{"id":44017,"date":"2025-11-29T00:01:51","date_gmt":"2025-11-29T00:01:51","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=44017"},"modified":"2025-11-28T13:33:45","modified_gmt":"2025-11-28T13:33:45","slug":"openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html","title":{"rendered":"Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers"},"content":{"rendered":"

Network access provider Openreach<\/a> (BT<\/a>) has provided an important update on the planned (pilot) closure of their next two legacy exchanges in Ballyclare<\/strong> (9,500 premises in N.Ireland) and Kenton Road<\/strong> (9,500 premises in London), which were originally due to be switched off on 30th November 2025 but will now remain open a bit longer to help the remaining users migrate.<\/p>\n

Just to recap. The operator is currently in the early pilot stage of closing around 4,600 of their 5,600 UK exchanges<\/strong>. This is occurring because only c.1,000 of these are needed to provide nationwide coverage of modern \u201cfibre broadband<\/em>\u201d services (FTTC<\/a> \/ SOGEA, FTTP<\/a> etc.) \u2013 the Openreach<\/a> Handover Points<\/strong> (OHPs or \u201cSuper Digital Exchanges<\/em>\u201c). The rollout of full fibre (FTTP<\/a>) technology, combined with the retirement of copper lines and legacy services (ADSL<\/a>, WLR, PSTN etc.), will soon make it economically unviable to support both the old and new exchanges.<\/p>\n

NOTE:<\/strong> Openreach<\/a> previously predicted that, come 2025, the number of copper broadband customers being served by the old 4,600 exchanges would fall to just 1 million.<\/div>\n

The operator has thus long since developed a gradual plan for closing the thousands of older exchanges \u2013 known as the Exchange Exit Programme<\/strong><\/a>, which starts with an initial pilot of 3 exchanges and then extends to a closure of 105 \u201cpriority exchanges<\/em>\u201d by 2030 (i.e. taking place in four phases), with the rest then following through the early 2030s. The tentative dates for these have already been announced (here<\/a>).<\/p>\n

Closing an exchange and migrating affected customers remains a highly complex process, which typically takes around 4-7 years (depending upon the complexity of each exchange) \u2013 starting with a Stop Sell<\/strong> of old products and eventually ending with everything being switched off. Only after that do Openreach and ISPs remove their physical kit, which can take a few short months.<\/p>\n

What’s happened so far?<\/strong><\/span><\/h3>\n

Earlier this week we reported that the first of three pilot exchange closures for this programme, Deddington<\/strong> (serving c.1,800 copper lines), had finally shut its doors a little ahead of schedule (here<\/a>) – new digital lines are now being served and managed by the nearby Banbury Exchange<\/strong> (OHP). None of this is surprising, as Deddington was also one of the first UK areas to go fully FTTP<\/a>.<\/p>\n

By comparison, the next two pilot exchanges – Ballyclare and Kenton Road – are much larger and more challenging to address, and that’s intentional. Openreach needs to confront the hardest areas now and establish the best approaches for dealing with them, which will then inform their solutions when it comes to retiring thousands more in the future. Both exchanges were originally due to shut their doors on 30th November.<\/p>\n

However, much as we reported last weekend (here<\/a>), both of these exchanges currently still have some active consumer broadband and phone lines (i.e. they\u2019ve not been migrated yet) – not many, but we were told is was \u201cenough to hinder the closure<\/em>\u201d. Some other lines are also in the process of being migrated, but won’t all be shifted by the closure date. The operator has thus been busy working closely with ISPs, Ofcom<\/a>, the Government (DSIT) and the Office of the Telecoms Adjudicator (OTA) to find solutions.<\/p>\n

Openreach has also been working with retail providers in an effort to try and identify what kind of users theses are (they\u2019re currently investigating that alongside retails providers), since nobody wants to disconnect customers, particularly if some of them may turn out to be classified as \u201cvulnerable<\/em>\u201c, or part of any other high risk or critical infrastructure (CNI) group.<\/p>\n

What’s the latest update?<\/strong><\/span><\/h3>\n

According to the latest private briefing<\/a> on all this, which was posted on Wednesday, Openreach are still busy trying to identify whether any of those who haven’t yet been shifted off the exchange are “vulnerable<\/em>” users. The operator is currently still reviewing their position over whether or when to cease consumer customers and are, in the meantime, continuing to work with everyone involved to exit the pilot exchanges safely.<\/p>\n

