{"id":45574,"date":"2026-04-25T00:01:56","date_gmt":"2026-04-24T23:01:56","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=45574"},"modified":"2026-04-23T17:02:41","modified_gmt":"2026-04-23T16:02:41","slug":"uk-isp-sky-broadband-fixes-accidental-block-of-bitbuckets-ssh-service","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/04\/uk-isp-sky-broadband-fixes-accidental-block-of-bitbuckets-ssh-service.html","title":{"rendered":"UK ISP Sky Broadband Fixes Accidental Block of Bitbucket’s SSH Service"},"content":{"rendered":"

Internet provider Sky Broadband<\/a> has resolved a fault that caused the ISP to accidentally block Secure Shell (SSH) communications to Bitbucket.org<\/a>, which is a cloud-based Git repository hosting service owned by Atlassian that is designed for professional software (business) teams.<\/p>\n

The problems started earlier this month after a number of Sky’s customers reported that their Secure Shell (SSH) connections to Bitbucket were struggling to work, which instead returned error messages like “client_loop: send disconnect: broken pipe<\/em>” or “blocked by administration<\/em>“.<\/p>\n

NOTE:<\/strong> The same problem persisted even with Sky’s parental internet filtering system, Sky Shield, disabled.<\/div>\n

Some customers found they were able to circumvent the problem by using a Virtual Private Network<\/strong> (VPN), while others got around it by updating their ‘\/.ssh\/config<\/em>‘ file to include the alternative host details for Bitbucket (bitbucket.org \/ Hostname altssh.bitbucket.org \/ Port 443). But others found the latter only resolved the problem for command-line git, while GitKraken (configured to use command-line git) was still problematic.<\/p>\n

Users who contacted Atlassian’s support department were later advised that the problem seemed to be coming from Sky’s side and, after a couple of weeks had passed since the problem began, the issue was finally resolved on Thursday (23rd April 2026).<\/p>\n

A Sky Support Agent said:<\/strong><\/p>\n

“Thanks for your patience whilst we worked through this problem.<\/p>\n

Our engineers have been working on the problem and have implemented a change. Can you check to see whether this has worked for you, please?”<\/p><\/blockquote>\n

The good news is that whatever Sky did seems to have corrected the problem, although it remains unclear why it occurred in the first place and Sky have since declined to provide that information. We do have to give Sky some credit here as, in our experience, technically niche issues like this can often take much longer to be identified and resolved by major ISPs. The situation is also a good reminder of why VPN’s can be so useful.<\/p>\n","protected":false},"excerpt":{"rendered":"

Internet provider Sky Broadband has resolved a fault that caused the ISP to accidentally block Secure Shell (SSH) communications to Bitbucket.org, which is a cloud-based Git repository hosting service owned by Atlassian that is designed for professional software (business) teams.<\/p>\n","protected":false},"author":1,"featured_media":35008,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[473,479,66],"class_list":["post-45574","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-censorship","tag-security","tag-sky-broadband"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116462179357538179","error":""},"yoast_head":"\nUK ISP Sky Broadband Fixes Accidental Block of Bitbucket's SSH Service - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Internet provider Sky Broadband has resolved a fault that caused the ISP to accidentally block Secure Shell (SSH) communications to Bitbucket.org, which\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/04\/uk-isp-sky-broadband-fixes-accidental-block-of-bitbuckets-ssh-service.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK ISP Sky Broadband Fixes Accidental Block of Bitbucket's SSH Service - 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