{"id":42851,"date":"2025-08-20T12:22:38","date_gmt":"2025-08-20T11:22:38","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=42851"},"modified":"2025-08-20T17:56:38","modified_gmt":"2025-08-20T16:56:38","slug":"concerns-grow-as-small-uk-isp-link-broadband-suddenly-vanishes","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/concerns-grow-as-small-uk-isp-link-broadband-suddenly-vanishes.html","title":{"rendered":"Concerns Grow as Small UK ISP Link Broadband Suddenly Vanishes UPDATE4"},"content":{"rendered":"

Internet provider Link Broadband<\/a>, which is a smaller ISP that has tended to work with several alternative full fibre networks, appears to be in a spot of trouble after its website vanished a few days ago (now showing a “503 Service Unavailable<\/em>” message) and some feedback alleges that it may even be at risk of imminent closure.<\/p>\n

The first possible indication of a problem may have occurred a few months ago after the odd customer claimed (example<\/a>) that Link Broadband appeared to have transferred their CityFibre<\/a> base to rival ISP Rocket Fibre (others tell us this was actually OFNL’s base). But the provider seems to have continued selling packages via other networks.<\/p>\n

NOTE:<\/strong> Link Broadband previously claimed to be working with several networks including OFNL, CityFibre<\/a>, Freedom Fibre<\/a>, F&W Wireless, PXC, Vodafone<\/a> and O2<\/a> (the latter two for mobile).<\/div>\n

In addition, Link’s company details recently saw a bunch of Director and address changes, while their latest accounts<\/a> reported that they had net assets of -\u00a3207k at the end of August 2024 (2023: -\u00a3143k). But things recently appeared to take a turn after their website vanished a few days ago, seemingly without any service status updates being issued to their social media channels or elsewhere to explain the downtime.<\/p>\n

Since then we’ve received a few second-hand reports that some remaining customers (mostly newer sign-ups) on OFNL lines via Link Broadband may have allegedly been told that the provider will be closing their service on 31st August 2025. If true, that doesn’t give customers long to find an alternative and is less than the minimum of 30 days that would normally be expected.<\/p>\n

ISPreview attempted to contact Link Broadband about this yesterday, but we have yet to receive a response. The provider’s phone lines also seem to be either clogged up or are not working. Finally, Ofcom<\/a> appears to have no prior knowledge of what is happening at the ISP either. For now, we can only hope that all of this stems from a temporary issue.<\/p>\n

UPDATE 2:33pm<\/strong><\/p>\n

The Telecom Acquisitions<\/a> (TAL) group has informed us that they purchased Link’s CityFibre<\/a>, MS3<\/a> and some other full fibre connections some time ago (example<\/a>), which largely left the ISP with their OFNL base. Freedom Fibre<\/a> have also confirmed that Link are no longer active with them.<\/p>\n

UPDATE 4:04pm<\/strong><\/p>\n

We’ve had it confirmed via other sources that most of the OFNL based customers (not CityFibre) were indeed transferred to Rocket Fibre earlier in the year, although this apparently left a few newer OFNL based subscribers with the ISP (the ones receiving the latest closure communications).<\/p>\n

UPDATE 5:05pm<\/strong><\/p>\n

The following is a copy of the email that some of Link’s customers received this week.<\/p>\n

Dear XXXXXX XXXXXXXXXXXXXXXX,<\/strong><\/p>\n

We regret to inform you that Link Broadband will be closing down operations by the end of this month. Our internet services will no longer be available after that time.<\/p>\n

To avoid disruption to your connectivity, we strongly advise you to switch to another Internet Service Provider (ISP) at the earliest.<\/p>\n

Please note:<\/p>\n

– The customer portal is no longer accessible from today.
\n– Phone support will not be available during this transition.
\n– All services will be permanently discontinued by month-end.<\/p>\n

We sincerely thank you for being a valued customer of Link Broadband. It has been our privilege to serve you, and we truly appreciate your trust over the years.<\/p>\n

We apologise for the inconvenience caused and thank you for your prompt attention to this matter.<\/p>\n

Best regards,
\nLink Broadband Team<\/p><\/blockquote>\n

Some of those affected by this complain that the OFNL based ISPs they\u2019ve chosen to switch too won\u2019t be able to connect them in time for the switch-off, thus a period of downtime is expected – likely lasting several days.<\/p>\n

UPDATE 5:51pm<\/strong><\/p>\n

Feedback from other providers (e.g. Internetty<\/a>) indicates that Link Broadband haven’t yet placed a cease with OFNL and thus switches to other OFNL providers should not cause downtime, even if the connection only occurs after the end of August. But affected customers do need to move fast to ensure this stays the case.<\/p>\n

OFNL is understood to have told some ISPs that, in the event of ceases being placed by Link Broadband, they will still allow the migrations to go through early to avoid downtime. Some positive news at last.<\/p>\n","protected":false},"excerpt":{"rendered":"

Internet provider Link Broadband, which is a smaller ISP that has tended to work with several alternative full fibre networks, appears to be in a spot of trouble after its website vanished a few days ago (now showing a “503 Service Unavailable” message) and some feedback alleges that it may even be at risk of […]<\/p>\n","protected":false},"author":1,"featured_media":39427,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56],"class_list":["post-42851","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/115060838517454594","error":""},"yoast_head":"\nConcerns Grow as Small UK ISP Link Broadband Suddenly Vanishes UPDATE4 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Internet provider Link Broadband, which is a smaller ISP that has tended to work with several alternative full fibre networks, appears to be in a spot of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/08\/concerns-grow-as-small-uk-isp-link-broadband-suddenly-vanishes.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Concerns Grow as Small UK ISP Link Broadband Suddenly Vanishes UPDATE4 - 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