{"id":44744,"date":"2026-02-13T11:47:50","date_gmt":"2026-02-13T11:47:50","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=44744"},"modified":"2026-02-13T12:00:51","modified_gmt":"2026-02-13T12:00:51","slug":"uk-broadband-isp-vfast-launch-new-customer-support-hub","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/02\/uk-broadband-isp-vfast-launch-new-customer-support-hub.html","title":{"rendered":"UK Broadband ISP Vfast Launch New Customer Support Hub"},"content":{"rendered":"<p>Kent-based independent internet provider <a href=\"https:\/\/www.vfast.co.uk\" target=\"_blank\" rel=\"noopener noreferrer\">Vfast<\/a> (<a href=\"http:\/\/www.orbital.net\/\" target=\"_blank\" rel=\"noopener noreferrer\">Orbital Net<\/a>), which sells broadband packages to homes via a mix of wireless (FWA) and full fibre (<a class=\"shortlink shortlink-71 shortlink-chref\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/cityfibre\" target=\"_blank\" rel=\"\" title=\"cityfibre\" data-chref=\"https:\/\/www.cityfibre.com\">CityFibre<\/a> and OFNL etc.) networks, has today announced that they&#8217;ve launched a new <a href=\"https:\/\/vfastinternet.freshdesk.com\/support\/solutions\" target=\"_blank\" rel=\"noopener\">Customer Support Hub<\/a> &#8211; a dedicated online platform designed to &#8220;<em>make finding answers faster, simpler, and more convenient<\/em>&#8220;.<!--more--><\/p>\n<p>The new hub seems like a more useful support page for the service, which provides access to nearly 100 helpful articles, step-by-step guides, account support information, troubleshooting tips, and expert advice to help customers get the best performance from their connection. This is something that a lot of other ISPs already have in one form or another.<\/p>\n<p>&#8220;<em>As part of our ongoing commitment to being a truly customer-focused ISP, we\u2019re always looking for ways to improve how we support you. While our ticket system, phone line, and chatbot remain available, we know many customers prefer quick, self-service solutions<\/em>,&#8221; said a spokesperson for the provider. &#8220;<em>We\u2019ll continue adding new guides and helpful content, so keep checking back<\/em>.&#8221;<\/p>\n<p><span style=\"color: #339966;\"><strong>What&#8217;s in the new Customer Support Hub?<\/strong><\/span><\/p>\n<ul>\n<li>Router and equipment setup guides<\/li>\n<li>Step-by-step troubleshooting for common issues<\/li>\n<li>Account and billing support information<\/li>\n<li>Wi-Fi optimisation tips<\/li>\n<li>Searchable FAQs and how-to articles<\/li>\n<li>Regularly updated support content<\/li>\n<li>Instant access to answers<\/li>\n<li>Simple, easy-to-follow guides<\/li>\n<li>Searchable support articles<\/li>\n<li>Support available anytime, anywhere<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Kent-based independent internet provider Vfast (Orbital Net), which sells broadband packages to homes via a mix of wireless (FWA) and full fibre (CityFibre and OFNL etc.) networks, has today announced that they&#8217;ve launched a new Customer Support Hub &#8211; a dedicated online platform designed to &#8220;make finding answers faster, simpler, and more convenient&#8220;.<\/p>\n","protected":false},"author":1,"featured_media":44747,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[460],"class_list":["post-44744","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-kent"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116063166475446386","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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