{"id":41575,"date":"2025-04-25T17:17:27","date_gmt":"2025-04-25T16:17:27","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=41575"},"modified":"2025-04-25T17:17:27","modified_gmt":"2025-04-25T16:17:27","slug":"totsco-target-launch-of-uk-biz-broadband-isp-switching-for-early-2026","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/04\/totsco-target-launch-of-uk-biz-broadband-isp-switching-for-early-2026.html","title":{"rendered":"TOTSCo Target Launch of UK Biz Broadband ISP Switching for Early 2026"},"content":{"rendered":"

The One Touch Switching Company<\/a> (TOTSCo), which is the industry-led company responsible for helping to implement Ofcom<\/a>’s solution (One Touch Switching<\/strong><\/a>) for easier and quicker UK consumer switching between broadband and phone providers, has this afternoon revealed that they’re aiming to go live with a switching solution for businesses in “early 2026<\/em>“.<\/p>\n

Just to recap. The current consumer focused OTS system is a Gaining Provider Led<\/strong> (GPL) process, where the customer contacts their new (\u201cgaining<\/em>\u201c) ISP to start and manage the process on their behalf. But the new process is, technically, only a requirement for residential customers.<\/p>\n

NOTE:<\/strong> Business connections often come attached to longer contract terms, different types of connectivity, service level agreements (SLA), and may not always enjoy the same protections as residential services. Some of these differences can make it harder to change providers.<\/div>\n

The UK telecoms regulator, Ofcom<\/a>, has previously stated that this is because \u201cbusiness and residential customers can sometimes have different needs when switching and that there is diversity among business which means it may not be appropriate to specify certain rules that would apply to all business customers in the same way as to residential customers<\/em>.\u201d<\/p>\n

However, business providers are still required to follow most of the same OTS rules (i.e. Ofcom<\/a> simply have not specified what the process should be for such ISPs) and so, in practice, TOTSCo recognises that many business ISPs may see a benefit in using their platform to deliver a switching solution. But to be clear, there is no requirement for any ISP or Managed Access Provider (MAP) to use TOTSCo\u2019s own business switching solution (once it exists) and business switching is considered a competitive market.<\/p>\n

Nevertheless, TOTSCo has spent a good few months developing a switching solution for businesses, which is occurring alongside the separate Gaining Provider Led Business<\/strong> (GPLB) Switching Industry Process (here<\/a>). The latest official blog post from TOTSCo’s CEO has provided a useful update on this and the planned timetable.<\/p>\n

Paul Bradbury, CEO of TOTSCo, said:<\/strong><\/p>\n

We\u2019re aiming to publish the price list for the TOTSCo Business Switching Solution in early May, with connection testing available from the end of May. We\u2019ll be sharing details soon on how you can sign up to take part.<\/p>\n

Our planning is currently focused on a go-live in early 2026<\/strong>, and we\u2019re working closely with industry to make sure the solution is robust, practical, and ready to scale.<\/p>\n

Resources to Support Your Planning<\/strong>
\nFor those starting to prepare:<\/p>\n