{"id":41098,"date":"2025-03-03T09:16:57","date_gmt":"2025-03-03T09:16:57","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=41098"},"modified":"2025-03-03T09:16:57","modified_gmt":"2025-03-03T09:16:57","slug":"new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html","title":{"rendered":"New Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability"},"content":{"rendered":"

New research from Broadband Genie<\/a>, which surveyed 3,200 people across the UK, claims to have identified the best and worst cities, as well as internet providers, for broadband reliability. Overall, Gloucester was named as the best UK city for reliability (only 8% experienced outages last year), while Belfast (51%) was the worst.<\/p>\n

The somewhat anecdotal survey asked participants how many outages they’ve experienced in the last year, where they live and who their broadband provider is. Using this, a reliability score out of 100 was calculated. One possible caveat here is that the survey didn’t attempt to separate broadband from local connectivity problems, since consumers can sometimes wrongfully blame their ISP for problems that could be caused by factors outside the provider’s control (e.g. slow WiFi<\/a>, power cuts, local network congestion, local network\/router configuration problems, third-party device errors etc.).<\/p>\n

NOTE: <\/strong>ISPs with fewer than 10 customers represented in the survey were excluded, due to lack of proper representation.<\/div>\n

Suffice to say that opinion surveys like this don’t always tell the whole story and would probably need to be significantly larger to catch a strong enough sample size for each city, as well as each ISP, in order to deliver a truly useful result. Sadly, the survey doesn’t show us how big the sample sizes were for each ISP and city, but we wouldn’t be surprised if some locations and providers only had a fairly small pool of responses.<\/p>\n

In terms of the results for ISPs. Utility Warehouse (UW) came top, with some 93% of respondents saying they hadn’t experienced any outages or at least couldn’t remember having experienced one. However, at the other end of the scale, Cuckoo<\/a> sat at the bottom on a figure of 12%. But as we said before for cities, you’d really need a much bigger minimum sample size per provider to really do this kind of survey justice. Take with the usual pinch of salt.<\/p>\n

