{"id":43534,"date":"2025-10-16T08:33:24","date_gmt":"2025-10-16T07:33:24","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=43534"},"modified":"2025-10-17T11:29:58","modified_gmt":"2025-10-17T10:29:58","slug":"car-crash-knocks-out-openreach-broadband-and-pole-in-dorset-uk-town","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/10\/car-crash-knocks-out-openreach-broadband-and-pole-in-dorset-uk-town.html","title":{"rendered":"Car Crash Knocks Out Openreach Broadband and Pole in Dorset UK Town UPDATE2"},"content":{"rendered":"

Hundreds of people in the Dorset town of Beaminster have reportedly been left without working broadband and digital phone connectivity for several days after a car crashed into one of Openreach<\/a>’s telecoms (telegraph) poles in the area and promptly burst into flames. Police are currently still trying to locate the driver, which could suggest a criminal aspect.<\/p>\n

The event itself, which happened near the A356 in Beaminster, occurred on Sunday (12th October 2025) night and a crew from the Beaminster Fire Station<\/strong> (credits for the picture), using one breathing apparatus and two hosereel jets, were finally able to extinguish the fire by 10:49pm. Unfortunately, the pole must have been carrying one of Openreach<\/a>’s primary fibre cables, as it was initially reported to have disrupted connectivity for 1,000 customers in the area.<\/p>\n

In an urban area it might only take a few hours to resolve a downed pole, or a few short days, but the situation becomes more complex once there’s something like a fire and car crash involved. In this case, the mitigating circumstances will have involved the need to make the site safe for engineers to work (e.g. the car was finally removed on Tuesday) and to allow time for the police to conduct their investigation first. Not to mention that the operator may have had to seek prior permission for traffic management measures etc.<\/p>\n

An Openreach<\/a> spokesperson said (BBC News<\/a>):<\/strong><\/p>\n

“We’re fully assessing the impact and how much damage has been caused. Then we hope to have a clearer indication of exactly how long it will take before services are restored.<\/p>\n

Installing a new pole and rebuilding the damaged fibre network is a complex task, but we understand how disruptive it is for local residents to be without broadband.<\/p>\n

Our engineers are working as quickly and safely as possible to restore services and get things back to normal.”<\/p><\/blockquote>\n

At present it\u2019s not known precisely when Openreach will be able to complete replacement of the pole and its cables. The operator has previously informed ISPreview that it can take an average of around 20 days to fix damaged poles, such as after a major storm. But over the years we\u2019ve seen examples where, in rare cases of extreme damage, some smaller remote rural areas have been left to wait for several months before repairs (here<\/a>, here<\/a> and here<\/a>).<\/p>\n

UPDATE 9:49am<\/strong><\/p>\n

We’ve got an updated statement from Openreach.<\/p>\n

A spokesperson for Openreach said:<\/strong><\/p>\n

\u201cOur engineers are installing a new pole this morning (Thursday) to replace the one destroyed in Sunday\u2019s incident, which involved a car fire.<\/p>\n

The damage is extensive, making this a complex repair, but our highly skilled teams are working swiftly and safely to restore service.<\/p>\n

Once the new pole is in place, crews are ready to immediately begin installing overhead cables and reconnecting customers to the network.<\/p>\n

We\u2019re aiming to have service restored by the end of Friday, provided there are no unexpected complications.\u201d<\/p><\/blockquote>\n

UPDATE 17th Oct 2025 @ 11:28am<\/strong><\/p>\n

We’ve had another update from Openreach.<\/p>\n

An Openreach spokesperson said:<\/strong><\/p>\n

\u201cFollowing the car fire on Sunday night, a replacement pole was installed yesterday (Thursday), and our engineers worked through the night to reconnect the damaged cables and restore service.<\/p>\n

The repair was complex, but it\u2019s exactly the kind of challenge our teams are trained for – they worked quickly and safely to get the job done. Customers affected by this week\u2019s disruption should now be reconnected to the network and back in service. We\u2019re grateful for everyone\u2019s patience and understanding.<\/p>\n

If anyone is still experiencing issues, please contact your service provider as soon as possible – our engineers remain in the area and are ready to help.\u201d<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Hundreds of people in the Dorset town of Beaminster have reportedly been left without working broadband and digital phone connectivity for several days after a car crashed into one of Openreach’s telecoms (telegraph) poles in the area and promptly burst into flames. Police are currently still trying to locate the driver, which could suggest a […]<\/p>\n","protected":false},"author":1,"featured_media":43536,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,480,465,55,56,69],"class_list":["post-43534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-crime","tag-dorset","tag-fttc","tag-fttp","tag-bt-openreach"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/115382688688753040","error":""},"yoast_head":"\nCar Crash Knocks Out Openreach Broadband and Pole in Dorset UK Town UPDATE2 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Hundreds of people in the Dorset town of Beaminster have reportedly been left without working broadband and digital phone connectivity for several days\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/10\/car-crash-knocks-out-openreach-broadband-and-pole-in-dorset-uk-town.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Car Crash Knocks Out Openreach Broadband and Pole in Dorset UK Town UPDATE2 - 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