{"id":43666,"date":"2025-10-29T10:48:08","date_gmt":"2025-10-29T10:48:08","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=43666"},"modified":"2025-11-05T15:46:36","modified_gmt":"2025-11-05T15:46:36","slug":"mast-removal-in-hebden-bridge-leaves-o2-and-vodafone-uk-users-without-signal","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/10\/mast-removal-in-hebden-bridge-leaves-o2-and-vodafone-uk-users-without-signal.html","title":{"rendered":"Mast Removal in Hebden Bridge Leaves O2 and Vodafone UK Users Without Signal UPDATE2"},"content":{"rendered":"

Residents and businesses in the West Yorkshire (England) market town of Hebden Bridge, which is home to 4,500 people, have been warned that they could suffer from weak to non-existent mobile signals on O2<\/a> and Vodafone<\/a>’s network, potentially lasting into early 2026, after a local mobile mast was suddenly removed.<\/p>\n

“I live in Hebden Bridge and as of Monday 20th October, I noticed when out walking my dog, that my mobile signal was gone for O2<\/a>. After a nose on the local Facebook group, it quickly turned out this was also affecting Vodafone<\/a> users, but not users of the EE<\/a> network<\/em>,” said local resident Ben to ISPreview.<\/p>\n

Some indirect feedback from Cornerstone, which manages the mast in question, indicates that the situation stemmed from a dispute with the site’s landowner. O2<\/a> later confirmed to ISPreview that the mast’s removal was due to the landlord’s decision, albeit without providing further context.<\/p>\n

The situation has left the two mobile operators hurrying to find a replacement site, and a new application has now been placed with the local planning authority. But such things are rarely a rapid process and could still face opposition or other obstacles before deployment can even begin.<\/p>\n

Josh Fenton-Glynn, MP for the Calder Valley, said (Halifax Courier<\/a>):<\/strong><\/p>\n

“Lots of people have been in touch with me about the issues with phone signal around Hebden and Mytholmroyd following the removal of a nearby mast.<\/p>\n

We rely on our phones for so much, it is completely unacceptable that thousands have been abruptly left without a service.<\/p>\n

Various dates have been mentioned to customers in terms of providing updates, including January 2026. This isn\u2019t good enough – residents and businesses are paying for a service that is not being provided.<\/p>\n

Today I have written to the relevant networks explaining what has happened and urging them to fix this as a matter of urgency.<\/p>\n

I\u2019ve also asked them to keep customers updated and provide details of compensation available.”<\/p><\/blockquote>\n

The mobile operators are known to have boosted their signals from other nearby sites, but this won’t be enough to reach everybody and performance for some is likely to remain degraded until a new site can go live.<\/p>\n

An O2 spokesperson told ISPreview:<\/strong><\/p>\n

\u201cWe apologise to customers in the Hebden Bridge area who may be experiencing issues with their mobile service after a mast in the region was recently removed at the landlord\u2019s request. We\u2019re working urgently to identify a new site and, in the meantime, put a temporary solution in place to minimise disruption for customers.<\/p>\n

We\u2019d recommend customers ensure they have Wi-Fi calling enabled on their device so they\u2019re able to make and receive calls and text messages over any broadband network.\u201d<\/p><\/blockquote>\n

One of the biggest frustrations in all this is with regard to the lack of advanced notice about the situation. The mobile operators could have informed locals before its occurrence, but instead left customers to scramble for answers.<\/p>\n

The situation probably isn’t helped by the fact that the town sits in a crisscrossing valley, which makes it difficult to reach every part of the area without the use of multiple mast sites.<\/p>\n

UPDATE 30th Oct 2025 @ 2pm<\/strong><\/p>\n

We’ve also added a comment from Vodafone<\/a>.<\/p>\n

A spokesperson for Vodafone said:<\/strong><\/p>\n

\u201cWe\u2019re aware of a disruption to mobile coverage in parts of Hebden Bridge and Mytholmroyd. The local mast serving the area, which is managed by our infrastructure partner, is currently unavailable after the landlord requested the mast to be removed. We\u2019re very sorry to customers who are affected.<\/p>\n

Our engineers are working to enable coverage from a nearby site in the area, which we expect will improve service. Longer term, we\u2019re working with our infrastructure partner on options to restore full service for the area as quickly as possible.\u201d<\/p><\/blockquote>\n

UPDATE 5th Nov 2025<\/strong><\/p>\n

Local MP Josh Fenton-Glynn has provided an update, which confirms that a temporary solution has been found. This should mean that the signal will return from next week: “For those interested in the technical side, the temporary solution is an alternative ‘microwave connection’ to the mast serving Hebden. These are often used in rural areas. Planning permission has been submitted for a new permanent site which should be in place early next year<\/em>.”<\/p>\n","protected":false},"excerpt":{"rendered":"

Residents and businesses in the West Yorkshire (England) market town of Hebden Bridge, which is home to 4,500 people, have been warned that they could suffer from weak to non-existent mobile signals on O2 and Vodafone’s network, potentially lasting into early 2026, after a local mobile mast was suddenly removed.<\/p>\n","protected":false},"author":1,"featured_media":43668,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[61,406,60,32,63,96,2721,441],"class_list":["post-43666","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-4g","tag-5g","tag-mobile-broadband","tag-o2","tag-three-uk","tag-vodafone","tag-vodafonethree","tag-yorkshire"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/115457064392347198","error":""},"yoast_head":"\nMast Removal in Hebden Bridge Leaves O2 and Vodafone UK Users Without Signal UPDATE2 - 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