{"id":42823,"date":"2025-08-18T09:00:28","date_gmt":"2025-08-18T08:00:28","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42823"},"modified":"2025-08-18T14:34:10","modified_gmt":"2025-08-18T13:34:10","slug":"three-uk-users-complain-of-hourly-outdoor-hub-reboots-on-5g-broadband","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/three-uk-users-complain-of-hourly-outdoor-hub-reboots-on-5g-broadband.html","title":{"rendered":"Three UK Users Complain of Outdoor Hub Reboots on 5G Broadband UPDATE"},"content":{"rendered":"<p>Some customers of mobile network operator <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a> (VodafoneThree), specifically those who took the new <a class=\"shortlink shortlink-239\" title=\"Three UK 5G Outdoor Hub Home Broadband\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threembboutdoor\" target=\"_blank\" rel=\"nofollow noopener\">5G Outdoor Hub<\/a> (Green Packet Y5-210MU) option for their <a class=\"shortlink shortlink-79\" title=\"three uk mobile broadband\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threembb\" target=\"_blank\" rel=\"nofollow noopener\">Three Home Broadband<\/a> service, are finding that the router has recently developed an annoying habit of rebooting itself &#8211; often once every hour (variable and intermittent).<!--more--><\/p>\n<p>The problem appears to have first started on Thursday 7th August 2025 and isn&#8217;t being reported by everybody. Several threads on the operator&#8217;s community forum (e.g. <a href=\"https:\/\/community.three.co.uk\/t5\/Devices\/5G-Broadband-Y5-210MU\/td-p\/54219\" target=\"_blank\" rel=\"noopener\">here<\/a> and <a href=\"https:\/\/community.three.co.uk\/t5\/Devices\/Y5-210MU-Consistently-dropping-ever-hour-or-so\/td-p\/54212\" target=\"_blank\" rel=\"noopener\">here<\/a>) make reference to the issue, as do several posts via social media and some review websites. But so far <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a> have not acknowledged that the issue exists and has merely continued to gather data from those affected.<\/p>\n<p>One of those impacted by the issue, Matt, suggested to both ISPreview and <a href=\"https:\/\/www.thinkbroadband.com\/news\/three-5g-router-firmware-bug-resets-connection-every-hour\" target=\"_blank\" rel=\"noopener\">Thinkbroadband<\/a> that the problem may have been caused by a possible Firmware update that seems to force a <strong>TR-069<\/strong> inform interval of 3600 seconds and each inform event ends up restarting the modem session.<\/p>\n<p>For the uninitiated, TR-069 is a common remote management service, which is what enables broadband and mobile ISPs to access, manage and update your broadband router (e.g. necessary for use as part of customer support tasks).<\/p>\n<blockquote class=\"bq1\"><p><strong>Matt told ISPreview:<\/strong><\/p>\n<p>&#8220;Customers are unable to disable TR-069 or change the interval because the firmware is locked down (and even ignores attempts to override it). My own connection \u2014 which I rely on for delivering online training sessions from home \u2014 is currently disconnecting once per hour like clockwork, which is now directly impacting my work\/income.<\/p>\n<p>Three\u2019s customer support say the only advice is \u201creboot the router\u201d, and there\u2019s no escalation route that actually addresses the firmware flaw. They continue to advertise this as an \u201coutdoor <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/5g\">5G<\/a> broadband solution\u201d, they even insisted I was sent a new EERO and Router but the problem is exactly the same again.&#8221;<\/p><\/blockquote>\n<p>Naturally, we&#8217;ve contacted <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a> in the hope of securing an update and will report back when they respond. But it&#8217;s worth noting that resolving firmware bugs, if indeed that does turn out to be the issue, tends to be a very slow process for most networks. This usually extends more from the manufacturer&#8217;s side than the network operator. Any changes also have to go through testing before they can be distributed in the wild, which adds another delay.<\/p>\n<p>As we say, ISPreview hasn&#8217;t yet seen similar complaints from every user of the same kit, although we aren&#8217;t currently sure whether they&#8217;re all on the same firmware version. Customers who report the issue are on hardware version 1.0 and firmware version: Y5-210MU_V1.3.5_ThreeUK. Mind you, it&#8217;s not the first time an issue related to connection drops has cropped up with this specific device (<a href=\"https:\/\/community.three.co.uk\/t5\/Broadband\/5G-hub-Greenpacket-Y5-210MU-dropping-wired-connection-after-a-few-days-every-few-minutes\/td-p\/49094\" target=\"_blank\" rel=\"noopener\">mega thread<\/a>).<\/p>\n<p><strong>UPDATE 2:30pm<\/strong><\/p>\n<p>We&#8217;ve had a limited response from Three UK. The operator also indicated that the connection drops should be considered intermittent and do not always occur hourly.<\/p>\n<blockquote class=\"bq1\"><p><strong>A Three spokesperson told ISPreview:<\/strong><\/p>\n<p>\u201cWe apologise that a small number of customers are experiencing temporary connectivity dropouts, which we are investigating.\u201d<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Some customers of mobile network operator Three UK (VodafoneThree), specifically those who took the new 5G Outdoor Hub (Green Packet Y5-210MU) option for their Three Home Broadband service, are finding that the router has recently developed an annoying habit of rebooting itself &#8211; often once every hour (variable and intermittent).<\/p>\n","protected":false},"author":1,"featured_media":39318,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[61,406,60,63],"class_list":["post-42823","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-4g","tag-5g","tag-mobile-broadband","tag-three-uk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/115048718721689309","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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