{"id":44225,"date":"2025-12-16T11:21:21","date_gmt":"2025-12-16T11:21:21","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=44225"},"modified":"2025-12-16T13:52:03","modified_gmt":"2025-12-16T13:52:03","slug":"isp-zen-internet-acquire-lit-fibres-uk-consumer-broadband-base","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2025\/12\/isp-zen-internet-acquire-lit-fibres-uk-consumer-broadband-base.html","title":{"rendered":"ISP Zen Internet Acquire Lit Fibre’s UK Consumer Broadband Base UPDATE"},"content":{"rendered":"

Rochdale-based broadband ISP Zen Internet<\/a> has today followed their recent acquisition of Fibrehop<\/a>‘s customer base (here<\/a>) by announcing that they’ve also agreed to acquire Lit Fibre\u2019s customers. This follows a decision by Lit’s Board to exit the UK internet access market, after previously selling the full fibre network they built to CityFibre<\/a>.<\/p>\n

In case anybody has forgotten. Lit Fibre used to be a vertically integrated alternative broadband network and retail ISP, but that changed last year after CityFibre<\/a> agreed to acquire their full fibre network of over 200,000 premises in England – estimated to be valued at around \u00a380m (here<\/a>).<\/p>\n

Following the above sale, Lit Fibre ended up becoming more of a retail-only ISP and retained control over their customer base (CityFibre<\/a> is a wholesale-only network and so doesn’t do retail), but the provider appears to have struggled to make this work and hence today’s deal with Zen Internet<\/a>. The exact number of customers involved remains unclear, although the base is unlikely to be terribly big.<\/p>\n

According to the announcement, customers are told that the transition should bring the “reassurance of a larger, long-established provider while keeping their current package unchanged<\/em>“. Customers will also retain the same monthly price, contract length, terms and conditions, and Lit Fibre\u2019s commitment to no in-contract price increases.<\/p>\n

Richard Tang, CEO, Zen Internet<\/a>, said:<\/strong><\/p>\n

\u201cLit Fibre customers have chosen a provider that puts service and fairness first, and that\u2019s exactly what Zen stands for. We\u2019re delighted to welcome them to Zen, and we\u2019re committed to preserving their existing terms and delivering a great service, in line with our purpose to \u2018do right for people and planet\u2019.\u201d<\/p><\/blockquote>\n

Tom Williams, CEO Lit Fibre Limited, said:<\/strong><\/p>\n

\u201cEnsuring customers are able to move to a trusted provider that shares our values was important to us. Zen\u2019s long-standing reputation for customer care and quality makes them the right home for our customers and we are confident that our customers will continue to receive great service and support from Zen.\u201d<\/p><\/blockquote>\n

The migration is expected to begin in January 2026 and until then customers should contact Lit Fibre for support in the usual way. Customers are told they will “receive more information from Lit Fibre with a clear overview of next steps<\/em>” in the near future.<\/p>\n

UPDATE 1:48pm<\/strong><\/p>\n

Thanks to several of our readers, who are Lit Fibre customers, for sharing a copy of the email they just received about this (personal details redacted).<\/p>\n

Copy of Lit Fibre’s Customer Email<\/strong><\/span><\/p>\n

Subject:<\/strong> Important notice about your Lit Fibre broadband service<\/em><\/p>\n

Hello XXXXXXXXXXXX,<\/p>\n

As always, we want you to be the first to know about any changes to your Lit Fibre service. <\/p>\n

The Lit Fibre team have decided to step away from the broadband retail market and as a result, we have arranged for your broadband service to be transferred from Lit Fibre to Zen Internet, who will take over billing and customer support for your account. This email is notice of that upcoming change. <\/p>\n

Important things to know about the change: <\/strong><\/p>\n