{"id":41185,"date":"2025-03-14T15:58:56","date_gmt":"2025-03-14T15:58:56","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=41185"},"modified":"2025-03-14T16:02:09","modified_gmt":"2025-03-14T16:02:09","slug":"totsco-to-begin-testing-of-uk-business-broadband-isp-switching-in-june-2025","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/totsco-to-begin-testing-of-uk-business-broadband-isp-switching-in-june-2025.html","title":{"rendered":"TOTSCo to Begin Testing of UK Business Broadband ISP Switching in June 2025"},"content":{"rendered":"

The One Touch Switching Company<\/a> (TOTSCo), which is the industry-led company that is helping to implement Ofcom<\/a>’s solution (One Touch Switching<\/strong><\/a>) for easier and quicker UK consumer switching between broadband and phone providers, has revealed that they’ll start testing a switching solution for businesses by the “end of June<\/em>” 2025.<\/p>\n

Just to recap. The current consumer focused OTS system is a Gaining Provider Led<\/strong> (GPL) process, where the customer contacts their new (\u201cgaining<\/em>\u201c) ISP to start and manage the process on their behalf. But the new process is, technically, only a requirement for residential customers.<\/p>\n

NOTE:<\/strong> Business connections often come attached to longer contract terms, different types of connectivity, service level agreements (SLA), and may not always enjoy the same protections as residential services. Some of these differences can make it harder to change providers.<\/div>\n

The UK telecoms regulator, Ofcom<\/a>, has previously stated that this is because \u201cbusiness and residential customers can sometimes have different needs when switching and that there is diversity among business which means it may not be appropriate to specify certain rules that would apply to all business customers in the same way as to residential customers<\/em>.\u201d<\/p>\n

However, business ISPs are still required by the regulator to follow most of the same OTS rules (i.e. Ofcom<\/a> simply have not specified what the process should be for such ISPs) and so, in practice, TOTSCo recognises that many business ISPs may see a benefit in using their platform in order to deliver a switching solution. But to be clear, there is no requirement for any ISP or Managed Access Provider (MAP) to use TOTSCo\u2019s business switching solution (once it exists) and business switching is considered a competitive market.<\/p>\n

Nevertheless, TOTSCo has spent the past few months consulting their members on the development of a switching solution for businesses alongside the separate Gaining Provider Led Business<\/strong> (GPLB) Switching Industry Process (here<\/a>). The good news is that they’re now moving forward with this and expect to be ready to launch it into a testing phase by the end of June 2025.<\/p>\n

Paul Bradbury, CEO of TOTSCo, said:<\/strong><\/p>\n

“Finally, on the subject of business switching and following your feedback, last week we issued the updated User and Managed Access Provider Agreements. We have now started development of our Gaining Provider Led Business (GPLB) Switching solution, which will be based on our existing OTS Hub and supporting services.<\/p>\n

The solution is set to be technically ready for users to begin testing by the end of June, subject to overall industry readiness. I look forward to sharing full details with you soon and discussing this further at our next Stakeholder Forum on 26 March.”<\/p><\/blockquote>\n

The same update also revealed that, since the launch of TOTSCo’s OTS solution for consumers last September 2024, a total of 673,000 switches have now successfully completed. TOTSCo added that, this week, they’ve also seen record-breaking volumes, with 10,000 switch orders placed on each of two consecutive days. A total of 317 brands (e.g. broadband ISPs), alongside 16 Managed Access Providers (MAPs), are now at the go-live phase on the switching platform. But it’s also true to say that some smaller internet providers are still lagging in their adoption and thus making switching difficult for their existing customers.<\/p>\n","protected":false},"excerpt":{"rendered":"

The One Touch Switching Company (TOTSCo), which is the industry-led company that is helping to implement Ofcom’s solution (One Touch Switching) for easier and quicker UK consumer switching between broadband and phone providers, has revealed that they’ll start testing a switching solution for businesses by the “end of June” 2025.<\/p>\n","protected":false},"author":1,"featured_media":25443,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[472,36],"class_list":["post-41185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-business","tag-ofcom-regulation"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114161617701606165","error":""},"yoast_head":"\nTOTSCo to Begin Testing of UK Business Broadband ISP Switching in June 2025 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The One Touch Switching Company (TOTSCo), which is the industry-led company that is helping to implement Ofcom's solution (One Touch Switching) for easier\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/03\/totsco-to-begin-testing-of-uk-business-broadband-isp-switching-in-june-2025.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TOTSCo to Begin Testing of UK Business Broadband ISP Switching in June 2025 - 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