{"id":43682,"date":"2026-02-19T10:13:30","date_gmt":"2026-02-19T10:13:30","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=43682"},"modified":"2026-02-20T14:34:09","modified_gmt":"2026-02-20T14:34:09","slug":"ee-talktalk-and-vodafone-attract-most-uk-complaints-for-broadband-in-q3-2025","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/02\/ee-talktalk-and-vodafone-attract-most-uk-complaints-for-broadband-in-q3-2025.html","title":{"rendered":"EE, TalkTalk and Vodafone Attract Most UK Complaints for Broadband in Q3 2025"},"content":{"rendered":"

Market regulator Ofcom<\/a> has this morning published their latest quarterly Q3 2025 study of UK consumer telecoms and TV complaints, which jointly names EE<\/a>, TalkTalk<\/a> and Vodafone<\/a> as attracting the most moans from customers for fixed broadband services, while Sky Mobile<\/a> took the most flak for Mobile services and EE<\/a> did the same for Pay TV.<\/p>\n

Take note that the regulator’s report only covers complaints that Ofcom<\/a> itself has received and not those sent directly to an ISP, the ISPA<\/a> or an Alternative Dispute Resolution<\/strong> (ADR) complaints handler (i.e. Communications Ombudsman<\/strong> or CISAS<\/strong>). Ofcom<\/a> does not deal with individual complaints, but they do monitor them and can take action if enough people raise a concern.<\/p>\n

NOTE:<\/strong> Ofcom received 38,441 telecoms complaints directly from consumers in 2024, although a single complaint might be recorded as different\/multiple issues and therefore account for more than one complaint in these figures.<\/div>\n

Otherwise, the results below reflect a proportion of residential subscribers (i.e. the total number of quarterly complaints per 100,000 customers per provider), which makes it easier to compare providers in a market where ISPs can vary significantly in size. But sadly, the study only covers feedback from the largest ISPs due to limited data (i.e. those with a market share of at least 1.5%).<\/p>\n

Just for some extra context. Ofcom’s most recent May 2025 study of telecoms provider quality (here<\/a>) revealed that the proportion of UK consumers who were satisfied with their communications services stood at 73% for landline services (down from 77% two years earlier), 84% for broadband (up from 82%) and 88% for mobile services (up from 87%).<\/p>\n

Fixed Line Home Broadband Complaints<\/strong><\/span><\/h3>\n

EE<\/a>, TalkTalk<\/a> and Vodafone<\/a> jointly attracted the most broadband complaints in Q3 2025, with between 37% and 45% of them being driven by faults, service and provisioning issues. On the flip side, Plusnet<\/a> attracted the fewest complaints of all the listed providers (although NOW Broadband didn’t attract enough complaints to be included this time around). Virgin Media<\/a> also continued to show a fall in complaint volumes.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nQ4 2024<\/strong><\/td>\nQ1 2025<\/strong><\/td>\nQ2 2025<\/strong><\/td>\nQ3 2025<\/strong><\/td>\n<\/tr>\n
BT<\/a><\/td>\n10<\/td>\n11<\/td>\n9<\/td>\n9<\/td>\n<\/tr>\n
EE<\/td>\n12<\/td>\n11<\/td>\n10<\/td>\n10<\/td>\n<\/tr>\n
NOW TV<\/a> \/ Broadband<\/td>\n15<\/td>\n10<\/td>\n11<\/td>\n <\/td>\n<\/tr>\n
Plusnet<\/a><\/td>\n5<\/td>\n5<\/td>\n4<\/td>\n4<\/td>\n<\/tr>\n
Sky Broadband<\/a><\/td>\n5<\/td>\n6<\/td>\n6<\/td>\n6<\/td>\n<\/tr>\n
TalkTalk<\/a><\/td>\n13<\/td>\n13<\/td>\n9<\/td>\n10<\/td>\n<\/tr>\n
Virgin Media<\/a><\/td>\n11<\/td>\n12<\/td>\n8<\/td>\n7<\/td>\n<\/tr>\n
Vodafone<\/a><\/td>\n11<\/td>\n11<\/td>\n9<\/td>\n10<\/td>\n<\/tr>\n
Industry Average<\/td>\n9<\/td>\n10<\/td>\n8<\/td>\n8<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Fixed Line Phone Complaints<\/strong><\/span><\/h3>\n

