{"id":4169,"date":"2013-09-24T14:03:54","date_gmt":"2013-09-24T13:03:54","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=4169"},"modified":"2013-09-24T14:03:54","modified_gmt":"2013-09-24T13:03:54","slug":"isp-plusnet-named-overall-winner-uk-customer-satisfaction-awards-2013","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/09\/isp-plusnet-named-overall-winner-uk-customer-satisfaction-awards-2013.html","title":{"rendered":"ISP Plusnet Named Overall Winner in UK Customer Satisfaction Awards 2013"},"content":{"rendered":"

Internet provider PlusNet<\/a> has been named the overall winner for Broadband Choices<\/a> annual Customer Satisfaction Awards 2013, which claims to have quizzed over 2,500 subscribers of the main ISPs in the United Kingdom to help reach its conclusion. But there were other winners too.<\/p>\n

<\/p>\n

As usual the results should perhaps be taken with a pinch of salt due to the fact that the survey only appears to have included the six largest providers, which is most likely due to a lack of feedback from users of the smaller and usually more reputable ISPs (it’s unclear whether or not smaller ISPs were offered as an option for voting).<\/p>\n

Customer Satisfaction Awards 2013 \u2013 Winners<\/strong><\/span><\/p>\n

Overall Winner (Broadband) \u2013 PlusNet<\/a><\/p>\n

Customer Service \u2013 PlusNet<\/p>\n

Online Security Features \u2013 PlusNet<\/p>\n

Quality and Reliability \u2013 PlusNet<\/p>\n

Speed of Activation \u2013 PlusNet<\/p>\n

Value for Money \u2013 PlusNet<\/p>\n

Home Phone – PlusNet<\/p>\n

Quality of Router \u2013 BT<\/a><\/p>\n

Wi-Fi Hotspots – BT<\/a><\/p>\n

TV – BT<\/p>\n

Speed of Activation (TV) – BT<\/p>\n

Value for Money (TV) – BT<\/p>\n

Additional Customer Benefits \u2013 Sky Broadband<\/a><\/p>\n

Range of Channels (TV) \u2013 Sky Broadband<\/a><\/p>\n

Set-Top-Box (TV) – Sky Broadband<\/p>\n

Broadband Speed \u2013 Virgin Media<\/a><\/p>\n

Customer Service (TV) – Virgin Media<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Internet provider PlusNet has been named the overall winner for Broadband Choices annual Customer Satisfaction Awards 2013, which claims to have quizzed over 2,500 subscribers of the main ISPs in the United Kingdom to help reach its conclusion. 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