{"id":42561,"date":"2025-07-23T09:33:56","date_gmt":"2025-07-23T08:33:56","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42561"},"modified":"2025-07-23T09:41:19","modified_gmt":"2025-07-23T08:41:19","slug":"vodafone-uk-improves-customer-support-with-just-ask-once-service","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html","title":{"rendered":"Vodafone UK Improves Customer Support with “Just Ask Once” Service"},"content":{"rendered":"

Broadband and mobile provider Vodafone<\/a> (VodafoneThree) has today launched a new service called ‘Just Ask Once<\/em>‘, which will essentially see “one person deal with a customer’s query from start to finish, until it is sorted<\/em>“. The operator claims this will mean no more waiting on hold, no more transfers between agents and no more repeating yourself.<\/p>\n

The goal of this seems to be to remove “well-known bug bears such as waiting on hold, repeating the problem to multiple different people, and the need to chase for an update<\/em>“. Instead of that, customers can load up the feature via the MyVodafone<\/strong> app and respond to messages when it’s convenient.<\/p>\n

In fairness, this is how a lot of online support \/ ticket systems already work, but Vodafone<\/a> claims to be going further by ensuring that related requests are handled by the same agent. If the query can\u2019t be resolved straight away, the same person from Vodafone<\/a> will proactively message the customer with updates until it is solved. But if, after all that, they still can\u2019t provide the service they\u2019ve promised, then “customers can leave with no exit fee<\/em>“.<\/p>\n

Rob Winterschladen, Consumer Director of VodafoneThree, said:<\/strong><\/p>\n

\u201cWhen it comes to customers, our ambition is simple: we want to be the best. We want to set the gold standard for customer service and that\u2019s why we\u2019re launching \u2018Just Ask Once\u2019.<\/p>\n

\u2019Just Ask Once\u2019 is based on a really simple principle: when a customer needs help, they ask us once, and we will sort it. Customers can simply and quickly message us through the My Vodafone app at any time and importantly, they\u2019ll only deal with one person until their query is sorted. There\u2019s no more waiting on hold, no transfers between agents, and no more repeating themselves \u2013 allowing customers to get on with their day, while we get on with solving their problem.<\/p>\n

If we can\u2019t resolve a query immediately, we\u2019ll proactively message the customer with updates until it is sorted, so they aren\u2019t left worrying or having to chase us. What\u2019s more, if we exhaust all avenues and can\u2019t provide the service we promised, then we will let them leave with no exit fee. \u2018Just Ask Once\u2019 will level-up customer care and give our customers the most convenient and reliable support in the market.\u201d<\/p><\/blockquote>\n

The idea of essentially having a dedicated manager for a specific issue or account is not a new one, although it’s usually considered more of a feature applied to more expensive business connections and not residential ones. This is because maintaining the assignment of a specific agent to a specific customer can be quite tricky and isn’t always the most cost-efficient way of using support staff.<\/p>\n

The announcement doesn’t say it, but we strongly suspect Vodafone may be making use of AI and automation for this system to be viable at the consumer level. In that sense, a lot of the updates may end up coming from a computer rather than a human, since automation can be used to tackle a lot of the more laborious elements in this sort of process. But that’s just our speculation.<\/p>\n

However, despite the PR spin about not being passed to different agents, Vodafone does say in the small print that some queries may require a “specialist team<\/em>” (i.e. not your assigned agent). For example, if your query relates to a complex technical issue or home broadband premises\/move, Vodafone will direct you to this other team over the phone. For customers who are in debt, the collections team will handle your query.<\/p>\n

\u2018Just Ask Once\u2019 is also available for small office\/home office (SOHO) business customers with 1-9 employees via the same app. Customers who don\u2019t want to contact Vodafone customer service using the My Vodafone app can of course still get help by calling 191 on their mobile or through the Vodafone website.<\/p>\n","protected":false},"excerpt":{"rendered":"

