{"id":41106,"date":"2025-03-04T10:09:52","date_gmt":"2025-03-04T10:09:52","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=41106"},"modified":"2025-03-04T10:09:52","modified_gmt":"2025-03-04T10:09:52","slug":"bt-warns-one-in-five-small-uk-firms-still-on-analogue-lines","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/bt-warns-one-in-five-small-uk-firms-still-on-analogue-lines.html","title":{"rendered":"BT Warns One in Five Small UK Firms Still on &#8220;Analogue&#8221; Lines"},"content":{"rendered":"<p>Telecoms giant <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> migrated 300,000 UK business customers away from legacy phone lines and on to digital broadband and phone solutions in 2024. But the provider claims that 22% of small businesses still see themselves as &#8220;<em>analogue<\/em>&#8220;, relying on tools like traditional landlines, paper contracts and fax machines, which must change before the old service is switched-off.<!--more--><\/p>\n<p>In case anybody has forgotten, the big switch-off was recently delayed to <strong>31st January 2027<\/strong> in order to give broadband ISPs, phone providers, telecare providers, councils and consumers more time to adapt (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/05\/openreach-update-as-analogue-uk-phone-switch-off-delayed-to-2027.html\">details<\/a>). But the main focus of this delay was the 1.8 million people who use vital home telecare systems in the UK (e.g. elderly, disabled, and vulnerable people), which often aren\u2019t compatible with the replacement VoIP \/ IP-based digital phone services (i.e. for everybody else the deadline is still technically Dec 2025).<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/openreach\" target=\"_blank\">Openreach<\/a> are withdrawing their old Wholesale Line Rental (WLR) products as part of this change, while <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> are retiring their related Public Switched Telephone Network (PSTN).<\/div>\n<p>However, it&#8217;s not only consumers that will be impacted by this, with businesses also needing to make the switch. A national survey of small businesses, which was commission by <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> and conducted via Censuswide with over 1,500 senior decision-makers, claims to have found that 22% still define themselves as \u201c<em>analogue<\/em>\u201d, primarily using traditional processes such as physical filing systems, paper contracts, and older technology such as fax machines. By contrast, 80% that have invested in new technology say it has given them a competitive advantage, with 79% saying it had helped them to find new customers.<\/p>\n<p>The UK is estimated to be home to 5.5 million small and medium-sized enterprises (SME), thus there are still likely to be quite a few organisations that are behind in their preparations for the change. BT warns that businesses failing to migrate sooner than the cut-off date will also be at risk of &#8220;<em>increased outages<\/em>&#8221; as the ageing network becomes more fragile. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>\u2019s recent Connected Nations report highlights that the number of incidents on the legacy PSTN increased by 45% in 2024.<\/p>\n<blockquote class=\"bq1\"><p><strong>Kerry Small, Chief Operating Officer for Business at BT, said:<\/strong><\/p>\n<p>&#8220;The UK\u2019s analogue copper telephone network has a proud history, but it\u2019s no longer up to the task for businesses. It\u2019s simply too risky to build the economy on a shaky foundation, and we\u2019re calling on all businesses to move before the end of 2025 \u2013 well ahead of the switch-off.<\/p>\n<p>Analogue companies making the move now can benefit from rock-solid digital connectivity to help keep them in business for years to come. We\u2019re supporting customers small and large through the move, so no business is left behind. Whether you\u2019re a tech start-up or a family firm passed down through generations, when it comes to going digital \u2013 BT\u2019s got your back.\u201d<\/p><\/blockquote>\n<p>Any technology still relying on the PSTN will stop working when the network is retired.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Telecoms giant BT migrated 300,000 UK business customers away from legacy phone lines and on to digital broadband and phone solutions in 2024. But the provider claims that 22% of small businesses still see themselves as &#8220;analogue&#8220;, relying on tools like traditional landlines, paper contracts and fax machines, which must change before the old service [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":25857,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,472,69,81],"class_list":["post-41106","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-business","tag-bt-openreach","tag-voip"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114103621968539486","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BT Warns One in Five Small UK Firms Still on &quot;Analogue&quot; Lines - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Telecoms giant BT migrated 300,000 UK business customers away from legacy phone lines and on to digital broadband and phone solutions in 2024. 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