{"id":42361,"date":"2025-07-08T00:00:39","date_gmt":"2025-07-07T23:00:39","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42361"},"modified":"2025-07-07T17:40:27","modified_gmt":"2025-07-07T16:40:27","slug":"system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html","title":{"rendered":"System Error Leaves Virgin Media Broadband User Offline for 19 Weeks"},"content":{"rendered":"<p>Broadband ISP <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> UK has blamed a &#8220;<em>system error<\/em>&#8221; for leaving one of its new customers without a working internet connection for nearly five months, which resulted in repeated failures to complete the installation via missed engineer appointments. But to make matters worse, the provider initially only offered \u00a330+ worth of compensation for the trouble.<!--more--><\/p>\n<p>The problems began for Totnes (Devon) based mum Cathy Meredith in mid-January 2025, when she lost internet access. Cathy has to care for a disabled adult daughter who suffers from multiple conditions and was initially given a new installation date of 4th February. But despite over 50 attempts being made by Ms Meredith to get the installation completed, the family remained offline until 27th June 2025.<\/p>\n<p>During the long wait, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> is said to have scheduled incorrect engineers &#8211; resulting in missed appointments &#8211; and failed to complete the required exterior works in order to connect the service, until 10th June (as above, service activation then followed several days later).<\/p>\n<p>According to the <a href=\"https:\/\/www.totnes-today.co.uk\/news\/virgin-media-left-resident-without-internet-for-19-weeks-809939\" target=\"_blank\" rel=\"noopener\">Totnes Times<\/a>, Ms Meredith was then offered just over \u00a330 in compensation, which she rightly found &#8220;<em>offensive<\/em>&#8220;. This is particularly true when we consider that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> are part of <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>&#8217;s <strong>Automatic Compensation<\/strong> scheme (<strong><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/03\/automatic-compensation-goes-live-for-uk-broadband-isp-consumers.html\">full summary<\/a><\/strong>), which until April 2025 should have been paying out \u00a329.15 for missed appointments and then \u00a35.83 per day for delays to the start of a new service (this increased from April to \u00a331.19 and \u00a36.24, respectively).<\/p>\n<p>Virgin Media originally tried to argue that the fault was with one of their third-party contractors and thus they only saw fit to offer compensation for the single week it actually took to carry out the final installation (once they sorted out their &#8220;<em>system error<\/em>&#8220;). But this neglects the fact that the customer&#8217;s contract is with Virgin Media (i.e. responsibility ultimately rests with your retail provider).<\/p>\n<p>The long outage caused Cathy to depend on her limited pay-as-you-go mobile data connection. But the good news is that, after some pressure from the local newspaper, Virgin Media finally agreed to a more suitable level of compensation.<\/p>\n<blockquote class=\"bq1\"><p><strong>A spokesperson for Virgin Media said:<\/strong><\/p>\n<p>&#8220;We\u2019ve spoken with Ms Meredith directly to apologise for the time it took to install her services. The initial delay was caused by the property requiring additional pre-enablement works which were unfortunately repeatedly rescheduled due to a system error.<\/p>\n<p>In line with the auto-compensation scheme, Ms Meredith has received a credit of \u00a3792.48, and an additional \u00a375 as a gesture of goodwill. We are happy to provide this in the form of a cheque if Ms Meredith would prefer, and we\u2019re waiting to speak again at a time that\u2019s convenient for her.&#8221;<\/p><\/blockquote>\n<p>Unfortunately, this is not the first time that we&#8217;ve seen a signatory ISP trying to wriggle out of paying customers the correct level of compensation under <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>&#8217;s scheme, and it really should not have taken media pressure to rectify the situation. We&#8217;d be interested to hear from any other Virgin Media customers who&#8217;ve had a struggle to get the provider to pay out the correct level of compensation under Auto Compensation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Broadband ISP Virgin Media UK has blamed a &#8220;system error&#8221; for leaving one of its new customers without a working internet connection for nearly five months, which resulted in repeated failures to complete the installation via missed engineer appointments. But to make matters worse, the provider initially only offered \u00a330+ worth of compensation for the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":36145,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[438,419,56,32,475],"class_list":["post-42361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-devon","tag-docsis3-1","tag-fttp","tag-o2","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114814441537835271","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>System