Broadband and mobile provider Vodafone (VodafoneThree) has today launched a new service called ‘Just Ask Once‘, which will essentially see “one person deal with a customer’s query from start to finish, until it is sorted“. The operator claims this will mean no more waiting on hold, no more transfers between agents and no more repeating […]<\/p>\n","protected":false},"author":1,"featured_media":42563,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[96],"class_list":["post-42561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-vodafone"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114901659550047551","error":""},"yoast_head":"\nVodafone UK Improves Customer Support with "Just Ask Once" Service - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Broadband and mobile provider Vodafone (VodafoneThree) has today launched a new service called 'Just Ask Once', which will essentially see "one person\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vodafone UK Improves Customer Support with "Just Ask Once" Service - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Broadband and mobile provider Vodafone (VodafoneThree) has today launched a new service called 'Just Ask Once', which will essentially see "one person\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-23T08:33:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-23T08:41:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/07\/nggallery_import\/Vodafone-UK-Just_Ask_Once-on-a-Smartphone.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Vodafone UK Improves Customer Support with “Just Ask Once” Service\",\"datePublished\":\"2025-07-23T08:33:56+00:00\",\"dateModified\":\"2025-07-23T08:41:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html\"},\"wordCount\":670,\"commentCount\":10,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/nggallery_import\\\/Vodafone-UK-Just_Ask_Once-on-a-Smartphone.webp\",\"keywords\":[\"Vodafone\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html\",\"name\":\"Vodafone UK Improves Customer Support with \\\"Just Ask Once\\\" Service - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/nggallery_import\\\/Vodafone-UK-Just_Ask_Once-on-a-Smartphone.webp\",\"datePublished\":\"2025-07-23T08:33:56+00:00\",\"dateModified\":\"2025-07-23T08:41:19+00:00\",\"description\":\"Broadband and mobile provider Vodafone (VodafoneThree) has today launched a new service called 'Just Ask Once', which will essentially see \\\"one person\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/nggallery_import\\\/Vodafone-UK-Just_Ask_Once-on-a-Smartphone.webp\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/nggallery_import\\\/Vodafone-UK-Just_Ask_Once-on-a-Smartphone.webp\",\"width\":1000,\"height\":1000,\"caption\":\"Vodafone UK Just_Ask_Once on a Smartphone\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/07\\\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Vodafone UK Improves Customer Support with “Just Ask Once” Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Vodafone UK Improves Customer Support with \"Just Ask Once\" Service - ISPreview UK","description":"Broadband and mobile provider Vodafone (VodafoneThree) has today launched a new service called 'Just Ask Once', which will essentially see \"one person","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html","og_locale":"en_GB","og_type":"article","og_title":"Vodafone UK Improves Customer Support with \"Just Ask Once\" Service - ISPreview UK","og_description":"Broadband and mobile provider Vodafone (VodafoneThree) has today launched a new service called 'Just Ask Once', which will essentially see \"one person","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2025-07-23T08:33:56+00:00","article_modified_time":"2025-07-23T08:41:19+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/07\/nggallery_import\/Vodafone-UK-Just_Ask_Once-on-a-Smartphone.webp","type":"image\/webp"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Vodafone UK Improves Customer Support with “Just Ask Once” Service","datePublished":"2025-07-23T08:33:56+00:00","dateModified":"2025-07-23T08:41:19+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html"},"wordCount":670,"commentCount":10,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/07\/nggallery_import\/Vodafone-UK-Just_Ask_Once-on-a-Smartphone.webp","keywords":["Vodafone"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html","name":"Vodafone UK Improves Customer Support with \"Just Ask Once\" Service - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/07\/nggallery_import\/Vodafone-UK-Just_Ask_Once-on-a-Smartphone.webp","datePublished":"2025-07-23T08:33:56+00:00","dateModified":"2025-07-23T08:41:19+00:00","description":"Broadband and mobile provider Vodafone (VodafoneThree) has today launched a new service called 'Just Ask Once', which will essentially see \"one person","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/07\/nggallery_import\/Vodafone-UK-Just_Ask_Once-on-a-Smartphone.webp","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/07\/nggallery_import\/Vodafone-UK-Just_Ask_Once-on-a-Smartphone.webp","width":1000,"height":1000,"caption":"Vodafone UK Just_Ask_Once on a Smartphone"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/vodafone-uk-improves-customer-support-with-just-ask-once-service.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Vodafone UK Improves Customer Support with “Just Ask Once” Service"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/42561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=42561"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/42561\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/42563"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=42561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=42561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=42561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}