{"id":45044,"date":"2026-03-15T00:01:13","date_gmt":"2026-03-15T00:01:13","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=45044"},"modified":"2026-03-13T13:17:07","modified_gmt":"2026-03-13T13:17:07","slug":"community-fibre-joins-uk-gov-charter-to-stop-unexpected-bill-increases","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/03\/community-fibre-joins-uk-gov-charter-to-stop-unexpected-bill-increases.html","title":{"rendered":"Community Fibre Joins UK Gov Charter to Stop Unexpected Bill Increases"},"content":{"rendered":"<p>UK ISP <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/communityfibre\" rel=\"nofollow\" target=\"_blank\">CommunityFibre<\/a>, which has invested c.\u00a31bn to build a 5Gbps speed full fibre (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a>) broadband network across 1.342 million homes (inc. 185k businesses within 200 metres of their network) \u2013 mostly in London, has just become the latest internet provider to sign-up to the Government&#8217;s&nbsp;new <strong><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/02\/major-uk-broadband-isps-sign-gov-charter-to-stop-unexpected-bill-increases.html\">Telecoms Consumer Charter<\/a><\/strong> (TCC).<!--more--><\/p>\n<p>The Government announced the new charter last month, which succeeded in getting the major UK broadband and phone providers &#8211; including <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/plusnetuk\" rel=\"nofollow\" target=\"_blank\">Plusnet<\/a>), <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a>, VodafoneThree (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a>), <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/kcom\" rel=\"nofollow\" target=\"_blank\">KCOM<\/a> &#8211; to make a commitment to \u201c<em>stop unexpected bill increases<\/em>\u201c (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/02\/major-uk-broadband-isps-sign-gov-charter-to-stop-unexpected-bill-increases.html\">see our summary<\/a>).<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> The new charter is also supported by the Internet Service Providers Association (<a class=\"shortlink shortlink-129 shortlink-chref\" title=\"ispa\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ispa\" target=\"_blank\" rel=\"noopener\" data-chref=\"https:\/\/www.ispa.org.uk\">ISPA<\/a>) and the Independent Networks Cooperative Association (INCA).<\/div>\n<p>The good news is that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/communityfibre\" rel=\"nofollow\" target=\"_blank\">CommunityFibre<\/a> has now signed up to the same charter. But it should be said that the TCC doesn&#8217;t do anything to stop mid-contract price hikes themselves and nor does it address the unfairness of how mid-contract price hikes are currently being applied (e.g. applying the same flat c.\u00a32-\u00a34 monthly increase to those who pay just c.\u00a320 a month and those who pay c.\u00a3100 \u2013 disproportionately targeting those least able to afford it).<\/p>\n<p>The TCC is itself a somewhat belated reaction to last year\u2019s controversial decision by mobile operator <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/10\/o2-uk-increases-mid-contract-price-hikes-for-mobile-customers.html\">here<\/a>), which suddenly increased the cost of their existing mid-contract price hikes policy and applied that to their existing customers too (i.e. those who had signed-up via the previous policy were forced to accept the new one and its higher prices).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UK ISP CommunityFibre, which has invested c.\u00a31bn to build a 5Gbps speed full fibre (FTTP) broadband network across 1.342 million homes (inc. 185k businesses within 200 metres of their network) \u2013 mostly in London, has just become the latest internet provider to sign-up to the Government&#8217;s&nbsp;new Telecoms Consumer Charter (TCC).<\/p>\n","protected":false},"author":1,"featured_media":41256,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[1491,36,38,2638],"class_list":["post-45044","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-community-fibre","tag-ofcom-regulation","tag-politics","tag-social-tariff"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116230257303585992","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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