Top 29 Best and Worst Cities for Broadband Reliability<\/strong><\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Rank<\/strong><\/td>\nCity<\/strong><\/td>\nPeople with zero outages<\/strong><\/td>\nScore<\/strong><\/td>\n<\/tr>\n
1<\/td>\nGloucester<\/td>\n0.92<\/td>\n91.2<\/td>\n<\/tr>\n
2<\/td>\nWolverhampton<\/td>\n0.86<\/td>\n83.1<\/td>\n<\/tr>\n
3<\/td>\nWorcester<\/td>\n0.83<\/td>\n80.9<\/td>\n<\/tr>\n
4<\/td>\nOxford<\/td>\n0.84<\/td>\n80.6<\/td>\n<\/tr>\n
5<\/td>\nSheffield<\/td>\n0.83<\/td>\n79.2<\/td>\n<\/tr>\n
6<\/td>\nWrexham<\/td>\n0.82<\/td>\n79.1<\/td>\n<\/tr>\n
7<\/td>\nNorwich<\/td>\n0.81<\/td>\n76.4<\/td>\n<\/tr>\n
8<\/td>\nLeicester<\/td>\n0.79<\/td>\n73.8<\/td>\n<\/tr>\n
9<\/td>\nLeeds<\/td>\n0.79<\/td>\n73.6<\/td>\n<\/tr>\n
10<\/td>\nSouthampton<\/td>\n0.81<\/td>\n72.7<\/td>\n<\/tr>\n
11<\/td>\nCardiff<\/td>\n0.76<\/td>\n70.4<\/td>\n<\/tr>\n
12<\/td>\nYork<\/td>\n0.76<\/td>\n69.4<\/td>\n<\/tr>\n
13<\/td>\nNewcastle<\/td>\n0.76<\/td>\n68.5<\/td>\n<\/tr>\n
14<\/td>\nSwansea<\/td>\n0.74<\/td>\n66.5<\/td>\n<\/tr>\n
15<\/td>\nBirmingham<\/td>\n0.74<\/td>\n66.2<\/td>\n<\/tr>\n
16<\/td>\nLiverpool<\/td>\n0.72<\/td>\n65.6<\/td>\n<\/tr>\n
17<\/td>\nCambridge<\/td>\n0.76<\/td>\n64.5<\/td>\n<\/tr>\n
18<\/td>\nPlymouth<\/td>\n0.71<\/td>\n64<\/td>\n<\/tr>\n
19<\/td>\nBristol<\/td>\n0.73<\/td>\n62.7<\/td>\n<\/tr>\n
20<\/td>\nEdinburgh<\/td>\n0.71<\/td>\n59.6<\/td>\n<\/tr>\n
21<\/td>\nPortsmouth<\/td>\n0.74<\/td>\n59.5<\/td>\n<\/tr>\n
22<\/td>\nAberdeen<\/td>\n0.63<\/td>\n58.42<\/td>\n<\/tr>\n
23<\/td>\nManchester<\/td>\n0.63<\/td>\n52.43<\/td>\n<\/tr>\n
24<\/td>\nChelmsford<\/td>\n0.63<\/td>\n51.91<\/td>\n<\/tr>\n
25<\/td>\nCoventry<\/td>\n0.67<\/td>\n51.63<\/td>\n<\/tr>\n
26<\/td>\nBrighton and Hove<\/td>\n0.64<\/td>\n49.24<\/td>\n<\/tr>\n
27<\/td>\nGlasgow<\/td>\n0.64<\/td>\n44.11<\/td>\n<\/tr>\n
28<\/td>\nLondon<\/td>\n0.55<\/td>\n42.21<\/td>\n<\/tr>\n
29<\/td>\nBelfast<\/td>\n0.49<\/td>\n39.74<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Top 21 Best and Worst ISPs for Broadband Reliability<\/strong><\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Rank<\/strong><\/td>\nInternet Provider<\/strong><\/td>\nPeople with zero outages<\/strong><\/td>\n1+ outages<\/strong><\/td>\n4+ outages<\/strong><\/td>\n7+ outages<\/strong><\/td>\n10+ outages<\/strong><\/td>\nScore<\/strong><\/td>\n<\/tr>\n
1<\/td>\nUtility Warehouse<\/td>\n93%<\/td>\n7%<\/td>\n0%<\/td>\n0%<\/td>\n0%<\/td>\n92.14<\/td>\n<\/tr>\n
2<\/td>\nBT<\/a><\/td>\n81%<\/td>\n19%<\/td>\n5%<\/td>\n2%<\/td>\n1%<\/td>\n75.28<\/td>\n<\/tr>\n
3<\/td>\nTalkTalk<\/a><\/td>\n77%<\/td>\n23%<\/td>\n5%<\/td>\n2%<\/td>\n2%<\/td>\n69.47<\/td>\n<\/tr>\n
4<\/td>\nPlusnet<\/a><\/td>\n72%<\/td>\n28%<\/td>\n7%<\/td>\n1%<\/td>\n0%<\/td>\n65.26<\/td>\n<\/tr>\n
5<\/td>\nVirgin Media<\/a><\/td>\n70%<\/td>\n30%<\/td>\n7%<\/td>\n3%<\/td>\n2%<\/td>\n60.42<\/td>\n<\/tr>\n
6<\/td>\nSky Broadband<\/a><\/td>\n69%<\/td>\n31%<\/td>\n9%<\/td>\n3%<\/td>\n1%<\/td>\n59.61<\/td>\n<\/tr>\n
7<\/td>\nCommunityFibre<\/a><\/td>\n69%<\/td>\n31%<\/td>\n14%<\/td>\n8%<\/td>\n3%<\/td>\n52.22<\/td>\n<\/tr>\n
8<\/td>\nNOW TV<\/a> \/ Broadband<\/td>\n62%<\/td>\n38%<\/td>\n16%<\/td>\n0%<\/td>\n0%<\/td>\n51.75<\/td>\n<\/tr>\n
9<\/td>\nHyperoptic<\/a><\/td>\n65%<\/td>\n35%<\/td>\n17%<\/td>\n4%<\/td>\n0%<\/td>\n51.74<\/td>\n<\/tr>\n
10<\/td>\nVodafone<\/a><\/td>\n63%<\/td>\n37%<\/td>\n12%<\/td>\n3%<\/td>\n1%<\/td>\n50.96<\/td>\n<\/tr>\n
11<\/td>\nEE<\/a><\/td>\n60%<\/td>\n40%<\/td>\n13%<\/td>\n2%<\/td>\n0%<\/td>\n49.12<\/td>\n<\/tr>\n
12<\/td>\nYoufibre<\/a><\/td>\n60%<\/td>\n40%<\/td>\n23%<\/td>\n3%<\/td>\n0%<\/td>\n44.33<\/td>\n<\/tr>\n
13<\/td>\nZen Internet<\/a><\/td>\n53%<\/td>\n47%<\/td>\n20%<\/td>\n2%<\/td>\n0%<\/td>\n39.11<\/td>\n<\/tr>\n
14<\/td>\nKCOM<\/a><\/td>\n46%<\/td>\n54%<\/td>\n15%<\/td>\n3%<\/td>\n0%<\/td>\n32.82<\/td>\n<\/tr>\n
15<\/td>\nOrigin Broadband<\/a><\/td>\n53%<\/td>\n47%<\/td>\n29%<\/td>\n5%<\/td>\n0%<\/td>\n32.63<\/td>\n<\/tr>\n
16<\/td>\nTrooli<\/a><\/td>\n47%<\/td>\n53%<\/td>\n24%<\/td>\n12%<\/td>\n0%<\/td>\n24.12<\/td>\n<\/tr>\n
17<\/td>\nThree UK<\/a> Broadband<\/td>\n40%<\/td>\n60%<\/td>\n25%<\/td>\n4%<\/td>\n0%<\/td>\n21.27<\/td>\n<\/tr>\n
18<\/td>\nDirect Save Telecom<\/a><\/td>\n32%<\/td>\n68%<\/td>\n21%<\/td>\n0%<\/td>\n0%<\/td>\n16.32<\/td>\n<\/tr>\n
19<\/td>\nGigaclear<\/a><\/td>\n30%<\/td>\n70%<\/td>\n30%<\/td>\n5%<\/td>\n0%<\/td>\n7.5<\/td>\n<\/tr>\n
20<\/td>\nBeFibre<\/a><\/td>\n20%<\/td>\n80%<\/td>\n30%<\/td>\n3%<\/td>\n0%<\/td>\n-2.33<\/td>\n<\/tr>\n
21<\/td>\nCuckoo<\/a><\/td>\n12%<\/td>\n88%<\/td>\n47%<\/td>\n12%<\/td>\n0%<\/td>\n-24.12<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

