises After Second Outage","datePublished":"2025-02-22T08:10:37+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html"},"wordCount":585,"commentCount":21,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/CommunityFibre-Engineer-Holding-ONT-Close-up-2024.webp","keywords":["Community Fibre","FTTP"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html","name":"CEO of Broadband ISP Community Fibre Apologises After Second Outage - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/CommunityFibre-Engineer-Holding-ONT-Close-up-2024.webp","datePublished":"2025-02-22T08:10:37+00:00","description":"Hopefully bad things don't come in threes. Graeme Oxby, the CEO of London focused full fibre broadband ISP CommunityFibre, has apologised to customers","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/CommunityFibre-Engineer-Holding-ONT-Close-up-2024.webp","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/CommunityFibre-Engineer-Holding-ONT-Close-up-2024.webp","width":1000,"height":1000,"caption":"CommunityFibre-Engineer-Holding-ONT-Close-up-2024"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/02\/ceo-of-broadband-isp-community-fibre-apologises-after-second-outage.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"CEO of Broadband ISP Community Fibre Apologises After Second Outage"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/40998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=40998"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/40998\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/37258"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=40998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=40998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=40998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}