{"id":45971,"date":"2026-07-23T10:22:49","date_gmt":"2026-07-23T09:22:49","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=45971"},"modified":"2026-07-23T11:02:55","modified_gmt":"2026-07-23T10:02:55","slug":"talktalk-attract-most-uk-complaints-for-broadband-and-sky-mobile-for-mobile-in-q1-2026","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/07\/talktalk-attract-most-uk-complaints-for-broadband-and-sky-mobile-for-mobile-in-q1-2026.html","title":{"rendered":"TalkTalk Attract Most UK Complaints for Broadband and Sky Mobile for Mobile in Q1 2026"},"content":{"rendered":"

Ofcom<\/a> has this morning published their latest Q1 2026 study of quarterly UK consumer telecoms and TV complaints, which reports that TalkTalk<\/a> attracted the most complaints from customers for fixed broadband services, while Sky Mobile<\/a> came top of the naughty table for Mobile services and EE<\/a> did the same for Pay TV. But complaint volumes have fallen to their lowest ever level.<\/p>\n

Take note that the regulator’s report only covers complaints that Ofcom<\/a> itself has received and not those sent directly to an ISP, the ISPA<\/a> or an Alternative Dispute Resolution<\/strong> (ADR) complaints handler (i.e. Communications Ombudsman<\/strong> or CISAS<\/strong>). Ofcom<\/a> does not deal with individual complaints, but they do monitor them and can take action if enough people raise a concern.<\/p>\n

NOTE:<\/strong> Ofcom received 38,441 telecoms complaints directly from consumers in 2024, although a single complaint might be recorded as different\/multiple issues and therefore account for more than one complaint in these figures.<\/div>\n

Otherwise, the results below reflect a proportion of residential subscribers (i.e. the total number of quarterly complaints per 100,000 customers per provider), which makes it easier to compare providers in a market where ISPs can vary significantly in size. But sadly, the study only covers feedback from the largest ISPs due to limited data (i.e. those with a market share of at least 1.5%).<\/p>\n

Just for some extra context. Ofcom’s most recent May 2025 study of telecoms provider quality (here<\/a>) revealed that the proportion of UK consumers who were satisfied with their communications services stood at 73% for landline services (down from 77% two years earlier), 84% for broadband (up from 82%) and 88% for mobile services (up from 87%).<\/p>\n

In addition, Ofcom’s quarterly complaints data for Q1 2026 reveals that customer complaints about broadband have fallen to their lowest level in history. The latest figures – covering January to March 2026 – reveal that broadband complaints have declined significantly, from a peak in 2011 when complaints stood at 40 per 100,000 customers, to an all-time low of 6 per 100,000 customers in Q1 2026.<\/p>\n

A spokesperson for the ISPA<\/a> said:<\/strong><\/p>\n

“Broadband complaints falling to a record low reflect a market that is offering an excellent experience for customers. The sector\u2019s investment of more than \u00a340bn in gigabit-capable infrastructure means that over 90% of UK premises can now access gigabit connectivity. Speeds are rising, real-terms prices are falling, and One Touch Switch has made it easier than ever to move to a better deal. The market is also highly competitive, meaning consumers have genuine choice and flexibility when selecting a provider.<\/p>\n

Where complaints remain, ISPA<\/a> members are committed to resolving them quickly and to the highest standard.<\/p>\n

We will continue to work constructively with Ofcom and Government to ensure the sector delivers future-proof connectivity for all.”<\/p><\/blockquote>\n

