{"id":43637,"date":"2025-10-27T10:29:22","date_gmt":"2025-10-27T10:29:22","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=43637"},"modified":"2025-10-27T10:29:22","modified_gmt":"2025-10-27T10:29:22","slug":"broadband-isp-wightfibre-start-charging-for-free-phone-line-service","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/10\/broadband-isp-wightfibre-start-charging-for-free-phone-line-service.html","title":{"rendered":"Broadband ISP WightFibre Start Charging for &#8220;Free&#8221; Phone Line Service"},"content":{"rendered":"<p>Internet service provider <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wightfibre\">WightFibre<\/a>, which is deploying a Fibre-to-the-Premises (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a>) based gigabit broadband network across the Isle of Wight \u2013 just off the South Coast of Hampshire (England), have begun informing existing customers of their full fibre packages that they&#8217;ll now have to pay a monthly fee to keep their &#8220;<em>free<\/em>&#8221; phone line service.<!--more--><\/p>\n<p>Just to recap. Until recently <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wightfibre\">WightFibre<\/a> had been bundling a &#8220;<em>free<\/em>&#8221; fibre-based phone line service with any of their full-fibre broadband packages and also with flexible plans for international calls, anytime calls or evening and weekends. But other customers would have typically paid \u00a36.25 per month for this service, which also includes features like voicemail, call forwarding, rejection, caller ID and more.<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wightfibre\">WightFibre<\/a> is backed by Infracapital, which also supports various other altnets, such as <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/gigaclear\" rel=\"nofollow\" target=\"_blank\">Gigaclear<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fibrus\" target=\"_blank\">Fibrus<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/spectruminternet\" target=\"_blank\">Ogi<\/a> etc. The operator is investing around \u00a3110m by 2030 to deploy their <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a> network across the island, which should reach 90% coverage by the end of 2025, then 96% by the end of 2027 (c.80,000+ premises); they have 25k customers.<\/div>\n<p>However, existing customers of the service have informed ISPreview that WightFibre has emailed them to say, starting in <strong>December 2025<\/strong>, they will be ending the free service and instead &#8220;<em>introducing a small \u00a32 monthly charge for your telephone line<\/em>.&#8221; In fairness, that&#8217;s still incredibly cheap for such a service, particularly given how others can charge several times that amount for the same sort of product.<\/p>\n<p>The provider states that this is because &#8220;<em>our costs in providing this service have risen significantly over the last 5 years<\/em>&#8220;. Existing customers who make use of this service will thus find that WightFibre adds an automatic \u00a32 charge for the phone line service to their bills from 1st December 2025.<\/p>\n<p>Customers who no longer wish to use the service can instead request its removal by responding to the provider&#8217;s email, but they must do so before 23rd November 2025. But naturally WightFibre adds that &#8220;<em>removing your telephone line means you\u2019ll lose your home phone number and you won\u2019t be able to reclaim it later if you decide to add a line again<\/em>&#8220;.<\/p>\n<p>&#8220;<em>We understand that price changes aren\u2019t ideal, and we\u2019re committed to keeping costs fair while continuing to improve your service. If you have any questions or would like help deciding what\u2019s best for you, feel free to call us on 01983 24 24 24 &#8211; we\u2019re happy to help. Thank you for being a valued WightFibre customer<\/em>,&#8221; concluded the email.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Internet service provider WightFibre, which is deploying a Fibre-to-the-Premises (FTTP) based gigabit broadband network across the Isle of Wight \u2013 just off the South Coast of Hampshire (England), have begun informing existing customers of their full fibre packages that they&#8217;ll now have to pay a monthly fee to keep their &#8220;free&#8221; phone line service.<\/p>\n","protected":false},"author":1,"featured_media":29903,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,431],"class_list":["post-43637","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-hampshire"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/115445665925694766","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Broadband ISP WightFibre Start Charging for &quot;Free&quot; 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