TalkTalk also attracted the most complaints for fixed line (landline) phone services, which were once again mainly driven (38%) by faults, service and provisioning issues. By comparison, Utility Warehouse continued to attract the fewest complaints, followed Sky.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nQ4 2024<\/strong><\/td>\nQ1 2025<\/strong><\/td>\nQ2 2025<\/strong><\/td>\nQ3 2025<\/strong><\/td>\n<\/tr>\n
BT<\/a><\/td>\n7<\/td>\n7<\/td>\n4<\/td>\n5<\/td>\n<\/tr>\n
EE<\/td>\n8<\/td>\n8<\/td>\n8<\/td>\n6<\/td>\n<\/tr>\n
NOW TV<\/a> \/ Broadband<\/td>\n10<\/td>\n4<\/td>\n4<\/td>\n5<\/td>\n<\/tr>\n
Plusnet<\/a><\/td>\n4<\/td>\n3<\/td>\n3<\/td>\n5<\/td>\n<\/tr>\n
Sky Broadband<\/a> \/ Talk<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n
TalkTalk<\/td>\n7<\/td>\n8<\/td>\n6<\/td>\n7<\/td>\n<\/tr>\n
Utility Warehouse<\/td>\n1<\/td>\n1<\/td>\n0<\/td>\n1<\/td>\n<\/tr>\n
Virgin Media<\/a><\/td>\n6<\/td>\n5<\/td>\n4<\/td>\n3<\/td>\n<\/tr>\n
Vodafone<\/td>\n3<\/td>\n3<\/td>\n3<\/td>\n4<\/td>\n<\/tr>\n
Industry Average<\/td>\n5<\/td>\n5<\/td>\n4<\/td>\n4<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Mobile Complaints<\/strong><\/span><\/h3>\n

Mobile operators still enjoy lower complaint levels than fixed line providers, but Sky Mobile<\/a> did still attract the most moans, and ironically 33% of those were about their complaints handling process, while 25% had issues with changing provider.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nQ4 2024<\/strong><\/td>\nQ1 2025<\/strong><\/td>\nQ2 2025<\/strong><\/td>\nQ3 2025<\/strong><\/td>\n<\/tr>\n
EE<\/td>\n2<\/td>\n2<\/td>\n1<\/td>\n1<\/td>\n<\/tr>\n
O2<\/a><\/td>\n4<\/td>\n3<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n
Sky Mobile<\/a><\/td>\n1<\/td>\n2<\/td>\n2<\/td>\n3<\/td>\n<\/tr>\n
Tesco Mobile<\/a><\/td>\n1<\/td>\n1<\/td>\n1<\/td>\n1<\/td>\n<\/tr>\n
Three UK<\/a><\/td>\n3<\/td>\n2<\/td>\n3<\/td>\n2<\/td>\n<\/tr>\n
Vodafone<\/td>\n2<\/td>\n1<\/td>\n1<\/td>\n1<\/td>\n<\/tr>\n
iD Mobile<\/a><\/td>\n3<\/td>\n2<\/td>\n2<\/td>\n1<\/td>\n<\/tr>\n
Industry Average<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Laura Joseph, Chief Customer Officer at Tesco Mobile<\/a>, said:<\/strong><\/p>\n

\u201cWe\u2019re proud to continue to be named as one of the industry\u2019s least complained about mobile networks in Ofcom\u2019s latest report.<\/p>\n

Customer satisfaction is a continued priority for us and we\u2019re pleased to sustain our position within the industry as a network recognised for our great customer service. We always review customer complaints to make sure that we\u2019re constantly improving our service – that\u2019s how we remain a top choice network for customer service.\u201d<\/p><\/blockquote>\n

Pay TV Complaints<\/strong><\/span><\/h3>\n

Finally, EE attracted the most complaints for Pay TV services by far – mostly (33%) due to problems with complaints handling and changing provider (32%), while TalkTalk received the fewest complaints.<\/p>\n\n\n\n\n\n\n\n\n
 <\/td>\nQ4 2024<\/strong><\/td>\nQ1 2025<\/strong><\/td>\nQ2 2025<\/strong><\/td>\nQ3 2025<\/strong><\/td>\n<\/tr>\n
EE (prev. BT<\/a>)<\/td>\n6<\/td>\n7<\/td>\n6<\/td>\n6<\/td>\n<\/tr>\n
Sky TV<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n3<\/td>\n<\/tr>\n
TalkTalk<\/td>\n2<\/td>\n3<\/td>\n1<\/td>\n2<\/td>\n<\/tr>\n
Virgin Media<\/td>\n7<\/td>\n8<\/td>\n5<\/td>\n5<\/td>\n<\/tr>\n
Industry Average<\/td>\n3<\/td>\n4<\/td>\n3<\/td>\n3<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Ofcom’s Consumer Complaints Report Q3 2025<\/strong><\/span>
\nhttps:\/\/www.ofcom.org.uk\/..\/telecoms-and-pay-tv-complaints<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Market regulator Ofcom has this morning published their latest quarterly Q3 2025 study of UK consumer telecoms and TV complaints, which jointly names EE, TalkTalk and Vodafone as attracting the most moans from customers for fixed broadband services, while Sky Mobile took the most flak for Mobile services and EE did the same for Pay […]<\/p>\n","protected":false},"author":1,"featured_media":26859,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,405,76,32,36,84,113,66,34,74,63,475,96],"class_list":["post-43682","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-ee","tag-kc","tag-o2","tag-ofcom-regulation","tag-plusnet","tag-postoffice","tag-sky-broadband","tag-statistics","tag-talktalk","tag-three-uk","tag-virgin-media","tag-vodafone"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116096769278130804","error":""},"yoast_head":"\nEE, TalkTalk and Vodafone Attract Most UK Complaints for Broadband in Q3 2025 - 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