Fixed Line Home Broadband Complaints<\/strong><\/span><\/h3>\n

TalkTalk<\/a> attracted the most broadband complaints this quarter, with 40% of them being driven by complaints about faults, service and provisioning. On the flip side, Plusnet<\/a> attracted the fewest measurable complaints of all the listed providers.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nQ2 2025<\/strong><\/td>\nQ3 2025<\/strong><\/td>\nQ4 2025<\/strong><\/td>\nQ1 2026<\/strong><\/td>\n<\/tr>\n
BT<\/a><\/td>\n9<\/td>\n9<\/td>\n8<\/td>\n7<\/td>\n<\/tr>\n
EE<\/a><\/td>\n10<\/td>\n9<\/td>\n8<\/td>\n6<\/td>\n<\/tr>\n
NOW Broadband (NOW TV<\/a>)<\/td>\n11<\/td>\n4<\/td>\n <\/td>\n <\/td>\n<\/tr>\n
Plusnet<\/a><\/td>\n4<\/td>\n4<\/td>\n5<\/td>\n4<\/td>\n<\/tr>\n
Sky Broadband<\/a><\/td>\n6<\/td>\n6<\/td>\n7<\/td>\n5<\/td>\n<\/tr>\n
TalkTalk<\/a><\/td>\n9<\/td>\n10<\/td>\n10<\/td>\n10<\/td>\n<\/tr>\n
Virgin Media<\/a><\/td>\n8<\/td>\n7<\/td>\n5<\/td>\n6<\/td>\n<\/tr>\n
Vodafone<\/a><\/td>\n9<\/td>\n10<\/td>\n11<\/td>\n8<\/td>\n<\/tr>\n
Industry Average<\/td>\n8<\/td>\n8<\/td>\n7<\/td>\n6<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

A TalkTalk spokesperson said:<\/strong><\/p>\n

“We\u2019re\u202fin the\u202fmiddle\u202fof\u202ftransforming our customer service\u202fto\u202fbetter identify and resolve the root causes of complaints,\u202fas well as\u202fimproving\u202fhow we\u202ftalk to\u202four customers\u202fwhen things go wrong.\u202fWhile\u202fwe\u2019re\u202fnaturally\u202fdisappointed by these results, we continue to invest\u202fto\u202fdeliver a better way to Wi-Fi for\u202fall\u202four customers, and\u202fknow that this is starting to benefit customers, which we expect to see reflected in future quarters.”<\/p><\/blockquote>\n

Fixed Line Phone Complaints<\/strong><\/span><\/h3>\n

Despite the above result, Plusnet<\/a> still ended up attracting the most complaints for fixed line (landline) phone services, most (41%) of which were driven by issues with faults, service and provisioning. By comparison, Utility Warehouse, Vodafone<\/a> and Sky Talk all jointly attracted the fewest complaints.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nQ2 2025<\/strong><\/td>\nQ3 2025<\/strong><\/td>\nQ4 2025<\/strong><\/td>\nQ1 2026<\/strong><\/td>\n<\/tr>\n
BT<\/a><\/td>\n4<\/td>\n5<\/td>\n5<\/td>\n4<\/td>\n<\/tr>\n
EE<\/a><\/td>\n8<\/td>\n6<\/td>\n6<\/td>\n3<\/td>\n<\/tr>\n
NOW Broadband (NOW TV<\/a>)<\/td>\n4<\/td>\n5<\/td>\n6<\/td>\n4<\/td>\n<\/tr>\n
Plusnet<\/td>\n3<\/td>\n5<\/td>\n5<\/td>\n7<\/td>\n<\/tr>\n
Sky Talk<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n
TalkTalk<\/td>\n6<\/td>\n6<\/td>\n5<\/td>\n6<\/td>\n<\/tr>\n
Utility Warehouse<\/td>\n0<\/td>\n1<\/td>\n1<\/td>\n2<\/td>\n<\/tr>\n
Virgin Media<\/a><\/td>\n4<\/td>\n3<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n
Vodafone<\/a><\/td>\n3<\/td>\n4<\/td>\n3<\/td>\n2<\/td>\n<\/tr>\n
Industry Average<\/td>\n4<\/td>\n4<\/td>\n3<\/td>\n3<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Mobile Complaints<\/strong><\/span><\/h3>\n

