{"id":42721,"date":"2025-08-06T11:38:29","date_gmt":"2025-08-06T10:38:29","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42721"},"modified":"2025-08-06T11:38:29","modified_gmt":"2025-08-06T10:38:29","slug":"broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses.html","title":{"rendered":"Broadband ISP TalkTalk Publish UK Accounts to Reveal Surge in Losses"},"content":{"rendered":"<p>In a perhaps unsurprising development, the <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> Group finally published their annual accounts yesterday and revealed that they made a statutory loss before tax of \u00a3465m for the year ended 28th February 2025 (up from \u00a3153m last year). The company also lost 420,000 UK broadband customers, leaving them with a group total of 3.2 million.<!--more--><\/p>\n<p>Quite a few of the figures in the group&#8217;s latest report were already in the public domain (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/05\/uk-isp-talktalk-shrinks-to-3-2-million-broadband-customers.html\">here<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/broadband-isp-talktalk-issue-trading-update-and-hints-at-new-uk-wifi-product.html\">here<\/a>), although the <a href=\"https:\/\/find-and-update.company-information.service.gov.uk\/company\/07105891\/filing-history\" target=\"_blank\" rel=\"noopener\"><strong>full results<\/strong><\/a> provide a much more all-encompassing summary of the challenges <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> has been facing. All of this helps to illustrate why the recent \u00a3100m funding deal (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/broadband-isp-talktalk-reportedly-agrees-100m-uk-funding-deal.html\">here<\/a>), which itself followed last year&#8217;s \u00a3400m refinancing package &#8211; necessary to avoid a default on its debts (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/08\/broadband-isp-talktalk-uk-to-announce-400m-deal-with-lenders.html\">here<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/09\/broadband-isp-talktalk-sign-uk-refinancing-deal-agreed-in-august.html\">here<\/a>), were so crucial.<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> The 3.2 million broadband customers includes 2.3m directly via retail ISP <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a>, as well as 0.5m via consumer wholesale and 0.4 via business wholesale. Some 2.6m of that 3.2m total connect via <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttc\">FTTC<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a> lines and the operator also had 76,000 Ethernet connections (up from 75k).<\/div>\n<p>The group, which has also experienced some job losses (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/12\/broadband-isp-talktalk-to-slash-more-uk-jobs-after-refinancing-deal.html\">here<\/a>) and now has 1,570 employees (down from 2,065), is still not out of the woods. The company has thus continued to hunt for a buyer for different parts of their business (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/06\/talktalk-attempting-to-sell-uk-consumer-and-wholesale-business-again.html\">here<\/a>), while also recently migrating another batch of their legacy broadband and phone customers (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/07\/broadband-isp-talktalk-moves-more-customers-to-utility-warehouse.html\">here<\/a>) over to the <a href=\"https:\/\/uw.co.uk\/\" target=\"_blank\" rel=\"noopener\">Utility Warehouse<\/a> (<a href=\"https:\/\/telecomplus.co.uk\/\" target=\"_blank\" rel=\"noopener\">Telecom Plus<\/a>) and suffering payment disputes with suppliers (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/06\/bt-allegedly-explores-acquisition-of-struggling-uk-broadband-isp-talktalk.html\">here<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/06\/openreach-allegedly-threatens-to-block-new-talktalk-broadband-customers.html\">here<\/a>).<\/p>\n<p>The results note that monthly churn increased year-on-year to 2% (up from 1.9%), while revenue declined to \u00a31,412m (down from \u00a31,518m) and on-net average revenue per user (ARPU) fell slightly to \u00a325.46 (down from \u00a325.74), mostly due to price rises being offset by the reduction of usage and boosts (add-ons). Gross profit now stands at \u00a3692m (down from \u00a3746m), although headline operating costs did decrease to \u00a3418m (down from \u00a3495m).<\/p>\n<p>The overall level of net debt (excluding leases) has now risen from \u00a3985m last year to \u00a31,206m this year, or from \u00a31,785m to \u00a31,966m if you include leases. But the proportion of their broadband customer base now on full fibre (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a>) lines has increased from 15% to 22%.<\/p>\n<blockquote class=\"bq1\"><p><strong>TalkTalk Statement<\/strong><\/p>\n<p>\u201cThe markets in which our businesses operate have remained fiercely competitive. As a value challenger brand, we have continued to provide a value-based proposition to both wholesale and consumer customers and have remained focused on product reliability and improving customer service.\u201d<\/p><\/blockquote>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" style=\"padding: 0px; width: 100%;\" src=\"https:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2025-uk-internet-statistics\/TalkTalk-Results-Summary-to-Feb-2025.webp\" alt=\"TalkTalk-Results-Summary-to-Feb-2025\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a perhaps unsurprising development, the TalkTalk Group finally published their annual accounts yesterday and revealed that they made a statutory loss before tax of \u00a3465m for the year ended 28th February 2025 (up from \u00a3153m last year). The company also lost 420,000 UK broadband customers, leaving them with a group total of 3.2 million.<\/p>\n","protected":false},"author":1,"featured_media":33490,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[472,74],"class_list":["post-42721","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-business","tag-talktalk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114981392244191266","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Broadband ISP TalkTalk Publish UK Accounts to Reveal Surge in Losses - ISPreview UK<\/title>\n<meta name=\"description\" content=\"In a perhaps unsurprising development, the TalkTalk Group finally published their annual accounts yesterday and revealed that they made a statutory loss\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP TalkTalk Publish UK Accounts to Reveal Surge in Losses - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"In a perhaps unsurprising development, the TalkTalk Group finally published their annual accounts yesterday and revealed that they made a statutory loss\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-06T10:38:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/TalkTalk-Logo-in-Office-Next-to-Balloons.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Broadband ISP TalkTalk Publish UK Accounts to Reveal Surge in Losses\",\"datePublished\":\"2025-08-06T10:38:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses.html\"},\"wordCount\":408,\"commentCount\":25,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/TalkTalk-Logo-in-Office-Next-to-Balloons.jpg\",\"keywords\":[\"Business\",\"TalkTalk\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/broadband-isp-talktalk-publish-uk-accounts-to-reveal-surge-in-losses.html\",\"name\":\"Broadband ISP TalkTalk Publish UK Accounts to Reveal Surge in Losses - 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