{"id":42100,"date":"2025-06-18T00:01:26","date_gmt":"2025-06-17T23:01:26","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42100"},"modified":"2025-06-18T07:24:10","modified_gmt":"2025-06-18T06:24:10","slug":"plusnet-named-best-uk-isp-in-2025-broadband-genie-awards","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/06\/plusnet-named-best-uk-isp-in-2025-broadband-genie-awards.html","title":{"rendered":"Plusnet Named Best UK ISP in 2025 Broadband Genie Awards"},"content":{"rendered":"

The annual Broadband Genie 2025 Awards survey has this morning named UK ISP Plusnet<\/a> as the \u201cBest Broadband Provider<\/em>\u201d of the year, while a variety of other internet service providers also scooped various other awards across several different categories.<\/p>\n

The results<\/a> are partly based off a OnePoll survey of 3,997 broadband bill payers (conducted between 4th July 2024 and 15th November 2024), as well as an analysis of 291,467 broadband speed tests that were run over a 12-month period. The Best Social Tariff award was separately chosen by a team of Broadband Genie\u2019s judges.<\/p>\n

However, it’s worth noting that ISPs could only qualify for these awards if they met certain criteria, including having 50%+ nationwide coverage across the UK (this excludes a lot of alternative networks), being listed on price comparison websites and with a minimum of 20+ customers being interviewed.<\/p>\n

Speaking of which, we also noted that the “Best Altnet<\/em>” award has been removed from this year’s listing and there’s no longer a general “Fastest Provider<\/em>” award, only “Fastest Widely Available Provider<\/em>” and “Fastest Wireless Provider<\/em>“.<\/p>\n

Winners of the Broadband Genie 2025 Awards<\/strong><\/span><\/p>\n

Best Provider<\/strong><\/p>\n

Winner: Plusnet<\/a> (79% of users rated them the best)<\/p>\n

Vodafone<\/a> 78%
\nZen Internet<\/a> 77%
\nSky Broadband<\/a> 77%
\nBT<\/a> 75%
\nVirgin Media<\/a> 75%
\nTalkTalk<\/a> 73%
\nDirect Save Telecom<\/a> 71%
\nThree Broadband (Three UK<\/a>) 71%
\nNOW Broadband (NOW TV<\/a>) 70%<\/p>\n

Fastest Widely Available Provider<\/strong><\/p>\n

Winner: Virgin Media<\/a> 188Mbps (average download)<\/p>\n

iDNet<\/a> 177Mbps
\nZen Internet<\/a> 112Mbps
\nCuckoo<\/a> 99Mbps
\nVodafone<\/a> 95Mbps
\nAndrew & Arnold 72Mb
\nBT<\/a> 71Mb
\nSky Broadband<\/a> 60Mb
\nThree 55Mbps
\nEE<\/a> 51Mbps
\nPlusnet 50Mbps
\nuno<\/a> Communications 45Mbps
\nTalkTalk<\/a> 35Mbps
\nOnestream<\/a> 32Mbps
\nO2<\/a> 31Mbps
\nNOW 30Mbps
\nEE<\/a> Mobile<\/a> 30Mbps
\nVodafone Mobile Broadband 29Mbps
\nSSE 23Mbps<\/p>\n

Fastest Wireless Provider<\/strong><\/p>\n

Three UK<\/a><\/p>\n

Best Value for Money<\/strong><\/p>\n

Vodafone<\/p>\n

Best provider for Speed Satisfaction<\/strong><\/p>\n

Virgin Media<\/p>\n

Most Reliable Provider<\/strong><\/p>\n

Plusnet<\/p>\n

Best Customer Service<\/strong><\/p>\n

NOW Broadband<\/p>\n

Best Social Tariff<\/strong><\/p>\n

Vodafone<\/p>\n

Best Provider for Home Working<\/strong><\/p>\n

Virgin Media<\/p>\n

Best Provider for Online Gaming<\/strong><\/p>\n

Virgin Media<\/p>\n

Best Provider for Streaming<\/strong><\/p>\n

Virgin Media<\/p>\n

Most User Friendly<\/strong><\/p>\n

Plusnet<\/p><\/blockquote>\n

The survey also revealed some areas where improvements need to be made. For example, customers were overall least satisfied with their provider’s customer service. The category has the lowest scores of any, with Direct Save Telecom<\/a> (58%) and – surprisingly – Zen Internet (64%) being significantly below the average in this area. This is unusual, as Zen usually ranks above the biggest ISPs in a lot of other consumer surveys.<\/p>\n

Bill payers also felt they should be getting better value for money; with this category having the second-lowest average score. Virgin Media (64%), BT (64%), TalkTalk (67%) and Sky Broadband (68%), which together form the majority of the broadband market, were well off the pace of the front-runners.<\/p>\n

Table: How do broadband provider compare for customer service and value for money?<\/strong><\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Provider<\/strong><\/td>\nValue for money<\/strong><\/td>\nCustomer service<\/strong><\/td>\n<\/tr>\n
BT<\/td>\n64%<\/td>\n72%<\/td>\n<\/tr>\n
Direct Save<\/td>\n72%<\/td>\n58%<\/td>\n<\/tr>\n
NOW Broadband<\/td>\n71%<\/td>\n73%<\/td>\n<\/tr>\n
Plusnet<\/td>\n73%<\/td>\n69%<\/td>\n<\/tr>\n
Sky<\/td>\n68%<\/td>\n72%<\/td>\n<\/tr>\n
TalkTalk<\/td>\n67%<\/td>\n73%<\/td>\n<\/tr>\n
Three Broadband<\/td>\n70%<\/td>\n69%<\/td>\n<\/tr>\n
Virgin Media<\/td>\n64%<\/td>\n72%<\/td>\n<\/tr>\n
Vodafone<\/td>\n75%<\/td>\n73%<\/td>\n<\/tr>\n
Zen Internet<\/td>\n73%<\/td>\n64%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

The annual Broadband Genie 2025 Awards survey has this morning named UK ISP Plusnet as the \u201cBest Broadband Provider\u201d of the year, while a variety of other internet service providers also scooped various other awards across several different categories.<\/p>\n","protected":false},"author":1,"featured_media":37595,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,84,63,475,96],"class_list":["post-42100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-plusnet","tag-three-uk","tag-virgin-media","tag-vodafone"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114701198321576067","error":""},"yoast_head":"\nPlusnet Named Best UK ISP in 2025 Broadband Genie Awards - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The annual Broadband Genie 2025 Awards survey has this morning named UK ISP Plusnet as the \u201cBest Broadband Provider\u201d of the year, while a variety of other\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/06\/plusnet-named-best-uk-isp-in-2025-broadband-genie-awards.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plusnet Named Best UK ISP in 2025 Broadband Genie Awards - 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