New research from Broadband Genie, which surveyed 3,200 people across the UK, claims to have identified the best and worst cities, as well as internet providers, for broadband reliability. Overall, Gloucester was named as the best UK city for reliability (only 8% experienced outages last year), while Belfast (51%) was the worst.<\/p>\n","protected":false},"author":1,"featured_media":37372,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[34],"class_list":["post-41098","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-statistics"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114097751226273691","error":""},"yoast_head":"\nNew Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability - ISPreview UK<\/title>\n<meta name=\"description\" content=\"New research from Broadband Genie, which surveyed 3,200 people across the UK, claims to have identified the best and worst cities, as well as internet\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"New research from Broadband Genie, which surveyed 3,200 people across the UK, claims to have identified the best and worst cities, as well as internet\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-03T09:16:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"New Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability\",\"datePublished\":\"2025-03-03T09:16:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html\"},\"wordCount\":437,\"commentCount\":10,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/nggallery_import\\\/Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224.webp\",\"keywords\":[\"Statistics\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html\",\"name\":\"New Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/nggallery_import\\\/Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224.webp\",\"datePublished\":\"2025-03-03T09:16:57+00:00\",\"description\":\"New research from Broadband Genie, which surveyed 3,200 people across the UK, claims to have identified the best and worst cities, as well as internet\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/nggallery_import\\\/Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224.webp\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/nggallery_import\\\/Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224.webp\",\"width\":1000,\"height\":1000,\"caption\":\"Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/03\\\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"New Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"New Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability - ISPreview UK","description":"New research from Broadband Genie, which surveyed 3,200 people across the UK, claims to have identified the best and worst cities, as well as internet","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html","og_locale":"en_GB","og_type":"article","og_title":"New Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability - ISPreview UK","og_description":"New research from Broadband Genie, which surveyed 3,200 people across the UK, claims to have identified the best and worst cities, as well as internet","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2025-03-03T09:16:57+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224.webp","type":"image\/webp"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"New Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability","datePublished":"2025-03-03T09:16:57+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html"},"wordCount":437,"commentCount":10,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224.webp","keywords":["Statistics"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html","name":"New Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224.webp","datePublished":"2025-03-03T09:16:57+00:00","description":"New research from Broadband Genie, which surveyed 3,200 people across the UK, claims to have identified the best and worst cities, as well as internet","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224.webp","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2024\/02\/nggallery_import\/Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224.webp","width":1000,"height":1000,"caption":"Future-city-fibre-optic-broadband-connectivity-CoPilot-AI-Image-on-280224"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/new-survey-reveals-best-and-worst-uk-cities-and-isps-for-broadband-reliability.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"New Survey Reveals Best and Worst UK Cities and ISPs for Broadband Reliability"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/41098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=41098"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/41098\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/37372"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=41098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=41098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=41098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}