“Whilst we continue to work this through, we’ve now confirmed with industry that where CPs [Communication Providers] have failed to migrate consumer customers\u2019 assets prior to the deadline, Openreach will NOT cease on 1st December 2025, but services will remain subject to original termination notices \u2013 we will keep CPs informed of any future plans to cease these lines<\/em>,” said a spokesperson to ISPreview.<\/p>\n

In short, the exchanges will not now be closing this weekend as originally planned and Openreach are allowing more time to find solutions for the remaining lines, although they’ve yet to agree a new timetable for closure with providers. In the meantime, they’ve advised affected broadband and phone providers to continue trying to migrate their consumer customers to digital alternatives, including full fibre (FTTP) and SOGEA (FTTC<\/a>).<\/p>\n

As we pointed out in the prior update, business lines<\/strong> aren\u2019t so lucky, with Openreach making clear that disconnection will be the outcome: \u201cIf a CP fails to cease and\/or migrate the services by the end of 30 November 2025, any live business assets which do not have an inflight order or have not been agreed as critical life impacting services, will be ceased by Openreach from the 1 December 2025<\/em>\u201c.<\/p>\n

Hopefully we’ll learn what the revised switch-off dates will be in the near future.<\/p>\n","protected":false},"excerpt":{"rendered":"

Network access provider Openreach (BT) has provided an important update on the planned (pilot) closure of their next two legacy exchanges in Ballyclare (9,500 premises in N.Ireland) and Kenton Road (9,500 premises in London), which were originally due to be switched off on 30th November 2025 but will now remain open a bit longer to […]<\/p>\n","protected":false},"author":1,"featured_media":40636,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,69],"class_list":["post-44017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-bt-openreach"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/115630054760879506","error":""},"yoast_head":"\nOpenreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Network access provider Openreach (BT) has provided an important update on the planned (pilot) closure of their next two legacy exchanges in Ballyclare\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Network access provider Openreach (BT) has provided an important update on the planned (pilot) closure of their next two legacy exchanges in Ballyclare\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-29T00:01:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/01\/nggallery_import\/2025-Openreach-engineer-testing-connections-in-exchange-PR-200125.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers\",\"datePublished\":\"2025-11-29T00:01:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html\"},\"wordCount\":889,\"commentCount\":31,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/nggallery_import\\\/2025-Openreach-engineer-testing-connections-in-exchange-PR-200125.webp\",\"keywords\":[\"BT\",\"Openreach\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html\",\"name\":\"Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/nggallery_import\\\/2025-Openreach-engineer-testing-connections-in-exchange-PR-200125.webp\",\"datePublished\":\"2025-11-29T00:01:51+00:00\",\"description\":\"Network access provider Openreach (BT) has provided an important update on the planned (pilot) closure of their next two legacy exchanges in Ballyclare\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/nggallery_import\\\/2025-Openreach-engineer-testing-connections-in-exchange-PR-200125.webp\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/nggallery_import\\\/2025-Openreach-engineer-testing-connections-in-exchange-PR-200125.webp\",\"width\":1000,\"height\":1000,\"caption\":\"2025 Openreach engineer testing connections in exchange PR 200125\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2025\\\/11\\\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers - ISPreview UK","description":"Network access provider Openreach (BT) has provided an important update on the planned (pilot) closure of their next two legacy exchanges in Ballyclare","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html","og_locale":"en_GB","og_type":"article","og_title":"Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers - ISPreview UK","og_description":"Network access provider Openreach (BT) has provided an important update on the planned (pilot) closure of their next two legacy exchanges in Ballyclare","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2025-11-29T00:01:51+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/01\/nggallery_import\/2025-Openreach-engineer-testing-connections-in-exchange-PR-200125.webp","type":"image\/webp"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers","datePublished":"2025-11-29T00:01:51+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html"},"wordCount":889,"commentCount":31,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/01\/nggallery_import\/2025-Openreach-engineer-testing-connections-in-exchange-PR-200125.webp","keywords":["BT","Openreach"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html","name":"Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/01\/nggallery_import\/2025-Openreach-engineer-testing-connections-in-exchange-PR-200125.webp","datePublished":"2025-11-29T00:01:51+00:00","description":"Network access provider Openreach (BT) has provided an important update on the planned (pilot) closure of their next two legacy exchanges in Ballyclare","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/01\/nggallery_import\/2025-Openreach-engineer-testing-connections-in-exchange-PR-200125.webp","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/01\/nggallery_import\/2025-Openreach-engineer-testing-connections-in-exchange-PR-200125.webp","width":1000,"height":1000,"caption":"2025 Openreach engineer testing connections in exchange PR 200125"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/44017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=44017"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/44017\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/40636"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=44017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=44017"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=44017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}