{"id":42820,"date":"2025-08-15T15:06:16","date_gmt":"2025-08-15T14:06:16","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42820"},"modified":"2025-08-15T15:06:16","modified_gmt":"2025-08-15T14:06:16","slug":"totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024.html","title":{"rendered":"TOTSCo – 1.5 Million UK Consumers Have Switched Broadband ISP Since Sept 2024"},"content":{"rendered":"

The One Touch Switching Company<\/a>, which is the industry-led company responsible for helping to deliver Ofcom<\/a>\u2019s solution for easier and quicker UK switching between home broadband and phone providers on different networks (One Touch Switching<\/strong><\/a>), will next week pass the milestone of 1.5 million successfully completed migrations since launch (up from 1m in early May 2025).<\/p>\n

The OTS system, which went live on 12th September 2024, remains a Gaining Provider Led<\/strong> (GPL) process, where the customer contacts their new (\u201cgaining<\/em>\u201c) ISP to start and manage the process on their behalf. But despite a bit of a bumpy start, which we won\u2019t recap today, this has now been widely adopted by the vast majority of ISPs; TOTSCo is now working to make a similar switching system available to businesses in “early 2026<\/em>” (here<\/a>).<\/p>\n

NOTE:<\/strong> Ofcom<\/a> states that all communications providers switching a UK residential customer\u2019s Internet Access Service and\/or Number-based Interpersonal Communications Service, which is provided at a fixed location, are in scope of their OTS rules, and must follow the OTS process.<\/div>\n

As it stands a total of 337 brands (e.g. broadband ISPs), alongside various Managed Access Providers (MAPs), are now said to be live on TOTSCo’s production directory and the daily switch match success rate<\/a> is currently hovering around 66% – 69% (up from around 64% back in January 2025). But it should be noted that some failed switches will still get approved later, after corrections are made.<\/p>\n

However, it should also be noted that the rate of switching tends to fall a bit during the summer months, before picking up later in the year as we get closer to the Black Friday season of big discounts. This may yet impact the switching success rate of TOTSCo’s Hub.<\/p>\n

Paul Bradbury, CEO of TOTSCo, said:<\/strong><\/p>\n

“We\u2019re fast approaching a significant industry milestone \u2014 early next week we will reach 1.5 million switches completed through the Hub since the launch of One Touch Switch (OTS). With match rates also edging upwards, OTS is performing strongly. This is a huge achievement and a testament to the collaboration and commitment across the industry to make switching simpler for residential customers.<\/p>\n

But this success doesn\u2019t mean we\u2019ll rest on our laurels. Next week, users will see improved reporting performance, making it quicker and smoother to access the data they need. We\u2019ll also be inviting more members to join the OTS Operations Forum \u2014 keeping ideas and improvements flowing so OTS stays strong for the future.”<\/p><\/blockquote>\n

Despite the progress, we’ve noted a few cases where some smaller ISPs continue to lag behind on their adoption or implementation of OTS, which can cause problems for consumers who wish to escape or even join those same providers (Ofcom<\/a> has yet to take any solid action on this front). In addition, TOTSCo\u2019s messaging platform, including the systems that some ISPs have put in place for engaging with it, still has some room for improvement.<\/p>\n","protected":false},"excerpt":{"rendered":"

The One Touch Switching Company, which is the industry-led company responsible for helping to deliver Ofcom\u2019s solution for easier and quicker UK switching between home broadband and phone providers on different networks (One Touch Switching), will next week pass the milestone of 1.5 million successfully completed migrations since launch (up from 1m in early May […]<\/p>\n","protected":false},"author":1,"featured_media":20427,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[36],"class_list":["post-42820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ofcom-regulation"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/115033170099708777","error":""},"yoast_head":"\nTOTSCo - 1.5 Million UK Consumers Have Switched Broadband ISP Since Sept 2024 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The One Touch Switching Company, which is the industry-led company responsible for helping to deliver Ofcom\u2019s solution for easier and quicker UK switching\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TOTSCo - 1.5 Million UK Consumers Have Switched Broadband ISP Since Sept 2024 - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"The One Touch Switching Company, which is the industry-led company responsible for helping to deliver Ofcom\u2019s solution for easier and quicker UK switching\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-15T14:06:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/consumer_switching_uk_broadband_and_phone.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"821\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"TOTSCo – 1.5 Million UK Consumers Have Switched Broadband ISP Since Sept 2024\",\"datePublished\":\"2025-08-15T14:06:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024.html\"},\"wordCount\":498,\"commentCount\":3,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/consumer_switching_uk_broadband_and_phone.jpg\",\"keywords\":[\"Ofcom Regulation\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/08\\\/totsco-1-5-million-uk-consumers-have-switched-broadband-isp-since-sept-2024.html\",\"name\":\"TOTSCo - 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