{"id":42121,"date":"2025-06-18T11:44:38","date_gmt":"2025-06-18T10:44:38","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42121"},"modified":"2025-06-18T12:36:03","modified_gmt":"2025-06-18T11:36:03","slug":"mobile-operator-three-uk-suffering-silent-voicemail-problem","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/06\/mobile-operator-three-uk-suffering-silent-voicemail-problem.html","title":{"rendered":"Mobile Operator Three UK Suffering Silent Voicemail Problem UPDATE2"},"content":{"rendered":"<p>Some customers of <a class=\"shortlink shortlink-80\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" target=\"_blank\" rel=\"nofollow\" title=\"three uk\">Three UK<\/a>&#8217;s mobile network have, over the past hour, begun reporting to ISPreview (<a href=\"https:\/\/www.ispreview.co.uk\/talk\/threads\/three-voicemail-down.43556\/\" target=\"_blank\" rel=\"noopener\">example<\/a>) that they&#8217;re suffering a partial outage of the operator&#8217;s Voicemail (123) service. The issue does not appear to affect regular calls and is being reported from users in different parts of the country.<!--more--><\/p>\n<p>The problem, which is hopefully only a short incident, manifest when you call 123 and the service picks up. But instead of hearing the usual automated voice and options, the call continues in complete silence. The issue appears to be sporadic and does not affect everybody, but it does impact both domestic and business customers.<\/p>\n<p>In addition, no messages can be left on the service from other phones. Some customers who have contacted <a class=\"shortlink shortlink-80\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" target=\"_blank\" rel=\"nofollow\" title=\"three uk\">Three UK<\/a>&#8217;s support about the problem were initially told that the fault was with their handset(s), rather than Three UK, which appears to be incorrect as it was working fine before.<\/p>\n<p><strong>UPDATE 11:53am<\/strong><\/p>\n<p>Customers who remain connected to the Voicemail service for longer than 90 seconds get an automated message, which says: &#8220;<em>It looks like there&#8217;s a technical issue, try again later.<\/em>&#8221; The same issue is also known to be impacting MVNO users, such as those on <a class=\"shortlink shortlink-7\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/idmobile\" target=\"_blank\" rel=\"nofollow\" title=\"id mobile\">iD Mobile<\/a> etc.<\/p>\n<p><strong>UPDATE 12:35pm<\/strong><\/p>\n<p>We just tested Voicemail again and it now seems to be working again, or at least the automated system did respond.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some customers of Three UK&#8217;s mobile network have, over the past hour, begun reporting to ISPreview (example) that they&#8217;re suffering a partial outage of the operator&#8217;s Voicemail (123) service. The issue does not appear to affect regular calls and is being reported from users in different parts of the country.<\/p>\n","protected":false},"author":1,"featured_media":24310,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[61,63],"class_list":["post-42121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-4g","tag-three-uk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114703963252526881","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mobile Operator Three UK Suffering Silent Voicemail Problem UPDATE2 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Some customers of Three UK&#039;s mobile network have, over the past hour, begun reporting to ISPreview (example) that they&#039;re suffering a partial outage of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/06\/mobile-operator-three-uk-suffering-silent-voicemail-problem.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile Operator Three UK Suffering Silent Voicemail Problem UPDATE2 - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Some customers of Three UK&#039;s mobile network have, over the past hour, begun reporting to ISPreview (example) that they&#039;re suffering a partial outage of\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/06\/mobile-operator-three-uk-suffering-silent-voicemail-problem.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-18T10:44:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-18T11:36:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/10\/nggallery_import\/three_uk_sim_card.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"828\" \/>\n\t<meta property=\"og:image:height\" content=\"827\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/06\\\/mobile-operator-three-uk-suffering-silent-voicemail-problem.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/06\\\/mobile-operator-three-uk-suffering-silent-voicemail-problem.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Mobile Operator Three UK Suffering Silent Voicemail Problem UPDATE2\",\"datePublished\":\"2025-06-18T10:44:38+00:00\",\"dateModified\":\"2025-06-18T11:36:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/06\\\/mobile-operator-three-uk-suffering-silent-voicemail-problem.html\"},\"wordCount\":238,\"commentCount\":4,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/06\\\/mobile-operator-three-uk-suffering-silent-voicemail-problem.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/nggallery_import\\\/three_uk_sim_card.jpg\",\"keywords\":[\"4G\",\"Three UK\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/06\\\/mobile-operator-three-uk-suffering-silent-voicemail-problem.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/06\\\/mobile-operator-three-uk-suffering-silent-voicemail-problem.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/06\\\/mobile-operator-three-uk-suffering-silent-voicemail-problem.html\",\"name\":\"Mobile Operator Three UK Suffering Silent Voicemail Problem UPDATE2 - 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