{"id":45016,"date":"2026-03-12T07:47:26","date_gmt":"2026-03-12T07:47:26","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=45016"},"modified":"2026-03-12T14:20:13","modified_gmt":"2026-03-12T14:20:13","slug":"broadband-isp-brsk-to-start-migrating-uk-customers-to-youfibre-next-week","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/03\/broadband-isp-brsk-to-start-migrating-uk-customers-to-youfibre-next-week.html","title":{"rendered":"Broadband ISP Brsk to Start Migrating UK Customers to Youfibre Next Week UPDATE"},"content":{"rendered":"<p>Customers of broadband provider Brsk, which is part of the Substantial Group (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/netomnia\" target=\"_blank\">Netomnia<\/a>) that in January 2026 decided to merge their two retail providers under a single brand &#8211; <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/youfibre\" rel=\"nofollow\" target=\"_blank\">Youfibre<\/a> (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/01\/netomnia-to-merge-retail-uk-broadband-isp-brand-brsk-into-youfibre.html\">here<\/a>), have just been notified that the migration process will begin on Monday 16th March 2026.<!--more--><\/p>\n<p>Just to recap. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/netomnia\" target=\"_blank\">Netomnia<\/a> (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/youfibre\" rel=\"nofollow\" target=\"_blank\">YouFibre<\/a>) and Brsk originally operated as separate companies \u2013 both with their own full fibre networks and vertically integrated retail ISPs. But this changed in June 2024 after the two operators, which shared a connected investor in the shape of Advencap, announced their intention to merge and create one of the markets largest alternative networks (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/06\/brsk-and-netomnia-agree-large-uk-full-fibre-broadband-merger.html\">here<\/a>).<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> The Substantial Group is backed by over <strong>\u00a31.6bn<\/strong> of equity and debt from investors Advencap, DigitalBridge, and Soho Square Capital etc. The group covers over 3 million UK premises (inc. 460,000 customers) with \u201c<em>full fibre<\/em>\u201d <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a> across parts of 98 cities and towns, but their network has recently signed a consolidation deal with <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/nexfibre\" target=\"_blank\">nexfibre<\/a>\/VMO2&#8217;s parents (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/02\/netomnia-agree-uk-broadband-merger-deal-with-owners-of-virgin-media-o2.html\">here<\/a>).<\/div>\n<p>Since then the group&#8217;s two retail ISPs have been gradually coming closer together and last year&#8217;s Brsk <strong>data breach<\/strong> may well have encouraged that process a bit too (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/concern-as-uk-broadband-isp-brsk-hit-by-major-customer-data-breach.html\">here<\/a>). Suffice to say that nobody was particularly surprised when it was announced that Brsk would be fully merged into the dominant <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/youfibre\" rel=\"nofollow\" target=\"_blank\">Youfibre<\/a> brand.<\/p>\n<p>Youfibre has previously pledged that there will be&nbsp;\u201c<em>no immediate changes<\/em>\u201d to Brsk&#8217;s customer contracts, plans or pricing, points of contact, or day-to-day operations. A phased transition to the unified brand will take place during H1 2026 and Brsk has now notified customers that the migration process itself will begin next Monday (credits to Shaukat and Ian for the tip).<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>Brsk Customer Email &#8211; 11th March 2026<\/strong><\/span><\/p>\n<p><strong>Subject:<\/strong> Your move to YouFibre will be official next week!<\/p>\n<p><strong>You&#8217;ll officially be a YouFibre customer from next week &#x1f389;<\/strong><\/p>\n<p>Hi XXXXXXXX,<\/p>\n<p>We\u2019re delighted to share an important milestone in our journey together; from Monday 16 March we&#8217;ll be moving brsk customers over to become official YouFibre customers!<\/p>\n<p>As a reminder, your speed, price and current add-ons will all move with you in line with your <a href=\"https:\/\/www.brsk.co.uk\/documents\/terms-and-conditions-home-broadband\" target=\"_blank\" rel=\"noopener\">current terms<\/a>.<\/p>\n<p>We\u2019ve put a lot of care and preparation into making this transition as smooth as possible for you, if anything pops up that you need to know about, we\u2019ll keep you fully informed.<\/p>\n<p><strong>There&#8217;s plenty to look forward to.<\/strong><\/p>\n<p>Once the move is fully completed, you&#8217;ll be able to download the YouFibre app to manage your broadband on the go. More information on this will be shared during next week.<\/p>\n<p>PLUS you&#8217;ll get:<\/p>\n<p>\u27a4 Fast, fair, fixed-price plans with no surprise price rises mid-contract<\/p>\n<p>\u27a4 Rewarding your loyalty with great deals at renewal<\/p>\n<p>\u27a4 Brilliant support from boffins, not bots<\/p>\n<p>\u27a4 Excellent Trustpilot score<\/p>\n<p>Thank you for being with us through this exciting change. Your support and loyalty mean a great deal to us, and we can\u2019t wait to continue building something even better together.<\/p>\n<p>Giorgio Iovino<br \/>\nCEO<\/p>\n<p>(For more FAQs, visit <a href=\"https:\/\/www.brsk.co.uk\/brsk-youfibre-faq\" target=\"_blank\" rel=\"noopener\">this link<\/a>)<\/p><\/blockquote>\n<p><strong>UPDATE 2:18pm<\/strong><\/p>\n<p>For those asking about the fate of Brsk&#8217;s Netgem powered pay TV service\/package, which doesn&#8217;t exist on Youfibre. We understand that, as above, existing customers with this service will continue to have their contract\/service honoured, but it won&#8217;t be made available to new customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers of broadband provider Brsk, which is part of the Substantial Group (Netomnia) that in January 2026 decided to merge their two retail providers under a single brand &#8211; Youfibre (here), have just been notified that the migration process will begin on Monday 16th March 2026.<\/p>\n","protected":false},"author":1,"featured_media":40094,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[2660,472,56,2353],"class_list":["post-45016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-brsk","tag-business","tag-fttp","tag-netomnia"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116215103400578478","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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