{"id":46008,"date":"2026-05-15T00:01:14","date_gmt":"2026-05-14T23:01:14","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=46008"},"modified":"2026-05-18T10:24:33","modified_gmt":"2026-05-18T09:24:33","slug":"openreach-reveal-new-closure-dates-for-two-uk-pilot-exchange-exits","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/05\/openreach-reveal-new-closure-dates-for-two-uk-pilot-exchange-exits.html","title":{"rendered":"Openreach Reveal New Closure Dates for Two UK Pilot Exchange Exits UPDATE"},"content":{"rendered":"<p>Network access provider <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/openreach\" target=\"_blank\">Openreach<\/a> (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a>) has confirmed new closure dates for the two legacy exchanges in <strong>Ballyclare<\/strong> (9,500 premises in N.Ireland) and <strong>Kenton Road<\/strong> (9,500 premises in London), which were originally due to be switched off on 30th November 2025. The new Network Cease Date for both has now been set back almost a year to 2nd of November 2026.<!--more--><\/p>\n<p><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/openreach\" target=\"_blank\">Openreach<\/a> is currently in the early pilot stages of closing around 4,600 of their <strong>5,600 UK exchanges<\/strong>, which is occurring because only c.1,000 of these are needed to provide nationwide coverage of modern \u201c<em>fibre broadband<\/em>\u201d services (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttc\">FTTC<\/a> \/ SOGEA, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a> etc.) \u2013 the <strong><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/openreach\" target=\"_blank\">Openreach<\/a> Handover Points<\/strong> (OHPs or \u201c<em>Super Digital Exchanges<\/em>\u201c). The rollout of full fibre (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a>) technology, combined with the retirement of copper lines and legacy services (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/adsl\">ADSL<\/a>, WLR, PSTN etc.), will soon make it economically unviable to support both the old and new exchanges.<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> Openreach previously predicted that, come 2025, the number of copper broadband customers being served by the old 4,600 exchanges would fall to just 1 million.<\/div>\n<p>The operator has thus long developed a gradual plan for closing the thousands of older exchanges \u2013 the <a href=\"https:\/\/www.openreach.co.uk\/cpportal\/products\/the-all-ip-programme\/exchange-exit-programme\" target=\"_blank\" rel=\"noopener\"><strong>Exchange Exit Programme<\/strong><\/a>, which starts with an initial pilot of 3 exchanges and then extends to a closure of 105 \u201c<em>priority exchanges<\/em>\u201d by 2030 (i.e. taking place in four phases), with the rest then following through the early 2030s. The tentative dates for these have previously been announced (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/09\/openreach-to-start-exiting-next-12-uk-exchanges-in-q3-2025-26.html\">here<\/a>).<\/p>\n<p>Closing an exchange and migrating affected customers is of course a very complex process, which typically takes around 4-7 years (depending upon the complexity of each site) \u2013 starting with a <strong>Stop Sell<\/strong> of old products and eventually ending with everything being switched off. After that it takes several more months for Openreach and ISPs to remove their physical kit.<\/p>\n<p>So far one of the three initial pilot exchanges, <strong>Deddington<\/strong> (serving c.1,800 copper lines), has already completed this process (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-officially-closes-first-legacy-uk-exchange-deddington.html\">here<\/a>). The <strong>Ballyclare<\/strong> and <strong>Kenton Road<\/strong> exchanges were then due to follow last year, but when the time came Openreach noted that the exchanges still had a few active consumer broadband and phone lines (i.e. they\u2019ve not been migrated yet), which meant they had to delay the closure while working closely with ISPs, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>, the Government (DSIT) and the Office of the Telecoms Adjudicator (OTA) to find solutions (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2025\/11\/openreach-delay-pilot-closure-of-two-uk-exchanges-due-to-active-customers.html\">here<\/a>).<\/p>\n<p>On the one hand, nobody likes long delays. On the other hand, the whole point of this pilot is to confront difficult problems like this and establish the best solutions, before adopting those for the main exchange exit scheme. As part of that they first needed to identify what kind of users were still active and how to deal with them (nobody wants to disconnect customers, particularly if some of them may turn out to be classified as \u201c<em>vulnerable<\/em>\u201c). Except for business lines, which don&#8217;t benefit from the same consumer protections and are more likely to be disconnected on the deadline.<\/p>\n<p>The latest update is that Openreach have now set a new<strong> Network Cease Date<\/strong> for both Ballyclare and Kenton Road, which is 2nd of November 2026. Openreach are still in the process of developing their approach for these and clearly has no desire to disconnect consumers if they can possibly help it, hence the long extension.<\/p>\n<p>ISPreview understands that there are currently less than 300 lines left to move across on both exchanges from WLR (Wholesale Line Rental) and MPF (fully unbundled) services to <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a> (full fibre) or SOGEA (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttc\">FTTC<\/a>) solutions. This might not seem like much, but given the sizes of these exchanges it&#8217;s still more than they&#8217;d like and is a warning of what could happen on even larger exchanges; hence the need to finalise an effective process for tackling them.<\/p>\n<p><strong>UPDATE 18th May 2026 @ 10:22am<\/strong><\/p>\n<p>Openreach has clarified that they&#8217;ve instructed Communication Providers to get all lines (inc. backhaul) off the two exchanges by October 30th to meet the network cease date of 2nd November 2026. The CPs are the ones that will be ceasing at this point, rather than Openreach.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Network access provider Openreach (BT) has confirmed new closure dates for the two legacy exchanges in Ballyclare (9,500 premises in N.Ireland) and Kenton Road (9,500 premises in London), which were originally due to be switched off on 30th November 2025. The new Network Cease Date for both has now been set back almost a year [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":43049,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,69],"class_list":["post-46008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-bt-openreach"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116575422585067660","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Openreach Reveal New Closure Dates for Two UK Pilot Exchange Exits UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Network access provider Openreach (BT) has confirmed new closure dates for the two legacy exchanges in Ballyclare (9,500 premises in N.Ireland) and Kenton\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/05\/openreach-reveal-new-closure-dates-for-two-uk-pilot-exchange-exits.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Openreach Reveal New Closure Dates for Two UK Pilot Exchange Exits UPDATE - 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