{"id":43503,"date":"2025-10-13T15:22:37","date_gmt":"2025-10-13T14:22:37","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=43503"},"modified":"2025-10-14T08:53:03","modified_gmt":"2025-10-14T07:53:03","slug":"vodafone-uk-suffering-major-outage-of-data-connectivity","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/10\/vodafone-uk-suffering-major-outage-of-data-connectivity.html","title":{"rendered":"Vodafone UK Suffer Major Outage of Mobile and Broadband Connectivity UPDATE4"},"content":{"rendered":"

Over the past few minutes we’ve started to receive reports from customers of Vodafone<\/a> UK about a significant outage of their national network. The details are currently quite limited, with reports coming in from users of both their fixed line home broadband and mobile services, albeit mostly from mobile data (4G<\/a>\/5G<\/a>) users.<\/p>\n

The incident itself appears to have started at just before 3pm and is currently ongoing across the United Kingdom. Customers are broadly reporting a loss of internet connectivity on both their Vodafone<\/a> linked Smartphones and home broadband connections.<\/p>\n

Suffice to say, it’s highly unusual for a major network operator to lose data connectivity on both its mobile and fixed line platforms at the same time. We are currently investigating further.<\/p>\n

UPDATE 4:17pm<\/strong><\/p>\n

The sheer volume of visitors trying to get news on the Vodafone<\/a> outage actually knocked ISPreview’s server for six for a bit, but we’ve adjusted to a hard cache and temporarily disabled the forum to stabilise load a little. In the meantime, we’ve had the following statement:<\/p>\n

A Vodafone spokesperson said:<\/strong><\/p>\n

\u201cWe are aware of a major issue on our network currently affecting broadband, 4G<\/a> and 5G<\/a> services. We appreciate our customers’ patience while we work to resolve this as soon as possible.\u201d<\/p><\/blockquote>\n

Interestingly, we’re seeing that a number of other broadband and mobile operators are also experiencing problems.<\/p>\n

UPDATE 4:46pm<\/strong><\/p>\n

A quick look at Vodafone’s ASN – AS25135 (Vodafone UK Packet Backbone Network) – shows that its routes seem to have vanished from the global routing tables (example<\/a>). This will also be impacting some linked services, like their Domain Name Servers (DNS) etc. The provider’s main website is also still offline. Suffice to say, it’s been a few years since we’ve seen a network operator suffer from an outage of this scale and depth.<\/p>\n

The only positive news is that mobile calls and SMS (text) messages do still appear to be working for many users, albeit seemingly not for everybody.<\/p>\n

UPDATE 5:11pm<\/strong><\/p>\n

Some customers are just starting to report a return to service, but this isn’t yet universal and their website remains offline.<\/p>\n

UPDATE 14th Oct 2025 @ 6:52am<\/strong><\/p>\n

Vodafone issued the following update at around 7pm last night, albeit without providing any details.<\/p>\n

A Vodafone Spokesperson said:<\/strong><\/p>\n

\u201cThis afternoon, for a short time, the Vodafone network had an issue affecting broadband, 4G<\/a> and 5G<\/a> services. 2G voice calls and SMS messaging were unaffected and the network is now recovering. We apologise for any inconvenience this caused our customers.\u201d<\/p><\/blockquote>\n

At present what we do know is that, for a few hours yesterday, Vodafone effectively stopped advertising that it existed to the internet by removing themselves from the Border Gateway Protocol<\/strong> (BGP). The BGP system is a protocol that helps to link the internet together by exchanging routing information with Autonomous Systems (AS), such as those run by your ISP (each provider will have many peers and routes to send data).<\/p>\n

Networks around the world need to talk to each other in order to do peering and determine which routes are the best ones for them to send their data, which is what BGP facilitates. The BGP is normally one of those things that works seamlessly in the background, but problems can occur due to issues such as a misconfiguration by a network provider, traffic hijacking and the failure of critical systems within an ISP.<\/p>\n

We don’t currently know exactly what caused Vodafone to unpublish their routes from the BGP, although the operator did confirm to some other news media that it wasn’t related to a cyberattack. The most likely explanation seems to be a misconfiguration of some sort, but we’re speculating.<\/p>\n

Vodafone don’t only provide consumer and normal business connectivity, they also have a wholesale \/ Ethernet side, and this is why some other ISPs reported disruption at the same time (interconnectivity was disrupted too).<\/p>\n

Finally, a small proportion of people are still reporting connectivity problems this morning, which is hopefully something that should be resolvable with a simple device reset \/ power cycle or may be caused by a separate issue. But we’ll get a better idea as more of the UK wakes up for the morning commute.<\/p>\n

UPDATE 14th Oct 2025 @ 8:51am<\/strong><\/p>\n

We’ve just been provided with an updated statement, which adds a little bit of extra detail and confirms our earlier thinking.<\/p>\n

A Vodafone Spokesperson said:<\/strong><\/p>\n

“On Monday afternoon, for a short time, the Vodafone network had an issue affecting broadband, 4G and 5G services. This was triggered by a non-malicious software issue with one of our vendor partners which has now been resolved, and the network has fully recovered. We apologise for any inconvenience this caused our customers.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Over the past few minutes we’ve started to receive reports from customers of Vodafone UK about a significant outage of their national network. The details are currently quite limited, with reports coming in from users of both their fixed line home broadband and mobile services, albeit mostly from mobile data (4G\/5G) users.<\/p>\n","protected":false},"author":1,"featured_media":41716,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[96],"class_list":["post-43503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-vodafone"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/115367310795814338","error":""},"yoast_head":"\nVodafone UK Suffer Major Outage of Mobile and Broadband Connectivity UPDATE4 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Over the past few minutes we've started to receive reports from customers of Vodafone UK about a significant outage of their national network. 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