{"id":42687,"date":"2025-08-01T14:40:48","date_gmt":"2025-08-01T13:40:48","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42687"},"modified":"2025-08-01T15:14:33","modified_gmt":"2025-08-01T14:14:33","slug":"court-rejects-second-appeal-vs-dismissal-of-bt-uk-landline-overcharging-case","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/court-rejects-second-appeal-vs-dismissal-of-bt-uk-landline-overcharging-case.html","title":{"rendered":"Court Rejects Second Appeal vs Dismissal of BT UK Landline Overcharging Case"},"content":{"rendered":"

The London Court of Appeal has refused permission for Justin Le Patourel to appeal against an earlier dismissal (here<\/a>) of his \u00a31.3bn class action claim against BT<\/a> via the Collective Action on Land Lines<\/a> (CALL) campaign. The organisation had accused the broadband and phone provider of overcharging several million of its landline-only phone customers.<\/p>\n

The latest decision this week follows a similar ruling by the Competition Appeal Tribunal<\/a> (CAT) in February 2025, which found that the claim had no real prospect of success (here<\/a>). The CAT followed this up in May 2025 by publishing a cost order<\/a>, which required the Class Representative (Justin Le Patourel<\/strong>) to pay 85% of the Defendants’ (BT<\/a>) costs – totalling \u00a316.5m<\/strong>.<\/p>\n

Just to recap. The campaign itself was first raised at the start of 2021 via UK law firm Mishcon de Reya<\/strong>, which was acting on behalf of an ex-Ofcom<\/a> telecoms consultant, Justin Le Patourel<\/strong>. In theory, a victory for the campaign might have forced BT<\/a> to pay out up to \u00a31.3bn in compensation to customers, but in December 2024 the CAT ruled that \u201cBT\u2019s prices were not unfair, and therefore there was no abuse of dominant position<\/em>\u201d.<\/p>\n

The judge stressed that \u201cjust because a price is excessive does not mean that it was also unfair<\/em>\u201c. The CAT took into account, first, that while BT\u2019s prices were found to be excessive, they were also \u201cradically less than the excess relied upon by [Justin Le Patourel]. This meant that the weight of the excess going forward into the unfairness analysis reduced<\/em>.\u201d<\/p>\n

The court also considered that BT had provided \u201cdistinctive value<\/em>\u201d to its Standalone Fixed Voice<\/strong> (SFV) customers, such that its price \u201cbore a reasonable relation to value<\/em>\u201c. Value here was found, not just in terms of particular features or \u201cGives<\/em>\u201d provided to the customers, but also in BT\u2019s brand value as a whole.<\/p>\n

A BT Group spokesperson said:<\/strong><\/p>\n

\u201cToday, the Court of Appeal refused permission for Justin Le Patourel to appeal the Competition Appeal Tribunal’s judgment. We take our responsibilities to all of our customers very seriously and are pleased to see the courts dismiss this matter, bringing it to a resolution.\u201d<\/p><\/blockquote>\n

Justin Le Patourel said:<\/strong><\/p>\n

\u201cI feel hugely disappointed for the BT landline customers who persistently paid excessive prices. I wonder if they agree with the courts that this was justified by BT\u2019s brand or service, or if they agree instead with Ofcom<\/a>\u2019s provisional findings that it was not.<\/p>\n

Despite this judgment, I continue to believe that the collective action regime has great potential to deter large companies from breaking competition law, and to secure compensation where they do. I plan to take lessons learnt from the BT case forward to other actions on behalf of consumers.\u201d<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

The London Court of Appeal has refused permission for Justin Le Patourel to appeal against an earlier dismissal (here) of his \u00a31.3bn class action claim against BT via the Collective Action on Land Lines (CALL) campaign. The organisation had accused the broadband and phone provider of overcharging several million of its landline-only phone customers.<\/p>\n","protected":false},"author":1,"featured_media":22490,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,86,36],"class_list":["post-42687","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-law","tag-ofcom-regulation"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114953797637794558","error":""},"yoast_head":"\nCourt Rejects Second Appeal vs Dismissal of BT UK Landline Overcharging Case - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The London Court of Appeal has refused permission for Justin Le Patourel to appeal against an earlier dismissal (here) of his \u00a31.3bn class action claim\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/court-rejects-second-appeal-vs-dismissal-of-bt-uk-landline-overcharging-case.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Court Rejects Second Appeal vs Dismissal of BT UK Landline Overcharging Case - 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