Error Leaves Virgin Media Broadband User Offline for 19 Weeks - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Broadband ISP Virgin Media UK has blamed a &quot;system error&quot; for leaving one of its new customers without a working internet connection for nearly five\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"System Error Leaves Virgin Media Broadband User Offline for 19 Weeks - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Broadband ISP Virgin Media UK has blamed a &quot;system error&quot; for leaving one of its new customers without a working internet connection for nearly five\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-07T23:00:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/10\/nggallery_import\/Virgin-Media-O2-Engineer-Looking-at-Diagram.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"System Error Leaves Virgin Media Broadband User Offline for 19 Weeks\",\"datePublished\":\"2025-07-07T23:00:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html\"},\"wordCount\":523,\"commentCount\":17,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/nggallery_import\\\/Virgin-Media-O2-Engineer-Looking-at-Diagram.webp\",\"keywords\":[\"Devon\",\"DOCSIS 3.1\",\"FTTP\",\"O2\",\"Virgin Media\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html\",\"name\":\"System Error Leaves Virgin Media Broadband User Offline for 19 Weeks - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/nggallery_import\\\/Virgin-Media-O2-Engineer-Looking-at-Diagram.webp\",\"datePublished\":\"2025-07-07T23:00:39+00:00\",\"description\":\"Broadband ISP Virgin Media UK has blamed a \\\"system error\\\" for leaving one of its new customers without a working internet connection for nearly five\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/nggallery_import\\\/Virgin-Media-O2-Engineer-Looking-at-Diagram.webp\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/nggallery_import\\\/Virgin-Media-O2-Engineer-Looking-at-Diagram.webp\",\"width\":1000,\"height\":1000,\"caption\":\"Virgin-Media-O2-Engineer-Looking-at-Diagram\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"System Error Leaves Virgin Media Broadband User Offline for 19 Weeks\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"System Error Leaves Virgin Media Broadband User Offline for 19 Weeks - ISPreview UK","description":"Broadband ISP Virgin Media UK has blamed a \"system error\" for leaving one of its new customers without a working internet connection for nearly five","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html","og_locale":"en_GB","og_type":"article","og_title":"System Error Leaves Virgin Media Broadband User Offline for 19 Weeks - ISPreview UK","og_description":"Broadband ISP Virgin Media UK has blamed a \"system error\" for leaving one of its new customers without a working internet connection for nearly five","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2025-07-07T23:00:39+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/10\/nggallery_import\/Virgin-Media-O2-Engineer-Looking-at-Diagram.webp","type":"image\/webp"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"System Error Leaves Virgin Media Broadband User Offline for 19 Weeks","datePublished":"2025-07-07T23:00:39+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html"},"wordCount":523,"commentCount":17,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/10\/nggallery_import\/Virgin-Media-O2-Engineer-Looking-at-Diagram.webp","keywords":["Devon","DOCSIS 3.1","FTTP","O2","Virgin Media"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html","name":"System Error Leaves Virgin Media Broadband User Offline for 19 Weeks - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/10\/nggallery_import\/Virgin-Media-O2-Engineer-Looking-at-Diagram.webp","datePublished":"2025-07-07T23:00:39+00:00","description":"Broadband ISP Virgin Media UK has blamed a \"system error\" for leaving one of its new customers without a working internet connection for nearly five","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/10\/nggallery_import\/Virgin-Media-O2-Engineer-Looking-at-Diagram.webp","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/10\/nggallery_import\/Virgin-Media-O2-Engineer-Looking-at-Diagram.webp","width":1000,"height":1000,"caption":"Virgin-Media-O2-Engineer-Looking-at-Diagram"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/system-error-leaves-virgin-media-broadband-user-offline-for-19-weeks.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"System Error Leaves Virgin Media Broadband User Offline for 19 Weeks"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/42361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=42361"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/42361\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/36145"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=42361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=42361"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=42361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}