{"id":45505,"date":"2026-04-18T00:01:48","date_gmt":"2026-04-17T23:01:48","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=45505"},"modified":"2026-05-18T12:29:23","modified_gmt":"2026-05-18T11:29:23","slug":"the-frustrating-4-month-case-of-a-vanishing-mobile-mast-in-tenby-wales","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/04\/the-frustrating-4-month-case-of-a-vanishing-mobile-mast-in-tenby-wales.html","title":{"rendered":"The Frustrating 4 Month Case of a Vanishing UK Mobile Phone Mast UPDATE"},"content":{"rendered":"

At the start of January 2026 a mobile phone mast in the Pembrokeshire (Wales) seaside town of Tenby suddenly disappeared, leaving locals to suffer extremely poor service quality no matter what network they used (some areas even have no signal at all). At the same time some mobile operators continued to deny there was even a problem, until very recently.<\/p>\n

The mast itself, which is the closest one to the town centre and so is particularly important, was built 22 years ago in 2004 as an O2<\/a> mast, albeit with services from EE<\/a> and Three UK<\/a> being added a few years later (the 3G<\/a> from Three UK<\/a> was recently switched off and their main mast is c.2 miles away), and was last upgraded in 2016 to support 4G<\/a> (mobile broadband) from O2<\/a>, Vodafone<\/a> and EE<\/a>. The mast is eNB 10402 for O2<\/a> and Vodafone<\/a>, and eNB 19146 for EE<\/a> (postcode SA70 8AQ).<\/p>\n

NOTE:<\/strong> Poor mobile coverage and performance have long been a source of complaints in Tenby, but obviously the situation got much worse after the main mast vanished.<\/div>\n

According to some feedback from locals, EE still has a reduced service in parts of Tenby, albeit not as good as when the old mast was live, while service from O2 and Vodafone<\/a> has been in a poor to non-existent state now for several months. As if to make matters worse, some operators, like O2 and Vodafone, have until recently continued to report “no known issues in this area<\/em>” via their network status checkers.<\/p>\n

However, Vodafone’s website was finally updated around 10th March to reflect that the mast had been “decommissioned<\/em>” and to state they were working to “working hard to replace<\/em>” it. But at exactly the same time O2’s map was continuing to claim “excellent indoors and outdoors<\/em>” coverage, when that had not been the case for over two months.<\/p>\n

More recently, during early April 2026 (nearly four months on), O2 decided to rub salt into the wound by allegedly telling one of our readers (hellomoto): “We’ve investigated our network in this area and there are no problems, we advise you to try cleaning your SIM card and restarting your phone<\/em>.” The same reader tried contacting EE about the issue, but struggled to get a reply.<\/p>\n

“Speeds on O2 when you do get signal are about 0.5Mbps, with Vodafone managing about 2Mbps on occasion, but most parts of the town are no signal at all. And that’s outdoors – obviously indoors is completely impossible<\/em>,” said one of ISPreview’s readers (the situation is documented on our forum<\/a>).<\/p>\n

Sample of Social Media Complaints (Tenby Mobile Signal)<\/strong><\/span><\/p>\n

<\/div>\n

Naturally ISPreview decided to see if we could get some concrete answers and so contacted all three of the main mobile operators. Both O2 and VodafoneThree provided a comment, while EE clarified that the site in question is managed by Cornerstone (CTIL) and they have not been involved with its removal.<\/p>\n

A Spokesperson for O2 (Virgin Media<\/a>) said:<\/strong><\/p>\n

“We\u2019re aware of the signal issues in Tenby and apologise for any inconvenience this has caused. This is due to a local mast in the area being decommissioned. Other masts in the area have been optimised to help minimise disruption.”<\/p><\/blockquote>\n

A Spokesperson for VodafoneThree said:<\/strong><\/p>\n

“We\u2019re sorry to Vodafone and Three UK<\/a> customers in the Tenby area who are experiencing issues with their service. This follows the decommissioning of a mast in the area. We are working with our infrastructure partner on a longer-term solution and are exploring temporary options to help restore coverage as quickly as possible. Customers can check Vodafone\u2019s Network Checker and Three UK\u2019s Coverage and Network Status Checker for the latest updates.”<\/p><\/blockquote>\n

ISPreview understands that the health and safety concerns, which O2 mentioned to us, relate to the fact that the wooden pole (mast) was rotten and so had become increasingly dangerous, hence the need for a replacement. Related planning applications (e.g. NP\/23\/0238\/FUL<\/em>) show that a plan to upgrade the existing 15m High Monopole with a 22.5m High CU Phosco Phase 6 Monopole have been in the works for a couple of years, but despite being approved the progress has been slow.<\/p>\n

Sadly, nobody could tell us precisely when the repair \/ replacement work is due to take place, although one local report did suggest that it could take place this month. But we’ve yet to see any actual progress taking place on the ground. Leaving a town in such a state for so many months is reprehensible.<\/p>\n

Speaking of which, on the subject of compensation, Vodafone confirmed they’d deal with such things on a case-by-case basis and advised customers to call 191 via the customer care channels (Three UK customers can contact customer support on 333). This of course assumes customers can actually get a viable signal. The wait goes on.<\/p>\n

UPDATE 18th May 2026<\/strong><\/p>\n

Vodafone has deployed a replacement mast (here<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"

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