{"id":45973,"date":"2026-05-16T00:01:50","date_gmt":"2026-05-15T23:01:50","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=45973"},"modified":"2026-05-16T07:12:37","modified_gmt":"2026-05-16T06:12:37","slug":"bt-set-to-move-g-fast-uk-broadband-customers-to-sogea-platform","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/05\/bt-set-to-move-g-fast-uk-broadband-customers-to-sogea-platform.html","title":{"rendered":"BT Set to Move G.Fast UK Broadband Customers to SOGEA Platform"},"content":{"rendered":"

Credible sources have informed ISPreview that UK ISP BT<\/a> (EE<\/a>) are preparing to migrate their remaining base of over 20,000 customers on Openreach<\/a>’s hybrid fibre G.fast<\/a> \u201cultrafast broadband<\/em>\u201d network to the equivalent digital SOGEA (formerly SOGFAST) platform. The change is due to the looming closure of the old analogue phone network (PSTN \/ WLR).<\/p>\n

G.fast<\/a><\/strong> (ITU G.9701) was an interim hybrid-fibre and copper technology (like a super version of FTTC<\/a>), which was capable of speeds up to 330Mbps, but which ultimately ended up being abandoned (here<\/a>) in favour of Openreach<\/a>\u2019s welcome desire to build full fibre (FTTP<\/a>) networks at scale. The service covered c. 2.8 million UK premises at its peak, but much of it has since been overbuilt \/ replaced by full fibre.<\/p>\n

NOTE:<\/strong> Openreach<\/a> are withdrawing their old Wholesale Line Rental (WLR) products as part of this change, while BT<\/a> are retiring their related Public Switched Telephone Network (PSTN). Some c.2.4 million UK lines on the old phone WLR\/PSTN network still need to be migrated across all providers, with around half a million of those serving business premises.<\/div>\n

However, a relatively small portion of consumers still have live G.fast<\/a> connections, which is problematic in the areas where Openreach’s full fibre lines have yet to reach. Such lines were often sold as part of a BT<\/a> package that also bundled a traditional phone line service, which means they will be impacted when the legacy phone services are switched-off on 31st January 2027<\/strong>.<\/p>\n

In short, BT needs to migrate these retail customers to their equivalent G.fast based data-only Single Order Generic Ethernet Access<\/strong> (SOGEA) platform (aka – SoGFast \/ Single Order G.fast). According to ISPreview’s sources, the ISP still has over 20,000 customers in this boat. We should point out that a few other ISPs have taken a different approach, in some cases forcing users without access to an FTTP<\/a> alternative to downgrade to slower FTTC<\/a> (VDSL2<\/a>) lines.<\/p>\n

The good news, as we understand it, is that this won’t have a negative impact on their broadband speeds and customers will not be held to contract lengths. Our sources state that BT will also provide customers with their premium Halo 3<\/strong> add-on (i.e. enhanced support, the ‘Keep Connected Promise’ with 4G<\/a> backup, a price promise and WiFi<\/a> guarantee etc.) and Unlimited Anytime Calls at no extra cost (those who already have Halo 3 will get Halo 3+ instead).<\/p>\n

Customers may alternatively be able to leave, penalty free, if they so choose (just make sure you can get something better than G.fast first as most ISPs no longer sell it). BT has since confirmed to ISPreview that G.fast migrations to SOGEA are part of their industry-wide shift away from the ageing PSTN network (where FTTP<\/a> is not yet available in their area), but they didn’t provide any specific details.<\/p>\n","protected":false},"excerpt":{"rendered":"

Credible sources have informed ISPreview that UK ISP BT (EE) are preparing to migrate their remaining base of over 20,000 customers on Openreach’s hybrid fibre G.fast \u201cultrafast broadband\u201d network to the equivalent digital SOGEA (formerly SOGFAST) platform. The change is due to the looming closure of the old analogue phone network (PSTN \/ WLR).<\/p>\n","protected":false},"author":1,"featured_media":45975,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,417,69],"class_list":["post-45973","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-g-fast","tag-bt-openreach"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116581087266233605","error":""},"yoast_head":"\nBT Set to Move G.Fast UK Broadband Customers to SOGEA Platform - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Credible sources have informed ISPreview that UK ISP BT (EE) are preparing to migrate their remaining base of over 20,000 customers on Openreach's hybrid\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/05\/bt-set-to-move-g-fast-uk-broadband-customers-to-sogea-platform.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BT Set to Move G.Fast UK Broadband Customers to SOGEA Platform - 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