{"id":47083,"date":"2026-07-01T16:06:42","date_gmt":"2026-07-01T15:06:42","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=47083"},"modified":"2026-07-01T16:18:47","modified_gmt":"2026-07-01T15:18:47","slug":"virgin-media-and-o2-setup-simpler-and-faster-new-uk-consumer-unit","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/07\/virgin-media-and-o2-setup-simpler-and-faster-new-uk-consumer-unit.html","title":{"rendered":"Virgin Media and O2 Setup Simpler and Faster New UK Consumer Unit"},"content":{"rendered":"

Broadband, TV and mobile operator Virgin Media<\/a> and O2<\/a> has this afternoon announced an organisational change that will see them create a new Consumer unit to cover trading, propositions, digital, data and insights, customer service and retail. The new unit will be led by Lyssa McGowan OBE, who joins the executive team on 8th July as CEO of Consumer, reporting directly to Lutz Sch\u00fcler.<\/p>\n

The move effectively combines Virgin Media<\/a> and O2<\/a>’s existing Commercial and Data and Operations functions into a single unit that is intended to be “simpler, faster [and] focused<\/em>“. As part of these changes Rob Orr<\/strong>, Chief Operations Officer (COO), and Christian Hindennach, Chief Commercial Officer (CCO), will leave the business, stepping back from their responsibilities in the coming weeks.<\/p>\n

According to VMO2, the move will establish a unit that has the “focus, data and talent to better understand and enhance customer experiences, simplify decision making and move faster in a highly competitive market<\/em>“. A cynic might view this as suggesting that VMO2 could have lacked some of those qualities before.<\/p>\n

However, we suspect the reality here may be more about saving costs and learning to operate more efficiently, although there’s always the possibility that it might actually deliver some customer service improvements too.<\/p>\n

Lutz Sch\u00fcler, CEO of VMO2, said:<\/strong><\/p>\n

\u201cIt has always been our ambition to bring these teams together and these changes align squarely with our long-term strategy, ensuring that we are better set up to serve our customers and build even stronger foundations for the future.<\/p>\n

This is a highly competitive and rapidly evolving market so just doing what we\u2019ve always done isn\u2019t the answer \u2013 we need to be simpler, faster and focused. These changes will do that with Lyssa being exactly the right person to lead our new consumer unit. Lyssa has a wealth of experience, and I have full confidence that she will bring fresh thinking and healthy challenge to the executive team.<\/p>\n

I would like to extend thanks from all of Virgin Media<\/a> O2<\/a> to Rob and Christian who have both shown true dedication to the business over many years and have been instrumental in shaping the vision for the new consumer organisation.\u201d<\/p><\/blockquote>\n

The new CEO of Consumer, Lyssa McGowan, is a familiar name and has plenty of executive experience, including as CEO of Pets at Home and more than a decade at Sky (Sky Broadband<\/a>, Sky TV etc.) culminating in her role as Chief Consumer Officer (CCO).<\/p>\n","protected":false},"excerpt":{"rendered":"

Broadband, TV and mobile operator Virgin Media and O2 has this afternoon announced an organisational change that will see them create a new Consumer unit to cover trading, propositions, digital, data and insights, customer service and retail. The new unit will be led by Lyssa McGowan OBE, who joins the executive team on 8th July […]<\/p>\n","protected":false},"author":1,"featured_media":44230,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[32,475],"class_list":["post-47083","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-o2","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116845347191968098","error":""},"yoast_head":"\nVirgin Media and O2 Setup Simpler and Faster New UK Consumer Unit - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Broadband, TV and mobile operator Virgin Media and O2 has this afternoon announced an organisational change that will see them create a new Consumer unit\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/07\/virgin-media-and-o2-setup-simpler-and-faster-new-uk-consumer-unit.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media and O2 Setup Simpler and Faster New UK Consumer Unit - 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