{"id":41671,"date":"2025-05-06T14:46:54","date_gmt":"2025-05-06T13:46:54","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=41671"},"modified":"2025-05-06T15:45:28","modified_gmt":"2025-05-06T14:45:28","slug":"uk-isp-talktalk-shrinks-to-3-2-million-broadband-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/05\/uk-isp-talktalk-shrinks-to-3-2-million-broadband-customers.html","title":{"rendered":"TalkTalk Group Shrinks to 3.2 Million UK Broadband ISP Customers"},"content":{"rendered":"

A new preview of the TalkTalk<\/a> group’s next set of annual accounts has reportedly revealed that the UK internet provider is continuing to haemorrhage broadband customers. The latest figure puts them at around 3.2 million customers as of February 2025 (down from 3.6m last year).<\/p>\n

The Salford-based group has had a rough few years and only recently secured a refinancing package worth around \u00a3400m<\/strong> (here<\/a> and here<\/a>), which saved it from the immediate risk of a default on its debts. But this does tend to make staying competitive and attractive with the rest of the market more of a challenge, since such things tend to require more investment (hard to do when cutting back still seems to be the order of the day).<\/p>\n

At the same time, TalkTalk<\/a>, much like many other established players, has been facing pressure from a new generation of competitively priced alternative networks. According to a new report in the FT<\/a> (paywall), the group reported earnings before interest, taxes, depreciation and amortisation (EBITDA) of \u00a3128m (down from \u00a3157m last year) and revenues fell 7% to \u00a31.4bn (these are expected come in at c. \u00a31.25bn to \u00a31.35bn in the coming year).<\/p>\n

James Smith, Group CEO, told ISPreview:<\/strong><\/p>\n

\u201cIn the last year broadband bases were lower on disciplined capital allocation, we saw steady growth in our Ethernet business, and significant actions on cost delivered improved cash generation.<\/p>\n

For the current year, we remain focused on strengthening cashflows: delivering an accelerated transition to fibre-only network in our PXC business, and a focus on retention, simplification and a new product offering in TalkTalk<\/a> consumer.\u201d<\/p><\/blockquote>\n

However, despite the challenges, the embattled internet service provider is said to be planning a consumer-focused product refresh. But it’s currently unclear when this will be introduced or what it might deliver to help revitalise the brand.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new preview of the TalkTalk group’s next set of annual accounts has reportedly revealed that the UK internet provider is continuing to haemorrhage broadband customers. The latest figure puts them at around 3.2 million customers as of February 2025 (down from 3.6m last year).<\/p>\n","protected":false},"author":1,"featured_media":30826,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[74],"class_list":["post-41671","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-talktalk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114461200645488885","error":""},"yoast_head":"\nTalkTalk Group Shrinks to 3.2 Million UK Broadband ISP Customers - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new preview of the TalkTalk group's next set of annual accounts has reportedly revealed that the UK internet provider is continuing to haemorrhage\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/05\/uk-isp-talktalk-shrinks-to-3-2-million-broadband-customers.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TalkTalk Group Shrinks to 3.2 Million UK Broadband ISP Customers - 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