{"id":42593,"date":"2025-07-25T07:10:44","date_gmt":"2025-07-25T06:10:44","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42593"},"modified":"2025-07-28T07:04:49","modified_gmt":"2025-07-28T06:04:49","slug":"starlink-says-global-broadband-outage-caused-by-internal-software-failure","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/starlink-says-global-broadband-outage-caused-by-internal-software-failure.html","title":{"rendered":"Starlink Says Global Broadband Outage Caused by Internal Software Failure UPDATE"},"content":{"rendered":"

The VP of Engineering at satellite<\/a> broadband operator Starlink<\/a> (SpaceX), Michael Nicolls, has revealed that last night’s 2.5 hour long network outage of their mega constellation – impacting all terminals (business and residential) – was caused by a “failure of key internal software services” in their core network.<\/p>\n

The outage, which appears to have begun at just after 8pm last night (British Summer Time), is not the first such disruption that has hit Starlink<\/a> during its life, but it was one of the biggest. The network-wide issue was then marked as being fully resolved just before 11pm (often it can take time for some terminals to come back, even after a core issue has been resolved). Starlink’s official website also experience a wobble during this period, which may have been caused by the surge of global interest.<\/p>\n

According to Michael Nicolls (X<\/a>): “Starlink has now mostly recovered from the network outage, which lasted approximately 2.5 hours. The outage was due to failure of key internal software services that operate the core network. We apologize for the temporary disruption in our service; we are deeply committed to providing a highly reliable network, and will fully root cause this issue and ensure it does not occur again<\/em>.”<\/p>\n

At present Starlink has around 8,000 satellites<\/strong><\/a> in Low Earth Orbit (c.4,300 are v2 \/ V2 Mini) \u2013 mostly at altitudes of c.500-600km \u2013 and they\u2019ll add thousands more by the end of 2027. Residential customers in the UK usually pay from \u00a375 a month, plus \u00a3299<\/del> for hardware (currently free for most areas) on the \u2018Standard<\/em>\u2019 unlimited data plan (kit price may vary due to different offers), which promises<\/a> UK latency times of 28-36ms, downloads of 103-258Mbps and uploads of 15-26Mbps. Cheaper and more restrictive options also exist for roaming users.<\/p>\n

NOTE:<\/strong> By the end of 2024 Starlink\u2019s global network had 4.6 million customers (up from 2.3m in 2023) and 87,000 of those were in the UK (up from 42,000 in 2023) \u2013 mostly in rural areas. As of July 2025 Starlink has grown to a total of more than 6 million customers.<\/div>\n

UPDATE 28th July 2025<\/strong><\/p>\n

According to a message that Starlink sent to resellers. The issue was caused after SpaceX initiated an upgrade procedure to deploy new software to Starlink’s “ground-based compute clusters<\/em>“. We don’t know what this “upgrade<\/em>” was intended to add, but a rare mix of factors during the procedure caused a disruption in Starlink\u2019s core network – overloading the system while traffic was being distributed across the computing infrastructure.<\/p>\n","protected":false},"excerpt":{"rendered":"

The VP of Engineering at satellite broadband operator Starlink (SpaceX), Michael Nicolls, has revealed that last night’s 2.5 hour long network outage of their mega constellation – impacting all terminals (business and residential) – was caused by a “failure of key internal software services” in their core network.<\/p>\n","protected":false},"author":1,"featured_media":37190,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[77],"class_list":["post-42593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-satellite"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114912391697484400","error":""},"yoast_head":"\nStarlink Says Global Broadband Outage Caused by Internal Software Failure UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The VP of Engineering at satellite broadband operator Starlink (SpaceX), Michael Nicolls, has revealed that last night's 2.5 hour long network outage of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/starlink-says-global-broadband-outage-caused-by-internal-software-failure.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Starlink Says Global Broadband Outage Caused by Internal Software Failure UPDATE - 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