{"id":43102,"date":"2025-09-15T11:23:09","date_gmt":"2025-09-15T10:23:09","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=43102"},"modified":"2025-09-18T13:54:28","modified_gmt":"2025-09-18T12:54:28","slug":"mobile-operator-giffgaff-launch-uk-full-fibre-broadband-packages","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/09\/mobile-operator-giffgaff-launch-uk-full-fibre-broadband-packages.html","title":{"rendered":"Mobile Operator GiffGaff Launch UK Full Fibre Broadband Packages UPDATE2"},"content":{"rendered":"

Mobile network provider giffgaff<\/a>, which is owned by Telef\u00f3nica and uses O2<\/a>\u2019s associated virtual operator (MVNO) platform, has today officially taken their home broadband products – powered by nexfibre<\/a> and Virgin Media<\/a>’s full fibre networks – out of trial and made them available as commercial products for consumers to order.<\/p>\n

Just to recap. The trial of this service was first unveiled in mid-April 2025 (here<\/a>), which meant that giffgaff<\/a> would become the first retail provider after Virgin Media<\/a> to fully harness nexfibre<\/a>\u2019s new wholesale FTTP<\/a> network \u2013 currently available to over 2.3 million UK premises. Admittedly, this wasn\u2019t all that surprising, not least because Telef\u00f3nica is also one of the co-parents behind Virgin Media and nexfibre.<\/p>\n

In terms of the final launch packages and prices, giffgaff<\/a> are offering three unlimited plans on a monthly rolling (30-day) term, which are naturally much more expensive than their trial prices. The 200Mbps (symmetric) service costs \u00a334 per month, while 500Mbps is \u00a336 and their top 900Mbps tier is \u00a339 – plus installation is currently free. But those prices are still pretty good for a monthly term.<\/p>\n

Customers in nexfibre areas who sign-up to this service can expect to receive an Amazon<\/a> eero 6+ router (inc. giffgaff branded User Interface) and engineers will also install an Optical Network Terminal (ONT) from Arcadyan Technology (PB6802B-LG) inside your home.<\/p>\n

However, at the time of writing, we struggled to get any positive results from their new broadband availability checker for nexfibre addresses, which instead returned this: “We’ve checked your address, and sadly, we can’t do your broadband just yet..<\/em>” But this is due to their roll-out being somewhat regional (more on that later).<\/p>\n

Rajiv Datta, CEO of nexfibre, said:<\/strong><\/p>\n

\u201cWe\u2019re delighted to see giffgaff’s broadband rolling out across our network. Our investment in an all XGS-PON network provides symmetrical high bandwidth connectivity, and also offers the agility to support the member co-created products that differentiate giffgaff in the marketplace.”<\/p><\/blockquote>\n

Ash Schofield, CEO of giffgaff, said:<\/strong><\/p>\n

“We\u2019re rewriting the rules of broadband by bringing what we\u2019re already well known for in mobile \u2013 a fair value, simple and flexible product \u2013 to the category.”<\/p><\/blockquote>\n

ISPreview also spotted that giffgaff have updated some of their support pages for the launch (here<\/a>), which reveals a couple of interesting details. Firstly, the provider states that they’re still intending to make their packages available via Virgin Media’s fixed broadband network (“Later we\u2019ll also leverage full fibre on Virgin Media O2<\/a>\u2019s network<\/em>“), which suggests that at least some aspect of VMO2’s plan to open up their existing consumer broadband network to wholesale (c.16m premises) is still on the cards, despite recent events<\/a>.<\/p>\n

Secondly, giffgaff state that at present you can only take their home broadband and mobile services as “separate<\/em>” products, but unsurprisingly they are also planning to launch a bundle of the two in the future as part of a “long term<\/em>” plan – not doubt with some extra incentives attached (price reductions etc.).<\/p>\n

UPDATE 1:13pm<\/strong><\/p>\n

We’ve added a comment from giffgaff’s CEO above. The problem with postcodes not returning positive results has also been addressed<\/a>, with giffgaff confirming that they’re conducting a phased regional roll-out over the next few months. The service is initially available across North West England, Yorkshire and the Humber and East Midlands, rolling out in the North East from October and then across more locations before the end of the year and into 2026.<\/p>\n

We think it would have been better to wait until full availability was achieved in order to avoid confusion.<\/p>\n

UPDATE 18th Sept 2025<\/strong><\/p>\n

As a small aside to this announcement. Zentive have confirmed that giffgaff has selected SureSwitch, Zentive\u2019s One Touch Switch (OTS) platform, to power their seamless broadband switching process for customers.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mobile network provider giffgaff, which is owned by Telef\u00f3nica and uses O2\u2019s associated virtual operator (MVNO) platform, has today officially taken their home broadband products – powered by nexfibre and Virgin Media’s full fibre networks – out of trial and made them available as commercial products for consumers to order.<\/p>\n","protected":false},"author":1,"featured_media":43108,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,2714,32,475],"class_list":["post-43102","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-nexfibre","tag-o2","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/115207824470901153","error":""},"yoast_head":"\nMobile Operator GiffGaff Launch UK Full Fibre Broadband Packages UPDATE2 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Mobile network provider giffgaff, which is owned by Telef\u00f3nica and uses O2\u2019s associated virtual operator (MVNO) platform, has today officially taken their\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/09\/mobile-operator-giffgaff-launch-uk-full-fibre-broadband-packages.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile Operator GiffGaff Launch UK Full Fibre Broadband Packages UPDATE2 - 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