{"id":46501,"date":"2026-05-18T10:09:12","date_gmt":"2026-05-18T09:09:12","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=46501"},"modified":"2026-05-18T10:09:12","modified_gmt":"2026-05-18T09:09:12","slug":"bt-business-partners-with-accenture-to-deploy-new-uk-ai-capabilities","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/05\/bt-business-partners-with-accenture-to-deploy-new-uk-ai-capabilities.html","title":{"rendered":"BT Business Partners with Accenture to Deploy New UK AI Capabilities"},"content":{"rendered":"

Communications and broadband provider BT Business<\/a> has today announced a new multi-year partnership with Accenture, which will see them deploy new service management orientated AI capabilities to harness network intelligence, customer data and insight platforms to improve its support for businesses and the public sector.<\/p>\n

The deal, which also builds on BT<\/a>\u2019s existing partnership with ServiceNow (core service management platform), will see the UK telecoms giant deploying their latest in AI-powered operations (AI-Ops) capability to customers, including the use of agents to autonomously analyse and \u2013 “under strict control<\/em>” \u2013 self-heal at machine speed while dynamically learning.<\/p>\n

The system is also designed to enable BT<\/a> to more rapidly identify and resolve emerging cybersecurity threats and vulnerabilities. Finally, BT Business<\/a> will also adopt the latest in AI-powered journey mapping technology to re-design their end-to-end customer processes, using “intelligent automation and the responsible deployment of agentic AI<\/em>“.<\/p>\n

The operator claims that providers adopting this sort of approach see clear advantages against peers, with improved customer loyalty (65% vs. 48%), faster time-to-market (68% vs. 39%), and improved network fault detection and resolution time (57% vs. 39%).<\/p>\n

Jon James, CEO of BT Business, said:<\/strong><\/p>\n

\u201cBT has a unique responsibility in supporting much of the UK\u2019s critical infrastructure. Working with Accenture, we are investing to bring our customers the latest in AI-Ops capability, combined with our unique data and networks, to enhance the UK\u2019s resilience as well as accelerating the responsible deployment of efficient and autonomous systems.\u201d<\/p><\/blockquote>\n

The catch is that greater use of AI and improved efficiencies can often also result in further redundancies among human staff.<\/p>\n","protected":false},"excerpt":{"rendered":"

Communications and broadband provider BT Business has today announced a new multi-year partnership with Accenture, which will see them deploy new service management orientated AI capabilities to harness network intelligence, customer data and insight platforms to improve its support for businesses and the public sector.<\/p>\n","protected":false},"author":1,"featured_media":40818,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,472,81],"class_list":["post-46501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-business","tag-voip"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116594799692047291","error":""},"yoast_head":"\nBT Business Partners with Accenture to Deploy New UK AI Capabilities - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Communications and broadband provider BT Business has today announced a new multi-year partnership with Accenture, which will see them deploy new service\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/05\/bt-business-partners-with-accenture-to-deploy-new-uk-ai-capabilities.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BT Business Partners with Accenture to Deploy New UK AI Capabilities - 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