{"id":42591,"date":"2025-07-24T17:01:52","date_gmt":"2025-07-24T16:01:52","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42591"},"modified":"2025-07-27T08:24:21","modified_gmt":"2025-07-27T07:24:21","slug":"outbound-mobile-calling-problems-strike-ees-national-uk-network","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/outbound-mobile-calling-problems-strike-ees-national-uk-network.html","title":{"rendered":"Outbound Mobile Calling Problems Strike EE’s National UK Network UPDATE8"},"content":{"rendered":"

Some customers of mobile operator EE<\/a> (BT<\/a>), as well as those on other networks who might be trying to contact them, are currently experiencing a partial service outage that is disrupting their ability to make calls (others complain they also can’t receive calls). The operator has declared this to be a priority 1 incident. The issue also seems to be impacting some landline calls.<\/p>\n

The sporadic problem, which doesn’t seem to affect everybody, appears to have started at around 11am and will have also been felt by those on EE<\/a>’s virtual (MVNO) operators (Spusu<\/a>, Lyca Mobile<\/a> etc.). The issue does not appear to be impacting Wi-Fi Calling, text messaging (SMS) or 4G<\/a> and 5G<\/a> data (mobile broadband) connections.<\/p>\n

A spokesperson for EE<\/a> said: “We\u2019re currently addressing an issue impacting our services. We apologise for any inconvenience caused; we\u2019re working urgently to fix this issue and will provide a further update as soon as possible<\/em>.”<\/p>\n

Calling problems on mobile operators can often be complex due to how call routing is handled and the issue of who actually controls your number – hint: it’s not always your current mobile operator (try a network lookup<\/a>).<\/p>\n

UPDATE 25th July 2025 @ 6:54am<\/strong><\/p>\n

The outage was finally resolved just after 9pm last night. A spokesperson for EE said: “Following a technical fault impacting voice services on our network earlier today, we have now resolved the problem and the service is running as normal. We sincerely apologise and recognise the inconvenience this may have caused<\/em>.”<\/p>\n

UPDATE 25th July 2025 @ 9:25am<\/strong><\/p>\n

Despite earlier claims of the issue being resolved, we are seeing a rise in complaints about the same issue as people wake up to a new day, albeit not to the same level as yesterday, but enough to be noticeable.<\/p>\n

UPDATE 25th July 2025 @ 10:57am<\/strong><\/p>\n

Calling complaints are rising rapidly again, with many saying that the same issue has reoccurred. We are attempting to get some clarification from EE.<\/p>\n

UPDATE 25th July 2025 @ 12:22pm<\/strong><\/p>\n

Industry sources have confirmed that EE are aware that the issue has returned and say they’re “investigating<\/em>“, although for some reason they still haven’t acknowledged this in public or responded to our comment request. Communication seems to be something that EE needs to improve.<\/p>\n

UPDATE 25th July 2025 @ 1:36pm<\/strong><\/p>\n

We’ve finally got a response. A BT<\/a> spokesperson said: “Following yesterday’s technical fault, we are currently experiencing some voice call issues today. The impact appears to be less widespread but we are working to resolve this as soon as possible and sincerely apologise for any inconvenience caused<\/em>.”<\/p>\n

UPDATE 25th July 2025 @ 2:11pm<\/strong><\/p>\n

According to our sources, EE are now attempting to reboot some unspecified equipment and are reintroducing some interconnects in the hope that it may restore services, although we’ve not seen any big change just this moment.<\/p>\n

UPDATE 26th July 2025 @ 7:59am<\/strong><\/p>\n

As the morning of the third day begins, we’re already seeing the now usual early hours rise in calling complaints begin to creep up.. again. Quite hard to believe that this is still going on and with only the most minimal of communication from EE. Sadly, poor communication during service outages remains a hallmark of this industry, particularly among several of the biggest players. Ofcom<\/a> has done little to force an improvement in this area.<\/p>\n

UPDATE 27th July 2025 @ 8:20am<\/strong><\/p>\n

A small portion of people are still reporting calling problems today, but it’s no longer at a level that would necessarily be considered well above normal. EE did furnish us with the following update yesterday afternoon, although I didn’t post it until now due to the need for family time (I’m not a robot and require rest).<\/p>\n

A BT<\/a> spokesperson said (yesterday at 2:25pm):<\/strong><\/p>\n

“Following a further fix overnight to a technical fault impacting voice calls on our network, we\u2019ve been monitoring the situation throughout the day and services have been running as normal. We continue to conduct enhanced monitoring to prevent recurrence. We sincerely apologise for any inconvenience this issue has caused.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Some customers of mobile operator EE (BT), as well as those on other networks who might be trying to contact them, are currently experiencing a partial service outage that is disrupting their ability to make calls (others complain they also can’t receive calls). The operator has declared this to be a priority 1 incident. The […]<\/p>\n","protected":false},"author":1,"featured_media":24199,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,405],"class_list":["post-42591","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-ee"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114909053901853563","error":""},"yoast_head":"\nOutbound Mobile Calling Problems Strike EE's National UK Network UPDATE8 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Some customers of mobile operator EE (BT), as well as those on other networks who might be trying to contact them, are currently experiencing a partial\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/outbound-mobile-calling-problems-strike-ees-national-uk-network.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outbound Mobile Calling Problems Strike EE's National UK Network UPDATE8 - 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