{"id":41431,"date":"2025-04-09T00:01:22","date_gmt":"2025-04-08T23:01:22","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=41431"},"modified":"2025-04-09T09:15:32","modified_gmt":"2025-04-09T08:15:32","slug":"virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/04\/virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs.html","title":{"rendered":"Virgin Media UK Offer Free Broadband Router Upgrade from Oldest Hubs"},"content":{"rendered":"

Customers of broadband ISP Virgin Media<\/a> (O2<\/a>), specifically those still using some of the provider’s oldest routers (i.e. Hub 2 AC, Hub 2 and Hub 1), have recently become the latest group to receive a letter inviting them to upgrade to the HUB 4.0 (ARRIS TG3492LG-VMB) “at not extra<\/em>” cost. This is because the old hardware no longer receives security updates.<\/p>\n

The provider has long been running various Hub upgrade programmes, often for different reasons, and this is just a continuation of that approach. In this case, the latest upgrade effort reflects a combination of changes that were introduced under both the recent Product Security and Telecommunications Infrastructure Act<\/strong><\/a> (PSTI) and the Telecoms (Security) Act<\/strong><\/a> (TSA).<\/p>\n

The PSTI requires, among other things, that manufacturers and retailers must be \u201copen with consumers on the minimum time they can expect to receive important security updates<\/em>\u201d for their smart \/ connected devices. Virgin Media<\/a> setup a page for this last year (here<\/a>), although it only goes up to their Hub 3 and made no mention of the few remaining users on much older kit.<\/p>\n

The TSA similarly sets out complementary expectations for how telecoms providers should monitor and reduce the risks of security compromises relating to older devices (e.g. routers), such as those that no longer receive security updates. Some of this came into force at the end of March 2025<\/strong> and many ISPs have already responded by running upgrade programmes for customers still using unsupported kit (example<\/a>).<\/p>\n

All of the above helps to give context for why some Virgin Media<\/a> customers, often those who haven’t previously been contacted, are now receiving the following letter. Since you really don’t want to be stuck using a device that is no longer receiving patches or support for the latest security vulnerabilities. <\/p>\n

Virgin Media Customer Letter to Users of Ancient Hubs<\/strong><\/span><\/p>\n

\"Virgin-Media-UK-Hub-Upgrade-Letter\"<\/p>\n

The upgrade also brings other benefits than those mentioned above, since the Hub 4 was also the first of Virgin Media’s broadband routers to support the DOCSIS<\/a> 3.1 standard on their older Hybrid Fibre Coax (HFC) network. The router thus makes more efficient use of Virgin’s HFC network and can deliver faster broadband speeds (e.g. 1Gbps).<\/p>\n

One catch with all this is that, since the latest upgrade phase began, we have seen the odd user complain about being charged a \u00a335 installation fee plus \u00a35 delivery charge for the “free<\/em>” Hub replacement (example<\/a>). This is obviously a mistake and Virgin Media’s support department will rectify that if it occurs. Just keep an eye on your next bill post-upgrade.<\/p>\n

Finally, we should mention that upgrade programmes like this tend to run in phases, which helps to manage demand. So if you haven’t had an upgrade letter and are using one of the older Hubs, then you will do in the future (or try contacting Virgin Media directly instead). Virgin Media will often also reissue such letters to those who don’t respond the first time, although we can’t speak as to the time intervals involved.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of broadband ISP Virgin Media (O2), specifically those still using some of the provider’s oldest routers (i.e. Hub 2 AC, Hub 2 and Hub 1), have recently become the latest group to receive a letter inviting them to upgrade to the HUB 4.0 (ARRIS TG3492LG-VMB) “at not extra” cost. This is because the old […]<\/p>\n","protected":false},"author":1,"featured_media":20873,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[479,475],"class_list":["post-41431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-security","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114304836784616076","error":""},"yoast_head":"\nVirgin Media UK Offer Free Broadband Router Upgrade from Oldest Hubs - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of broadband ISP Virgin Media (O2), specifically those still using some of the provider's oldest routers (i.e. Hub 2 AC, Hub 2 and Hub 1), have\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/04\/virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media UK Offer Free Broadband Router Upgrade from Oldest Hubs - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Customers of broadband ISP Virgin Media (O2), specifically those still using some of the provider's oldest routers (i.e. Hub 2 AC, Hub 2 and Hub 1), have\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/04\/virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-08T23:01:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-09T08:15:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/virgin_media_hub4_official.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1001\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/04\\\/virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/04\\\/virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Virgin Media UK Offer Free Broadband Router Upgrade from Oldest Hubs\",\"datePublished\":\"2025-04-08T23:01:22+00:00\",\"dateModified\":\"2025-04-09T08:15:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/04\\\/virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs.html\"},\"wordCount\":512,\"commentCount\":21,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/04\\\/virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/virgin_media_hub4_official.jpg\",\"keywords\":[\"Security\",\"Virgin Media\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/04\\\/virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/04\\\/virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/04\\\/virgin-media-uk-offer-free-broadband-router-upgrade-from-oldest-hubs.html\",\"name\":\"Virgin Media UK Offer Free Broadband Router Upgrade from Oldest Hubs - 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