{"id":42726,"date":"2025-08-07T08:49:17","date_gmt":"2025-08-07T07:49:17","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42726"},"modified":"2025-08-07T08:51:26","modified_gmt":"2025-08-07T07:51:26","slug":"plusnet-sky-and-ee-win-uk-broadband-awards-in-telegraph-readers-survey","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/plusnet-sky-and-ee-win-uk-broadband-awards-in-telegraph-readers-survey.html","title":{"rendered":"Plusnet, Sky and EE Win UK Broadband Awards in Telegraph Readers Survey"},"content":{"rendered":"

A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband<\/a>, EE<\/a> and Plusnet<\/a>, with the latter scooping wins across three categories. But neither BT<\/a>, Vodafone<\/a>, Virgin Media<\/a> nor TalkTalk<\/a> were deemed good enough to win anything, which is despite Virgin technically being the fastest provider.<\/p>\n

The survey itself<\/a>, which was conducted between 6th June and 14th July 2025, was fairly small (i.e. take it with a pinch of salt) and only collected feedback from just 1,019 adult Telegraph readers. This explains why the results could only focus on the market’s largest seven broadband providers (smaller players don’t factor).<\/p>\n

NOTE:<\/strong> Total respondents were split as follows: BT<\/a> (242 customers), EE<\/a> (115), Sky (191), Virgin Media<\/a> (158), Vodafone<\/a> (86), TalkTalk<\/a> (64) and Plusnet<\/a> (51). A further 112 respondents used smaller providers, none of which represented a sample size large enough to include.<\/div>\n

In addition, broadband providers that won awards needed to both excel in the relevant category and still score consistently well in others. This is why Sky Broadband<\/a> was given the “Best Broadband Provider for Speed<\/em>” award below, despite Virgin Media<\/a> actually delivering faster speeds in the study (i.e. Virgin’s lowly scores for reliability and customer service dragged it down).<\/p>\n

Similarly, Vodafone<\/a> and TalkTalk<\/a> actually scored reasonably well across all categories, but not well enough in any one category to warrant an award. But BT<\/a> had a generally weak showing, coming in dead last for both speed and value, albeit while doing well for reliability.<\/p>\n

2025 UK Best Broadband Survey Award Winners<\/strong><\/span><\/p>\n

Best Buy Broadband:<\/strong> Plusnet<\/a><\/p>\n

Best Value Broadband:<\/strong> Plusnet<\/p>\n

Best Broadband for Speed:<\/strong> Sky Broadband<\/a><\/p>\n

Most Reliable Broadband:<\/strong> EE<\/a><\/p>\n

Best Broadband for Customer Support:<\/strong> Plusnet<\/p><\/blockquote>\n

Full Satisfaction Survey Results<\/strong><\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n
Provider<\/strong><\/td>\nSpeed<\/strong><\/td>\nReliability<\/strong><\/td>\nValue for Money<\/strong><\/td>\nEase of Contact<\/strong><\/td>\nQuality of Support<\/strong><\/td>\n<\/tr>\n
BT<\/th>\n69%<\/td>\n78%<\/td>\n39%<\/td>\n58%<\/td>\n60%<\/td>\n<\/tr>\n
EE<\/th>\n75%<\/td>\n77%<\/td>\n56%<\/td>\n66%<\/td>\n67%<\/td>\n<\/tr>\n
Plusnet<\/th>\n71%<\/td>\n78%<\/td>\n65%<\/td>\n80%<\/td>\n75%<\/td>\n<\/tr>\n
Sky Broadband<\/th>\n80%<\/td>\n75%<\/td>\n56%<\/td>\n70%<\/td>\n71%<\/td>\n<\/tr>\n
Vodafone<\/th>\n73%<\/td>\n77%<\/td>\n59%<\/td>\n66%<\/td>\n67%<\/td>\n<\/tr>\n
TalkTalk<\/th>\n77%<\/td>\n73%<\/td>\n53%<\/td>\n63%<\/td>\n58%<\/td>\n<\/tr>\n
Virgin Media<\/th>\n80%<\/td>\n73%<\/td>\n56%<\/td>\n53%<\/td>\n59%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband, EE and Plusnet, with the latter scooping wins across three categories. But neither BT, Vodafone, Virgin Media nor TalkTalk were deemed good enough to win anything, which is despite Virgin technically being the fastest provider.<\/p>\n","protected":false},"author":1,"featured_media":21046,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,405,84,66,74,96],"class_list":["post-42726","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-ee","tag-plusnet","tag-sky-broadband","tag-talktalk","tag-vodafone"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/114986389252612441","error":""},"yoast_head":"\nPlusnet, Sky and EE Win UK Broadband Awards in Telegraph Readers Survey - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband, EE and Plusnet, with the latter\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/plusnet-sky-and-ee-win-uk-broadband-awards-in-telegraph-readers-survey.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plusnet, Sky and EE Win UK Broadband Awards in Telegraph Readers Survey - 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