Pay monthly Mobile operators continue to enjoy lower complaint levels than all of the fixed line providers, yet Sky Mobile<\/a> managed to attract the most moans this time around and 23% of those related to issues with faults, service and provisioning.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nQ2 2025<\/strong><\/td>\nQ3 2025<\/strong><\/td>\nQ4 2025<\/strong><\/td>\nQ1 2026<\/strong><\/td>\n<\/tr>\n
EE (aggregrate of T-Mobile, Orange & 4GEE)<\/td>\n1<\/td>\n1<\/td>\n1<\/td>\n1<\/td>\n<\/tr>\n
Giffgaff<\/a><\/td>\n <\/td>\n <\/td>\n <\/td>\n1<\/td>\n<\/tr>\n
O2<\/a><\/td>\n2<\/td>\n2<\/td>\n7<\/td>\n3<\/td>\n<\/tr>\n
Sky Mobile<\/a><\/td>\n2<\/td>\n3<\/td>\n5<\/td>\n4<\/td>\n<\/tr>\n
Tesco Mobile<\/a><\/td>\n1<\/td>\n1<\/td>\n1<\/td>\n2<\/td>\n<\/tr>\n
Three UK<\/a><\/td>\n3<\/td>\n2<\/td>\n1<\/td>\n2<\/td>\n<\/tr>\n
Vodafone<\/td>\n1<\/td>\n1<\/td>\n2<\/td>\n1<\/td>\n<\/tr>\n
iD Mobile<\/a><\/td>\n2<\/td>\n1<\/td>\n3<\/td>\n3<\/td>\n<\/tr>\n
Industry Average<\/td>\n2<\/td>\n2<\/td>\n3<\/td>\n2<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Pay TV Complaints<\/strong><\/span><\/h3>\n

Finally, EE attracted the most complaints for Pay TV services and 27% of those were due to problems with complaints handling. Elsewhere, Sky TV and TalkTalk received the fewest complaints, but there wasn’t a huge gap between all of the providers.<\/p>\n\n\n\n\n\n\n\n\n
 <\/td>\nQ2 2025<\/strong><\/td>\nQ3 2025<\/strong><\/td>\nQ4 2025<\/strong><\/td>\nQ1 2026<\/strong><\/td>\n<\/tr>\n
EE (prev. BT<\/a>)<\/td>\n6<\/td>\n6<\/td>\n5<\/td>\n4<\/td>\n<\/tr>\n
Sky TV<\/td>\n2<\/td>\n3<\/td>\n3<\/td>\n2<\/td>\n<\/tr>\n
TalkTalk<\/td>\n1<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n
Virgin Media<\/a><\/td>\n5<\/td>\n5<\/td>\n3<\/td>\n3<\/td>\n<\/tr>\n
Industry Average<\/td>\n3<\/td>\n3<\/td>\n3<\/td>\n3<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Ofcom’s Consumer Complaints Report Q1 2026<\/strong><\/span>
\nhttps:\/\/www.ofcom.org.uk\/..\/telecoms-and-pay-tv-complaints<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Ofcom has this morning published their latest Q1 2026 study of quarterly UK consumer telecoms and TV complaints, which reports that TalkTalk attracted the most complaints from customers for fixed broadband services, while Sky Mobile came top of the naughty table for Mobile services and EE did the same for Pay TV. But complaint volumes […]<\/p>\n","protected":false},"author":1,"featured_media":28348,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,405,76,32,36,84,113,66,34,74,63,475,96],"class_list":["post-45971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-ee","tag-kc","tag-o2","tag-ofcom-regulation","tag-plusnet","tag-postoffice","tag-sky-broadband","tag-statistics","tag-talktalk","tag-three-uk","tag-virgin-media","tag-vodafone"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116968565672448457","error":""},"yoast_head":"\nTalkTalk Attract Most UK Complaints for Broadband and Sky Mobile for Mobile in Q1 2026 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Ofcom has this morning published their latest Q1 2026 study of quarterly UK consumer telecoms and TV complaints, which reports that TalkTalk attracted the\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/07\/talktalk-attract-most-uk-complaints-for-broadband-and-sky-mobile-for-mobile-in-q1-2026.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TalkTalk Attract Most UK Complaints for Broadband and Sky Mobile for Mobile in Q1 2026 - 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